Darlyn Munoz
McHenry,IL
Summary
Dynamic and results-driven retail leader with over 10 years of experience managing teams, driving sales, team collaboration and delivering exceptional customer service in fast-paced retail environments. Proven ability to motivate and inspire teams to consistently exceed sales targets, while fostering a positive and customer-centric store culture. Skilled in inventory management, staff training, and operational efficiency, with a strong track record of implementing strategies that enhance both customer satisfaction and team performance. Adept at analyzing sales trends, identifying business opportunities, and leading store operations to maximize profitability. Passionate about developing talent, improving processes, and creating memorable shopping experiences that build lasting customer loyalty.
Overview
10
10
years of professional experience
Work History
Seasonal Educator
Lululemon
09.2023 - 11.2023
- Delivered exceptional customer service, building relationships with clients and assisting them in finding products tailored to their fitness and lifestyle needs.
- Provided expert product knowledge, guiding customers on fabrics, fit, and functionality, ensuring informed purchasing decisions.
- Contributed to store sales goals, consistently achieving individual and team targets through proactive sales techniques and a customer-centric approach.
- Supported in-store events and community initiatives to strengthen brand presence and customer loyalty.
- Maintained a clean and organized store environment, ensuring visual merchandising standards were met and inventory was accurately tracked.
- Collaborated with team members to create a positive and inclusive store atmosphere, enhancing customer experience.
- Ensure the received products match the packing list and any discrepancies are addressed promptly
- Items might need to be labeled for easy identification, and products are sorted in an orderly manner to ensure efficient access when restocking the sales
- When inventory shipments arrive, we are responsible for unloading boxes and checking in the goods
- products are low on the sales floor, we need to ensure that items are transferred and replenished
- efficiently, balancing between tasks like stocking, organizing, and inventory checks to prevent delays.
- Inspecting products for damage or defects before they are put on the floor. Any damaged items are either returned to the supplier or discounted
- Ensure the back house is clean, organized, and free of clutter to allow for smooth operations and quick access to stock when needed.
- Properly disposing of packaging materials like boxes and plastic to maintain cleanliness and avoid obstruction in walkways.
- responsible for cycle counts (counting small amounts of stock over time) to keep the inventory system accurate.
- Participate in periodic audits of stock to ensure everything matches the digital inventory system and any discrepancies are reconciled.
- When the sales floor runs low on inventory, we restock and bring them to the front to maintain product availability
- Responding to requests from sales associates/Clients who might need particular items or sizes
- Develop a system for sorting and storing products that works well for your space. Make sure everything has a designated place.
- Keep in constant communication with the front-of-house team to ensure product availability and sales floor needs are met.
Licensed Insurance Agent
Travelers
10.2019 - 05.2020
- Company Overview: Licensed Insurance Agent
- Active State License for Casualty & Property Insurance
- Sell variety of policies such as Business, Home, Umbrella and Auto Policies
- Obtaining a cross sell percentage at 150%, closing more than one policy per sale
- Advised and counseled customers for each Insurance policy and coverages based on needs
- Determining claims for insurance benefits when dealing with auto/home incidents and natural disasters
- Kept Actual Call Rate above the average call rate per day from 15 to 25 calls
- Customer Service Survey Experience above the success rate at 90.9%
- Expertise at utilizing LivePublish to keep up with daily updates on New State Laws for Insurance to ensure valid policies
- Ensuring all policy requirements are met: checking reports for property/vehicles/Jewelry/Boats/Yachts
- Licensed Insurance Agent
- Active State License for Casualty & Property Insurance
Kids Sales
Rooms To Go
05.2019 - 10.2019
- Company Overview: Kids Sales
- Maintained a knowledge of sales, promotions, store policies, and security practices
