Darlise Powell
Canadian,TX
Summary
Driven to deliver excellence, I leveraged my customer service and database management skills at Hemphill County Library to enhance patron satisfaction and streamline operations. By fostering positive relationships and implementing efficient organizational strategies, I significantly contributed to improved community engagement and operational efficiency, embodying a results-oriented approach in a diverse professional background. Driven and resourceful administrative professional with 11+ years of experience assisting with work of high-achieving executives. Track record supporting professional needs with well-organized precision. Successfully manages high-volume workloads in rapidly changing environments. Professional Secretary with over 11 years of experience managing daily administrative support tasks and operations in community industry. Well-organized, quick learner committed to delivering high-quality results. Adaptable and versatile worker providing excellent customer service within dynamic environments.
Overview
27
27
years of professional experience
Work History
Circulation Clerk
Hemphill County Library
10.2013 - 06.2024
- Engaged in customer service by conducting searches of available materials, pointing out library resources and answering general questions.
- Resolved patron concerns promptly and professionally, fostering a welcoming environment within the library setting.
- Processed and shelved returned materials after evaluating for general condition and cleanliness.
- Facilitated improved communication between departments by actively participating in team meetings and sharing relevant updates from the circulation area.
- Collaborated with other staff members to develop programs that enriched the community''s engagement with the library.
- Supported library initiatives by participating in special events, workshops, or outreach efforts aimed at increasing community involvement and awareness of available resources.
- Streamlined the check-in and check-out process for patrons, ensuring a smooth and positive library experience.
- Improved overall efficiency with accurate record-keeping of patron information and materials borrowed or returned.
- Expedited interlibrary loan requests by diligently communicating with other libraries to obtain requested materials for patrons.
- Provided exceptional customer service when addressing account issues such as lost cards or outstanding fines, resulting in prompt resolutions and satisfied patrons.
- Championed access to information by assisting patrons with locating materials on various topics, fostering intellectual curiosity within the community.
- Served as a reliable point of contact for both staff members and patrons seeking information about circulation policies or specific items within the collection.
- Managed overdue notices effectively, encouraging prompt return of borrowed materials while maintaining professional relationships with patrons.
- Assisted in maintaining an organized collection by accurately shelving materials according to the library''s classification system.
- Promoted a culture of learning within the workplace by offering guidance and support to new employees as they navigated their roles as Circulation Clerks.
- Enhanced customer satisfaction by efficiently handling circulation desk operations and providing assistance with library resources.
- Educated patrons on proper use of library equipment, such as computers, copiers, and self-checkout machines, leading to increased confidence in utilizing these resources.
- Supported inventory management efforts through regular monitoring of item availability and updating records accordingly.
- Contributed to increased library membership by promoting available services and resources to patrons during their visits.
- Contributed to an organized work environment by maintaining clean and orderly circulation areas, ensuring a pleasant experience for all library visitors.
- Answered telephone and offered general information in response to inquiries.
- Checked library materials in and out of library.
- Assisted staff with special projects and library event preparation.
- Maintained condition of library shelves and study areas.
- Helped library patrons by providing directional information.
- Kept library shelves and printed materials well-stocked and organized according to established system.
- Mitigated librarian workload by independently managing basic patron requests and locating materials.
- Helped patrons to complete forms for library card issuance.
- Maintained and updated patron records in library system database.
- Organized and maintained detailed records on equipment use, materials logs and circulation activities.
- Processed customer fines and educated individual patrons on ways to minimize future charges.
- Assisted patrons with operation of library photocopiers, microfiche and audio/visual equipment.
- Located desired customer items through interlibrary loan system and coordinated deliveries.
- Communicated with other local and regional branches to locate materials for inter-library loans.
Caregiver
Marie Killebrew
10.2007 - 05.2015
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Offered companionship and kindness to elderly patients.
- Assisted with personal hygiene tasks such as bathing, grooming, dressing, feeding, toileting giving attention to detail.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Maintained clean, safe, and well-organized patient environment.
- Assisted clients in maintaining a safe and clean living environment, promoting health and wellbeing.
- Provided emotional support to seniors, fostering positive relationships and enhancing their overall mental health.
- Enhanced elderly residents'' quality of life by providing compassionate care and assistance with daily activities.
- Observed health status of clients to report changes and unusual occurrences to appropriate medical personnel.
- Provided safe mobility support to help patients move around personal and public spaces.
- Assisted disabled clients to support independence and well-being.
- Increased client satisfaction by offering companionship and engaging in meaningful conversations throughout the day.
- Responded promptly to emergency situations, providing first aid treatment when necessary and alerting medical personnel if required.
- Supported seniors during nighttime hours by providing assistance and comfort, ensuring a restful night''s sleep.
- Coordinated closely with family members on updates regarding their loved one''s condition while respecting privacy.
- Improved mobility for elderly individuals by assisting with exercises and physical therapy routines.
- Maintained detailed records of client progress, updating healthcare professionals on any changes or concerns regularly.
- Prepared nutritious meals tailored to individual dietary requirements for elderly clients while considering their preferences.
- Managed medication administration for clients, ensuring proper dosages and adherence to prescribed schedules.
- Administered medications following prescribed instructions to alleviate symptoms and discomfort, monitoring client reactions.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Documented daily activities and changes in client condition to enable tracking history and maintain accurate records.
- Conducted regular home safety checks to identify potential hazards ensuring a secure environment for the elderly.
- Implemented cognitive stimulation techniques like puzzles or memory games helping slow down cognitive decline in senior clients.
- Established nutritious meal plans and prepared daily offerings to meet patient dietary needs.
- Ensured timely completion of errands for clients, including grocery shopping, appointments, and personal affairs management.
