DARLITHA MURRAY
Senior Customer Service Professional
Hinesville,GA
Summary
Knowledgeable and dedicated customer service professional with extensive experience in face to face customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
3
3
years of post-secondary education
2
2
years of professional experience
Work History
Applecare Advisor
Kelly Services
08.2020 - Current
- Offered internal and external customers first-rate customer service to maximize satisfaction and business success.
- Described and explained details about Apple products and service options to inform customers and guide purchasing decisions.
- Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.
- Reinforced established quality control standards and followed procedures for optimal customer interactions.
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
- Complied with company policies and procedures by encouraging positive and effective work environment among all employees.
Bank Teller
Convergy's/Citi Bank
Savannah, GA
08.2017 - 06.2018
- Promoted products or services to each customer to consistently achieve sales targets.
- Checked amount details and fraud markers for transaction papers such as checks and money orders.
- Regularly exceeded metric goals by using soft skills in all professional interactions.
- Maintenance high dollar amount banking accounts ranging between the amounts of 50,000.00-250,000.00
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
Receptionist, Accounts Receivable
Young's Market Company
Waipahu, HI
02.2017 - 05.2017
- First point of contact at the Waipahu office in a multi-cultural community such as Hawaii.
- Drafted professional memos, letters and marketing copy to support business objectives and growth.
- Liaised with vendors, contractors and professional services personnel to properly process orders in alignment with needs and specifications of management.
- Oversaw inventory activities, including materials monitoring, ordering or requisition and supply stocking or re-stocking.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Routed incoming mail and messages to relevant personnel without delay.
- Checked-in visitors, distributed visitor badges and managed logbooks to comply with security initiatives.
- Collected, sorted, distributed and sent mail and packages.
- Kept reception area clean and neat to give visitors positive first impression.
Bank Teller
American Savings Bank
Mililani Town, HI
07.2016 - 01.2017
- Promoted products or services to each customer to consistently achieve sales targets.
- Checked amount details and fraud markers for transaction papers such as checks and money orders.
- Upheld strict financial controls by keeping funds secure and accurately transferring monies.
- Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Accessed computerized financial information to answer questions related to specific accounts.
Education
Associate of Science - Human Resources Development
Ashworth College
Norcross, GA 03.2018 - Current
Skills
Customer service expert
Timeline
Applecare Advisor
Kelly Services
08.2020 - Current
Associate of Science - Human Resources Development
Ashworth College
03.2018 - Current
Bank Teller
Convergy's/Citi Bank
08.2017 - 06.2018
Receptionist, Accounts Receivable
Young's Market Company
02.2017 - 05.2017
Bank Teller
American Savings Bank
07.2016 - 01.2017