Darlyn Orellana
Takoma Park,MD
Summary
Adaptable Front Office Assistant dedicated to providing first-rate attention to guest needs. Versed in quickly and accurately answering questions, offering information, and completing quick check-in or check-out services. Delivers dynamic service and fosters positive relationships with guests and coworkers. Communicative professional with several years of experience maintaining high level of hospitality, professionalism, and business etiquette. Attentive individual committed to thoroughly listening to guest requests or concerns and addressing with prompt responses. Dependable and punctual collaborator commended for consistently arriving to work prepared and on time.
Overview
5
5
years of professional experience
3
3
years of post-secondary education
Work History
Front Desk Agent
Crestline Hotels
901 L St NW, D.C
06.2024 - Current
- Greet and assist guests in a professional and courteous manner.
- Manage front desk operations, including check-ins, check-outs, and scheduling.
- Answer phone calls and respond to inquiries efficiently.
- Maintain accurate records and ensure a positive customer experience.
- Coordinate with staff to ensure smooth daily operations.
CASHIER
McDonald's
12313 Georgia Ave, Silver Spring, MD
01.2021 - 06.2024
- Provided fast, accurate, and friendly customer service in a high-volume environment.
- Processed cash, credit, and digital payments while maintaining accuracy.
- Handled customer concerns professionally to ensure satisfaction.
- Maintained cleanliness and followed food safety and company standards.
- Worked collaboratively with team members during busy shifts.
Sales Associate
Shoe Dept
Wheaton-Glenmont, MD
03.2023 - 06.2023
- Assisted customers with product selection and sizing.
- Maintained organized merchandise displays.
- Operated point-of-sale systems accurately.
- Provided excellent customer service to increase sales and satisfaction.
- Supported inventory organization and restocking.
Education
High School Diploma -
Wheaton High School
12.2021 - 12.2024
Skills
- Customer Service: Proven ability to interact professionally with customers, address concerns, and ensure a positive experience in fast-paced environments
- Communication Skills: Strong verbal communication skills for interacting with customers, coworkers, and supervisors clearly and respectfully
- Cash Handling & POS Systems: Experienced in processing cash and electronic transactions accurately while following company procedures
- Time Management: Ability to prioritize tasks efficiently and work under pressure during busy periods
- Team Collaboration: Works effectively with team members to maintain smooth operations and meet workplace goals
- Attention to Detail: Ensures accuracy in transactions, scheduling, and record-keeping
- Professional Front Desk Operations: Skilled in greeting guests, answering calls, scheduling, and maintaining organized front desk activities
References
References available upon request.
Languages
English
Professional
Spanish
Professional
Timeline
Front Desk Agent
Crestline Hotels
06.2024 - Current
Sales Associate
Shoe Dept
03.2023 - 06.2023
High School Diploma -
Wheaton High School
12.2021 - 12.2024
CASHIER
McDonald's
01.2021 - 06.2024