Darlyn White
HAMILTON CITY,OH
Summary
Dynamic Front End Team Leader with a proven track record at Staples, enhancing customer satisfaction and loyalty through effective communication and cash management. Skilled in training and mentoring staff, I foster a continuous learning environment while ensuring compliance with retail standards. Proficient in responsive web design, I drive team performance and operational excellence.
Overview
19
19
years of professional experience
Work History
Front End Team Leader
Staples, The Office Supply Superstore
08.2016 - 05.2025
- Trained team members on cash register operation and cash handling.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Led opening and closing procedures and conducted cashier drops, cash control, and vault monitoring.
- Managed cash registers, ensuring accurate accounting and reducing discrepancies in daily reports.
- Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
- Ensured store compliance with company policies, safety regulations, and local laws governing retail operations.
- Trained new staff members on company policies, procedures, and best practices for retail sales success.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Front End Lead
Office Depot Inc
07.2006 - 08.2016
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Led opening and closing procedures and conducted cashier drops, cash control and vault monitoring.
- Quickly and accurately counted drawers at start and end of each shift.
- Operated POS cash register and equipment to collect payments.
- Increased customer loyalty and retention.
- Assisted with merchandising tasks as needed to maintain store appearance standards and promote product visibility.
Education
No Degree - State Tested Nurse Aid
Scarlet Oaks
Cincinnati, OH09-2003
Skills
- Effective communication
- Time management capabilities
- Continuous learning mindset
- Responsive web design
Timeline
Front End Team Leader
Staples, The Office Supply Superstore
08.2016 - 05.2025
Front End Lead
Office Depot Inc
07.2006 - 08.2016
No Degree - State Tested Nurse Aid
Scarlet Oaks
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