Darlne Hernandez
Easley,SC
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
13
13
years of professional experience
Work History
Manager /Small Business Owner
Darla Cleans Miami, LLC
08.2019 - 07.2024
- Accomplished multiple tasks within established timeframes.
- Developed and maintained relationships with customers and suppliers through account development.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Communicated clearly with employees and clients to keep everyone on same page and working toward clients' cleaning needs.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Maintained professional demeanor by staying calm when addressing unhappycustomers.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Defined clear targets and objectives and communicated to other team members.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Launched quality assurance practices for each phase of development
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Promoted business via social media to generate leads and maximize brand identity.
Litigation Paralegal
Gray Robinson, P.A.
02.2011 - 08.2019
- Fulfilled roles of legal videographer, digital court reporter and production assistant.
- Organized evidence, exhibits, motions, and subpoenas to support cases and prepare for trial.
- Created visual displays such as timelines, graphs and PowerPoint slides to explain complex concepts during trials.
- Used document review tools to discover and inspect records.
- Contacted clients to schedule appointments and discuss progress of cases.
- Assisted attorneys with reviewing and organizing witness reports.
- Revised and finalized letters, briefs, and memos.
- Interviewed clients to obtain information relevant to cases.
- Reviewed, edited and proofread litigation for proper grammar, spelling and punctuation.
- Researched and analyzed legal issues and cases to provide accurate advice to clients.
- Developed polished motions and briefs to support litigation processes and court proceedings.
- Collaborated with attorneys to develop strategies for each case.
- Produced legal documents such as briefs, pleadings and appeals.
- Contacted witnesses to testify under oath at court hearings.
- Conducted background investigations on defendant.
- Prepared various exhibits for attorneys for public meetings, zoning commission meetings, and legal resolutions.
- Communicated pertinent information to clients via phone, email, and mail.
- Researched statutes, decisions, legal articles, and codes.
- Produced documents and created audio and visual media for presentation.
- Completed electronic court filings at state and federal levels.
- Maintained litigation database and document organization all open and closed cases.
- Prepared, indexed and developed exhibits for upcoming hearings, deposition and/or trials.
Education
Bachelor of Science - Business Administration
Barry University
Miami Shores, FL01.2007
Skills
- Staff Development
- Business Development
- Business Administration
- Policy Implementation
- Schedule Preparation
- Verbal and written communication
- Staff Management
- Lead Generation
Timeline
Manager /Small Business Owner
Darla Cleans Miami, LLC
08.2019 - 07.2024
Litigation Paralegal
Gray Robinson, P.A.
02.2011 - 08.2019
Bachelor of Science - Business Administration
Barry University
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