Darlyn Y. Medina
Ladson,SC
Summary
Bilingual aviation professional with a background in airline customer service and supply chain. Strong problem-solving skills, high energy, and a determined mindset. Quick learner in fast-paced environments. Committed to safety standards and a team-player mentality. Authorized to work in the United States, ready to contribute to achieving company goals.
Overview
15
15
years of professional experience
Work History
Layup Technician
AIM Aerospace Sumner Inc.
Sumner, WA
12.2023 - 04.2024
- Developed and implemented optimized lay-up techniques for composite structures, enhancing production efficiency.
- Enhanced product quality through precise lamination techniques and adherence to industry standards.
- Proactively identified potential issues during the layup process and implemented corrective actions to prevent costly problems.
- Reduced material waste by precise cutting and kitting of raw materials based on project specifications.
- Ensured documentation of completed work in accordance with company policies and quality control requirements.
- Demonstrated adaptability by rapidly acquiring new techniques and processes, boosting team efficiency and productivity.
- Managed multiple tasks simultaneously with skill and precision.
Last Mile Delivery Coordinator
DAAN MESSENGER LOGISTICS LLC
Auburn
02.2021 - 11.2023
- Monitored work in process of 5 fleet trucks per shift.
- Enhanced customer satisfaction through prompt and precise product deliveries.
- Successfully managed multiple tasks simultaneously, including vehicle loading and unloading, route planning, and paperwork completion for a notable increase in overall efficiency.
- Operated delivery box trucks in a safe manner.
- Optimized delivery routes through utilization of GPS navigation and mapping tools, resulting in enhanced delivery efficiency.
- Provided assistance to warehouse operations, gaining valuable insight into company logistics processes.
- Provided timely delivery of packages to customers' doorsteps and various business locations.
- Loaded truck and properly secured items to prevent damage for deliveries.
BAR SERVER
CARNIVAL CRUISE LINE
Miami, FL
05.2019 - 10.2020
- Provided attentive and friendly service during busy hours, enhancing customer satisfaction.
- Upsold premium drinks and recommended food pairings to guests, increasing bar revenue.
- Assisted inventory management by restocking supplies and maintaining accurate stock-level records.
- Consistently exceeded sales targets, promoting daily specials and seasonal offerings to patrons.
- Maintained clean and organized bar environment to comply with health and safety regulations.
- Reduced order wait times by efficiently processing transactions through point-of-sale systems.
- Successfully managed time constraints while prioritizing tasks in high-pressure situations, ensuring optimal service quality and customer satisfaction.
CUSTOMER SERVICE REPRESENTATIVE
INGEAG S.A.S
Bogota, Colombia
11.2014 - 04.2019
- Developed strong product knowledge to provide informed recommendations tailored to individual customer needs.
- Responded to customer calls promptly, reducing on-hold wait times.
- Addressed customer inquiries regarding products, services, and company details.
- Processed customer service orders promptly, enhancing overall customer satisfaction.
- Actively participated in team meetings and shared ideas for improvement, contributing to a positive work environment.
- Maintain customer records by updating account information.
- Prepared mail and packages for efficient delivery through shipment, pickup, and courier services.
Airport Check-in Agent
Avianca Airlines
Bogota, Colombia
01.2009 - 01.2014
- Increased customer satisfaction through efficient processing of passenger check-ins, seat assignments, and boarding pass issuance.
- Operated gate scanner and performed pre-boarding tasks, monitored luggage, and ensured compliance with weight restrictions.
- Streamlined check-in process, effectively managing passenger reservations.
- Issued, reissued, and refunded passenger tickets.
- Booked, ticketed, and confirmed flight reservations.
- Provided assistance to passengers with special needs, ensuring their travel experiences were comfortable and hassle-free.
- Checked and tagged passengers’ baggage at full-service and first-class ticket counters.
- Enhanced on-time departures by efficiently handling baggage and coordinating with ground staff.
- Provided exceptional customer service, addressing passenger inquiries, and resolving issues promptly.
- Maintained detailed knowledge of airport policies and procedures to ensure seamless operations.
- Utilized reservation systems effectively, updating passenger information accurately and securely.
- Ensured accurate flight information was communicated to passengers, minimizing confusion and delays.
- Verified passport and visa validity for international flights, adhering to strict immigration requirements and regulations.
- Monitored flight schedules closely, providing timely updates to passengers regarding potential delays or cancellations.
- Provided support to passengers by assisting with self-service kiosk check-in and baggage processing at ticket counters.
- Performed passenger boarding, including ticket and boarding pass verification.
- Facilitated smooth boarding processes by guiding passengers towards designated gates efficiently.
- Sustained positivity and exhibited adaptability in engaging with schedule changes, delays, and difficult circumstances.
- Made boarding and departure gate announcements.
- Delivered domestic and international flight documents.
- Performed passenger service flight close-out procedures.
Education
Course - English-as-a-Second-Language Education
AMERICAN SCHOOL WAY
Bogota Colombia02.2019
English Course - English
Praxis Language School
Bogota, Colombia12.2011
Associate of Applied Science - Flight Attendant, Customer Service, Fight Safety.
IETA Aviation School
Bogota, Colombia12.2010
Skills
- Attention to detail
- Problem-solving
- Positive Attitude
- Multitasking
- Self Motivation
- Work Planning and Prioritization
- Reservation Confirmation
- Boarding Pass Assignment
- Customer Documentation Review
- Sabre and Amadeus Software
Timeline
Layup Technician
AIM Aerospace Sumner Inc.
12.2023 - 04.2024
Last Mile Delivery Coordinator
DAAN MESSENGER LOGISTICS LLC
02.2021 - 11.2023
BAR SERVER
CARNIVAL CRUISE LINE
05.2019 - 10.2020
CUSTOMER SERVICE REPRESENTATIVE
INGEAG S.A.S
11.2014 - 04.2019
Airport Check-in Agent
Avianca Airlines
01.2009 - 01.2014
Course - English-as-a-Second-Language Education
AMERICAN SCHOOL WAY
English Course - English
Praxis Language School
Associate of Applied Science - Flight Attendant, Customer Service, Fight Safety.
IETA Aviation School
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