Darlyn Joseph
Clifton,NJ
Summary
Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems. Known for great interpersonal skills and the ability to use psychological tactics to make sales.
Overview
21
21
years of professional experience
Work History
Sales Associate
Gymshark
11.2024 - 01.2025
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Engaged with customers to build rapport and loyalty.
- Collaborated with team members to achieve monthly sales targets.
- Assisted in inventory management tasks, such as stock replenishment and cycle counts, to ensure product availability.
Sales Agent Representative
Synergy Manhattan
09.2024 - 11.2024
- Provided exceptional customer service, resulting in high levels of customer satisfaction and repeat business.
- Increased sales revenue by developing and maintaining strong client relationships.
- Developed tailored solutions for clients based on their unique needs and challenges, creating customer loyalty and trust.
- Evaluated customer feedback regularly to identify areas for improvement in both product offerings and service delivery.
- Managed territory effectively, strategically prioritizing accounts and allocating resources accordingly for optimal results.
Retail Sales Associate
Uniqlo
08.2022 - 09.2024
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
Crew Member
McDonald's
01.2004 - 07.2021
- Greeted customers and helped with product questions, selections, and purchases
- Stocked merchandise, clearly labeling items, and arranging according to size or color
- Used POS system to process sales, returns, online orders, and gift card activations
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers
- Offered each customer top-notch, personal service to boost sales and customer satisfaction
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits
- Aided managers in planning effective staff schedules to ensure optimal coverage during peak hours while considering employee availability constraints
- Engaged in friendly conversation with customer to better uncover individual needs
- Managed efficient cash register operations
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs
- Worked as cashier, cook, and maintenance staff
- Understood different responsibilities that need to be kept in mind and worked towards
- Obtained more confidence and social skills
- Assisted other team members to achieve goals
- Took over orders 100 orders per day, prepared meals, and collected payments
- Provided excellent customer service by greeting customers and meeting quality expectations
- Worked front counter, drive-thru and other areas
- Worked well with teammates and accepted coaching from management team.
Education
Bachelor of Arts - Business Management
City College of New York
New York, NY07.2026
High School Diploma -
Midwood High School
Bedford, Brooklyn, NY07.2022
Skills
- Excellent Written and Verbal
- Communication
- Exceeding Customer Expectations
- Strong Communication and
- Interpersonal Skills
- Teamwork and Collaboration
- Ability to Lift 40 Pounds
- Point of Sale Operation
- Teamwork
- Managing Cash Register
- Building Customer Relationships
- And Loyalty
Languages
French
Native or Bilingual
Haitian Creole
Native or Bilingual
Timeline
Sales Associate
Gymshark
11.2024 - 01.2025
Sales Agent Representative
Synergy Manhattan
09.2024 - 11.2024
Retail Sales Associate
Uniqlo
08.2022 - 09.2024
Crew Member
McDonald's
01.2004 - 07.2021
Bachelor of Arts - Business Management
City College of New York
High School Diploma -
Midwood High School
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