DARLISA HAWTHORNE
Waterloo,Iowa
Summary
Reliable Office Assistant skilled at coordinating supplies, records and schedules to keep office teams on-task and ready for daily demands. Proficient in using diverse software to produce professional spreadsheets, reports and correspondence. Positive, upbeat and service-oriented attitude toward completing tasks. Well-rounded Office Manager possessing excellent clerical and team support abilities. Skilled in scheduling meetings and appointments and organizing office operations. Punctual professional committed to satisfying customer needs and meeting office demands.
Overview
5
5
years of professional experience
Work History
Assistant Manager
Young Management
Waterloo, Iowa
10.2023 - Current
- Sending emails, arranging for office supplies, providing support to rest of staff, implementing procedures, answering phone calls, assisting tenants
Front Desk Receptionist
Express Professional/ADS Recycling
04.2023 - 08.2023
- Handled all incoming calls on a multi-line phone system, greeted all employees and visitors ensuring courteousness, managed and coordinated schedules for management, assisted and coordinated special projects assigned, adapted to changing environment and handled multiple priorities, very proficient in Microsoft Office, Excel and similar programs
Billing Analyst
Network Control/Calero
09.2021 - 02.2023
- Applied billing adjustments to resolve discrepancies in account receivable journals, followed all company procedures to keep data confidential, communicated with credit, collections, customer service and operations department members to assist with and remedy billing issues, verified invoice procedures to validate customer contracts and maintain billing communication, collaborated with billing functional area and business units to secure accurate customer invoicing within established deadlines, participated in conference calls with clients to discuss incident tracker issues, discussed changes in internal processes and procedures to enforce execution, established key relationships with peers throughout company to improve workflows and reduce communication bottlenecks, completed risk assessments for quarterly and annual schedules, processed and sent invoices, adjustments and credit memos to customers, answered customer invoice questions and resolved issues discovered during invoicing and collection process, performed data import, scanning or manual keying processes to verify invoice accuracy, investigated and resolved issues to maintain billing accuracy, input payment history and other financial data to keep customer accounts up-to-date in system, recorded amounts due for items purchased or services rendered by preparing statements, bills or invoices, worked with team members and leadership to identify and develop process improvements
Disability Evaluation Specialist
Premier Disability Services LLC
02.2021 - 07.2021
- Gathering data from all the available sources, carrying out the evaluation by accessing all data gathering instruments, and carrying out its analysis in both qualitative and quantitative measures, managing the source of data gathering, preserving the previous analysis records for further references, and carrying out effective data communication, updating the knowledge about official requirements and procedures for supervising the working of consultants and external partners accordingly, and encouraging their active participation in the entire process
Hand Packer (temp)
EXPRESS PROFESSIONALS/BOSSARD FASTENERS
07.2020 - 12.2020
- Hand pack high quality screws and fasteners, record product, packaging, and order information, examine and inspect containers, materials, and products to ensure quality and specifications are met, measure, weigh, and count products and materials, physical loading, unloading, and/or sorting of materials to be shipped, maintain clean area in warehouse
Legal Assistant (temp)
ROBERT HALF/Sawyer Law Office
10.2019 - 01.2020
- Draft legal documents, use Microsoft Office products, Outlook, WORD, typing, collecting payments, use of Perfect Practice software
Education
Vocational — High School Diploma -
HUBERT H HUMPHEY JOB CORPS CENTER
Skills
- Cold Calling
- Client Services
- Customer Retention
- Customer Relationship Management
- Billing
- Phone Support
- Customer Satisfaction
- Customer Experience
- Customer Support
- Call Centers
- Microsoft Office
- Hand Packing
- Warehouse
- Document workflow
- Issue resolution
- Telephone etiquette
- Interpersonal and verbal communication
- Special projects
- Invoicing proficiency
- Billing dispute resolution
- Manual processing
- Debt management
- A/P and A/R proficiency
- Discrepancy reconciliation
- Billing statement management
- Customer relations
Timeline
Assistant Manager
Young Management
10.2023 - Current
Front Desk Receptionist
Express Professional/ADS Recycling
04.2023 - 08.2023
Billing Analyst
Network Control/Calero
09.2021 - 02.2023
Disability Evaluation Specialist
Premier Disability Services LLC
02.2021 - 07.2021
Hand Packer (temp)
EXPRESS PROFESSIONALS/BOSSARD FASTENERS
07.2020 - 12.2020
Legal Assistant (temp)
ROBERT HALF/Sawyer Law Office
10.2019 - 01.2020
Vocational — High School Diploma -
HUBERT H HUMPHEY JOB CORPS CENTER