Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Darly Johnson

Richmond,TX

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

9
9
years of professional experience

Work History

Customer Support

Westheimer Healthcare Services Inc
Houston, TX
01.2019 - Current
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Answered customer telephone calls promptly to avoid on-hold wait times.

Customer Support Manager

Lone Star
Brownsville, Texas
06.2014 - 08.2016
  • Managed customer service effectiveness by monitoring performance and assessing metrics.
  • Motivated and developed employees to overcome challenges and achieve goals to boost efficiency and performance.
  • Handled complex and sensitive client relations and quality control issues to minimize negative impact to business direction.
  • Identified process enhancements to reduce inconsistencies and drive improvements to support ongoing company success.

Education

General Studies

Houston Community College
Houston, TX

High School Diploma -

George Bush High School
Richmond, TX
06.2016

Skills

  • Budgeting and Expenditures
  • Consumer Behavior
  • Operational Records Review
  • Price Schedules
  • Client Rapport-Building
  • Customer Needs Assessments
  • Customer Relations

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Customer Support

Westheimer Healthcare Services Inc
01.2019 - Current

Customer Support Manager

Lone Star
06.2014 - 08.2016

General Studies

Houston Community College

High School Diploma -

George Bush High School

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Darly Johnson