Darlynne Sosa Rojas
Oklahoma City
Summary
Dynamic professional with experience at Amazon, excelling in problem-solving and environmental safety. Proven track record in training associates, enhancing operational efficiency. Recognized for exceptional customer service and inventory management skills at Woops! Macarons. Reliable and adaptable, consistently achieving high standards in fast-paced environments.
Overview
3
3
years of professional experience
Work History
Amazon Associate
Amazon
09.2024 - Current
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Trained associates in hazardous waste processing and other process paths
- Cross-trained in multiple processed paths such as Pick, Pack, Stow, Outbound and Inbound Problem Solve
- Maintained inspection-ready manifest documentation for review by supervisor.
- Maximized protections by accurately labeling hazardous waste containers in line with environmental and safety requirements.
- Monitored and guided hazardous waste and donation pickups
- Prepared containers for long-distance shipping and coordinated transportation with contractors.
- Handled emergency spills and environmental cleanup requests with organized approach.
Assistant Manager
Woops! Macarons and Gifting
07.2022 - 06.2024
- Generated repeat business through exceptional customer service.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Retail Associate
Langston's Western Wear
03.2022 - 07.2022
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Answered questions about store policies and addressed customer concerns.
- Monitored customers for signs of security concerns and escalated issues to management.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Maintained clean sales floor and straightened and faced merchandise.
- Greeted customers and helped with product questions, selections, and purchases.
Education
Associate of Applied Science - Business
Oklahoma City Community College
Oklahoma City, OK05-2027
High School Diploma -
Harding Fine Arts Academy
Oklahoma City, OK05-2023
Skills
- Problem-solving abilities
- Reliable and punctual
- Flexible schedule
- Research
- Multiple priorities management
- Record and file management
- Point of sale operation
- Computer skills
- Verbal and written communication
- Work Planning and Prioritization
- Performance improvement
- Product knowledge
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Amazon Associate
Amazon
09.2024 - Current
Assistant Manager
Woops! Macarons and Gifting
07.2022 - 06.2024
Retail Associate
Langston's Western Wear
03.2022 - 07.2022
Associate of Applied Science - Business
Oklahoma City Community College
High School Diploma -
Harding Fine Arts Academy
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