- Prepared sales slips and contracts arranged delivery and facilitated special requests and orders
- Sold ancillary products such as insurance and service contracts, arranged financing options for customers
- Monitor all open orders from placement to delivery
- Maximize company sales growth and profitability through the use of creative selling skills, teamwork and customer service, in order to deliver an engaged experience to every customer, every time
- Actively listen to and engage customers, using appropriate selling skills to match the customer’s needs, and ensure their decisions build long-term relationships for return business
- Kids Sales
Business Manager
Dillard’s
11.2018 - 03.2019
- Company Overview: Business Manager, Edge Beauty
- Managed to obtain 40% skin care, 40% Cosmetics and 20% tools to drive results
- Reached #1 in the District of Top Performance
- Communicated with vendors from (Strivectin, Juice Beauty, Smashbox, Glamglow, Anastasia Beverly Hills, MAC, Philosophy, Stila) Event Planning
- Maintained a high-performance team through educating, coaching, motivating, and appraising performance
- Managed the team’s schedule within budgeted hours and based on business needs
- Led the successful execution of all programmed created events, promotions, and activities delivering sales goals and strategically increasing business
- Responsible for product inventory management and ensuring proper store merchandising, presentation, cleanliness, and organization
- Business Manager, Edge Beauty
Mobile Expert
T-Mobile
02.2014 - 10.2018
- Company Overview: Mobile Expert
- Described merchandise and explained use, operation, and care of merchandise to customers
- Utilization of Salesforce to keep connection of our clientele 3+years of experience
- Utilized consultative selling skills to solve customer problems and/or meet their needs
- Assisted with and participated in marketing efforts to solicit new business, including but not limited to outbound calling, community involvement, outreach programs, and promoting the brand inside and outside the store/retail location
- Developed positive long-term customer relationships
- Giving UN-CARRIER Experience, followed with Magenta Glove Experience
- Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices
- Prepared sales agreements
- Maintained records related to sales
- Followed company code of ethics and compliance with every transaction
- Maintained customer follow-up and retention documentation
- Completed all aspects of opening, midday, and closing the store in accordance with written procedures
- Provided Proper Training on New Hires
- Increased Company sales by 100% by using company promotions
- Transitioned customers from personal to business accounts to increase revenue
- Generated sales by 50% using Remo Mobility
- Delivered results by meeting month to month goals
- Utilized all tools given to the max potential
- Mobile Expert
- Attended Winners Circle 2015
- Achieved Multiple Awards for Top Performing ME in Dallas East
- Selected to be in Leadership Development Program
- Top 10 ME within Region for Most SMB/Sync UP Drive DFW EAST
- Achieved 170% in 3rd quarter in 2018
- President Cabinet for 2018
- Top Producer for Small Business Sales
- Selected TEAM ONE ELITE in North Texas Market
- Selected to attend Events for New Launches and Recognition
- Manage to maintain Dallas East Store MVP trophy 5 months in a row, for Best Customer Experience
Education
High School Diploma -
Wylie High School
Wylie, Tx01.2013
Skills
- Bilingual
- Product Knowledge
- Upselling and Cross selling
- Time Management
- Team Collaboration
- Adaptability
- Communication Skills
- Reliability
- Proven sales track record
- Policy Implementation
- Customer Relationship Building
- Training Development
- Customer Focused
- Persuasive deal closer
- Prospecting and cold calling
Accomplishments
- Attended Winners Circle 2015
- Achieved Multiple Awards for Top Performing ME in Dallas East
- Selected to be in Leadership Development Program
- Top 10 ME within Region for Most SMB/Sync UP Drive DFW EAST
- Achieved 170% in 3rd quarter in 2018
Languages
Spanish
Native or Bilingual
Timeline
Seasonal Educator
Lululemon
09.2023 - 11.2023
Licensed Insurance Agent
Travelers
10.2019 - 05.2020
Kids Sales
Rooms To Go
05.2019 - 10.2019
Business Manager
Dillard’s
11.2018 - 03.2019
Mobile Expert
T-Mobile
02.2014 - 10.2018
High School Diploma -
Wylie High School
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