- Provided transportation services for clients to attend medical appointments or engage in community activities safely.
- Maintained client confidentiality and adhered to HIPAA regulations while documenting and sharing pertinent information with authorized parties.
- Promoted independence among elderly clients by teaching them new skills or assisting them in relearning old ones as needed.
- Collaborated with healthcare professionals to develop personalized care plans for each client, addressing specific needs and goals.
- Improved elderly residents' quality of life by providing compassionate daily care and companionship.
- Enhanced residents' day-to-day experiences by listening to their stories and providing companionship.
- Maintained clean and safe living environments, significantly reducing risk of falls and infections.
- Assisted with personal care tasks, preserving residents' dignity and promoting independence.
- Provided emotional support, significantly improving residents' mental health and overall happiness.
- Enhanced communication with family members, keeping them informed about health and well-being of their loved ones.
- Coordinated with external healthcare providers to arrange appointments and transportation, ensuring comprehensive care.
- Documented care provided and progress made, ensuring accurate health records.
- Monitored vital signs and reported changes to healthcare professionals, ensuring prompt medical attention.
- Encouraged residents to engage in physical exercises, contributing to their mobility and physical well-being.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Provided compassionate and patient-focused care to cultivate well-being.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Assisted with daily living activities, running errands, and household chores.
- Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
- Guided patients to restroom to support bladder and bowel relief requirements.
- Replaced bandages, dressings, and binders to care for wounds and encourage healing.
- Monitored clients' overall health and well-being and noted significant changes.
- Transported clients to and from medical appointments with safety and efficiency.
- Completed regular check-ins and progress report for each client.
Phlebotomist
BSA
10.1997 - 02.2005
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Centrifuged blood samples as outlined in clinical protocols.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
- Reduced contamination risks by strictly adhering to infection control protocols and maintaining a clean work environment.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Demonstrated adaptability by effectively performing blood draws on diverse patient populations, including pediatric, geriatric, and challenging cases.
- Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
- Improved patient comfort by efficiently drawing blood samples using various techniques such as venipuncture and capillary puncture.
- Assembled tourniquets, needles, and blood collection devices to prepare work trays.
- Packaged and shipped specimens to central lab daily.
- Used personal protective equipment correctly to protect coworkers and patients.
- Increased patient satisfaction rates through consistent delivery of professional phlebotomy services tailored to individual needs.
- Collaborated with medical professionals to ensure accurate test orders and appropriate sample collection methods were used.
- Promoted a positive atmosphere within the phlebotomy department through active participation in team meetings and effective communication with colleagues.
- Organized daily work based on collection priority.
- Addressed questions and concerns to educate patients on collection process and procedures.
- Provided support to laboratory staff, facilitating prompt analysis of collected samples for expedited results delivery.
- Ensured proper identification and documentation of samples, significantly reducing instances of mislabeling.
- Supported laboratory technicians by preparing and organizing samples for analysis, facilitating smoother workflow.
- Collected, labeled, and processed blood samples for variety of tests, ensuring accuracy and timely delivery to laboratory.
- Increased patient satisfaction by providing gentle care and empathetic support during blood collection procedures.
- Improved patient comfort and trust with compassionate communication and professional bedside manner.
- Enhanced patient experience by performing blood draws quickly and efficiently.
- Identified veins suitable for venipuncture with precision, minimizing discomfort for patients.
- Collected blood samples in accordance with laboratory protocols and regulations.
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
- Adhered to HIPAA standards and maintained patient confidentiality in all interactions.
- Verified patients' identification for proper sample collection.
- Drew blood from veins by vacuum tube, syringe, or butterfly venipuncture methods.
- Performed venipunctures, finger sticks and heel sticks for both adult and pediatric patients.
- Verified proper storage and transportation of specimens to laboratories.
- Protected patients by following infection control, sharps disposal, and biohazardous waste disposal procedures.
Education
High School Diploma -
Dumas High School
Dumas05.1990
Skills
- Customer Service
- Verbal and written communication
- Office Administration
- Organization
- Keyboarding skills
- File Management
- Document Preparation
- Confidentiality understanding
- Sales Support
- Calendar Management
- Appointment Scheduling
- Schedule Management
- Complex Problem-Solving
- Multi-Line Phone Systems
- Supply Restocking
- Payroll Processing
- File systems management
- Report Writing
- Supply Ordering
- Mail distribution
- Database Administration
- Accounts receivable and payable
- Managing purchasing activities
- Database Management
- Presentation Creation
- Digital File Management
- Record preparation
- HIPAA guideline compliance
- Payment posting
- Inventory purchasing
- Inter-office communications
- Meeting Support
- Proofreading expertise
- Administering payroll
- Minute Taking
- Account reconciliations knowledge
- Meeting Coordination
- Expense Tracking
- Database Maintenance
- Report Generation
- Accounts Payable
- Data Verification
- Business Correspondence
- Recordkeeping
- Data Entry
- Documentation and Recordkeeping
- Customer relations and communications
- Document and File Management
- Customer and client relations
- Scheduling and calendar management
- Confidentiality and Data Protection
- Clerical Support
- Employee Communications
- Scheduling
- Records Management
- Invoice Processing
- Social media knowledge
- High Volume Phone Inquiries
- Multi-line phone proficiency
- Inventory Management
- Word Processing
- Multi-Line Telephone Systems
- Clear Communication
Timeline
Circulation Clerk
Hemphill County Library
10.2013 - 06.2024
Caregiver
Marie Killebrew
10.2007 - 05.2015
Phlebotomist
BSA
10.1997 - 02.2005
High School Diploma -
Dumas High School
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