Darlyne Prophete

Assisting patient when they arrive at the department. Measuring and recording vital sing like blood pressure, temperature, and pulse. Collecting lab specimen, help with bathing, dressing feeding, help patient with mobility. Help nurse and doctors with procedures. communicating any change in patient condition to medical staff. Provide emotional support. Maintaining, filling and organize patient record. Assisted in reducing wait times by promptly answering phone calls, directing inquiries, and routing messages to appropriate personnel. Maintained strict confidentiality of patient information in compliance with HIPAA regulations.

Greeting patient and visitor, checking them in and out. Answering phones routing call and communicating with patient, family and healthcare professional Scheduling appointment with the healthcare provider with the unit. Work as a certified nurse assistant(PCT) on the week days.

Responding for answering the phone, to customer question regarding coverage, premiums, and policy changes, claims processing. Secure new polices and renewal ensure and a timely for existing client. Making update, to policies if any changes to client information, fax, send email.

Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

Developed strong product knowledge to provide informed recommendations based on individual customer needs.

Managed day-to-day operation of home to comply with regulations and agency standards. Engages resident in activities of choice, which reinforces ISP goals. Attend meeting, needs of residents are recorded properly in daily log.

Oversaw budget management for the program, ensuring responsible allocation of funds while maintaining high-quality services. Established an atmosphere of trust, respect, and professionalism within the household, fostering a positive environment for both family members and staff.

Elevated standard of household cleanliness and organization by developing detailed cleaning schedules. Provides training and assistance. Purchase groceries for the home and clothing for each individual with a monthly budget.