Darlynn Cuevas Vazquez
Summary
Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
6
6
years of professional experience
Work History
Associate
In N Out
11.2022 - Current
- Assisted customers with returns, refunds and resolving transaction issues.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Upsold additional products and services to customers, increasing revenue.
- Handled cash with high accuracy and took care to check bills for fraud.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Greeted customers entering store and responded promptly to customer needs.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Processed refunds and exchanges in accordance with company policy.
- Learned duties for various positions and provided backup at key times.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Used POS system to enter orders, process payments and issue receipts.
- Paid attention to detail while completing assignments.
- Strengthened communication skills through regular interactions with others.
- Skilled at working independently and collaboratively in a team environment.
- Organized and detail-oriented with a strong work ethic.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Answered questions about store policies and addressed customer concerns.
- Responded promptly to requests for assistance, spills and customer inquiries.
Shift Leader
Chick-fil-A
11.2017 - 08.2022
- Conducted performance reviews and provided staff with feedback and guidance.
- Conducted regular evaluations of employee performance, providing constructive feedback for continuous improvement.
- Developed strong communication skills among staff members by encouraging open dialogue during shift meetings or one-on-one discussions.
- Scheduled staff shifts to secure adequate coverage and productive workflows.
- Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
- Collected, arranged, and input information into database system.
- Completed daily financial activities and prepared weekly reports for management to inform decision-making.
- Evaluated customer needs and feedback to drive product and service improvements.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Resolved conflicts between employees to maintain positive and productive work environments.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
Front of House Team Member
Chick-fil-A
11.2017 - 08.2022
- Handled customer complaints professionally and efficiently, resulting in increased repeat business.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Maintained updated knowledge of restaurant promotions and special events to keep patrons informed.
- Monitored food quality and freshness throughout day.
- Helped guests at tables when in need of assistance.
- Assisted servers with delivering food, filling beverages, and retrieving items for guests.
- Assisted in training new team members, ensuring they were quickly able to provide excellent service to guests.
- Established welcoming atmosphere by greeting each guest warmly.
- Cleaned and organized kitchen, dining and service areas.
- Trained new staff in front-of-house procedures, customer relations, and cleaning.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Utilized POS system to handle customer cash and credit card transactions.
Back of House Team Member
Chick-fil-A
11.2017 - 08.2022
- Helped maintain a clean and organized work area through diligent daily cleaning tasks such as sweeping, mopping, sanitizing surfaces, and washing dishes.
- Improved kitchen efficiency by streamlining food preparation processes and reducing waste.
- Removed garbage, compost, and recycling, and placed in designated container areas.
- Prepared food and drinks while following safe food handling procedures.
- Maintained updated certifications in food safety and sanitation regulations.
- Checked use by dates on food and beverage stock and maintained record of wasted items.
- Completed weekly food and supply inventories.
- Stocked and rotated food items according to expiration dates.
- Maintained and sanitized service stations, prep areas, and countertops.
Education
Associate of Arts - Marketing
El Camino College
Torrance, CA09.2025
High School Diploma -
North High School
Torrance, CA06.2017
Skills
- Fluent in Spanish
- Cash Drawer Management
- Ability to Lift 40 pounds
- Policy Implementation
- Cash Handling
- Decision-Making
- Friendly and Helpful
- Time Management
- Adaptable and Flexible
- Excellent Written and Verbal Communication
- Attention to Detail
Timeline
Associate
In N Out
11.2022 - Current
Shift Leader
Chick-fil-A
11.2017 - 08.2022
Front of House Team Member
Chick-fil-A
11.2017 - 08.2022
Back of House Team Member
Chick-fil-A
11.2017 - 08.2022
Associate of Arts - Marketing
El Camino College
High School Diploma -
North High School