Darma Ramirez Celis
Orlando
Summary
Licensed Real Estate Professional with over 8 years of experience in managing multi-family and single-family properties. Demonstrating strong capabilities in HOA management, marketing, and sales, ensuring top-tier property administration and tenant satisfaction. Adept at fostering robust tenant relations and spearheading strategic initiatives to enhance operational efficiency and financial performance. Eager to leverage extensive property management skills to contribute to and grow within a dynamic real estate environment.
Overview
15
15
years of professional experience
Work History
National Move in Coordinator Assistant Manager
FirstKey Homes, LLC
Orlando
06.2022 - Current
- Interviewing, onboarding, and training.
- Scheduling and administrative oversight.
- Team development and quality assurance by auditing calls, and providing 1:1 coaching and mentoring.
- Contract Management - Ensuring follow-ups for approved applicants are completed. Contracts are accurate and executed in a timely manner.
- Submitted the necessary accounting tickets.
- Support contract coordinators and agents, fostering a collaborative work environment.
- Played a key role in improving operational efficiency.
- Boosted team efficiency by facilitating smooth agent collaborations.
- Mentored coordinators, elevating team performance, and service quality.
- Optimized resource allocation to improve service delivery in key regions.
- Streamlined move-in processes, enhancing client satisfaction, and operational pace.
- Developed training materials that enhanced the skills of new coordinators.
- Monitored compliance with housing regulations.
- Coordinated with marketing to develop outreach that improved client engagement.
Association Property Manager
Veranda Park Commercial Property Owners, LLC
Orlando
07.2020 - 03.2021
- Managed member accounts and generated invoices, ensuring financial accuracy
- Acted as a key liaison between members and association board, fostering collaborative relationships
- Conducted weekly inspections of grounds and buildings, maintaining high property standards
- Efficiently finalized monthly expenses and assisted in annual budget preparation.
- Conducted thorough weekly inspections of grounds and buildings to maintain property standards.
- Served as a key liaison between association members and the board, enhancing communication.
- Streamlined invoice processing, improving financial operations and member satisfaction.
- Enhanced financial tracking by implementing digital tools for budget analysis
- Boosted compliance by 30% through rigorous enforcement of property regulations.
Residential and Commercial Property Manager
Westside Living
Orlando
07.2020 - 03.2021
- Managed financial records for 150-unit property, ensuring fiscal transparency
- Generated performance metrics through leasing commission reports
- Adhered to budget by finalizing monthly expenses
- Optimized property utilization through efficient scheduling of tenant transitions
- Boosted revenue by enhancing property marketing strategies.
- Introduced tech solutions to streamline tenant interactions.
- Ensured meticulous compliance with new housing regulations.
- Forecasted market trends to align with strategic investments.
- Slashed operational costs by 15% through strategic vendor negotiations.
- Elevated occupancy rates by 20% through targeted tenant retention strategies.
Assistant Community Manager
Greystar
Orlando
06.2018 - 08.2018
- Maintained accurate daily records of delinquency, consistently achieving or exceeding budgeted monthly delinquency goals of 1%
- Managed eviction filings, ensuring legal compliance and minimal disruption
- Conducted move-out and make-ready inspections, ensuring property readiness for new tenants
- Streamlined eviction process, reducing turnaround time by 15%
- Enhanced monthly reporting accuracy, aiding swift financial decisions.
- Implemented innovative lease management strategies to boost retention.
- Mentored leasing team, elevating their performance.
- Conducted thorough inspections to ensure unit readiness, enhancing tenant satisfaction.
- Developed leasing team skills, improving overall performance and efficiency.
Leasing Professional
Greystar
Orlando
05.2016 - 06.2018
- Energized potential tenants with dynamic apartment tours and presentations.
- Implemented innovative leasing goals, driving occupancy rates
- Managed effective lease expiration program, ensuring smooth transitions
- Collaborated with CARES team for resident functions, enhancing community spirit
- Boosted occupancy by spearheading resident retention programs.
- Analyzed leasing trends to enhance marketing strategies effectively.
- Streamlined tenant screening process, reducing move-in times and enhancing satisfaction.
- Orchestrated a 10% increase in lease renewals through targeted engagement initiatives.
- Fostered strong tenant relations, elevating community engagement.
Airline Operations
Southwest Airlines
Orlando
05.2011 - 02.2014
- Exemplified Southwest Airlines' commitment to customer service
- Managed ticketing and reservations efficiently
- Prepared aircraft for punctual arrivals and departures
- Coordinated special services ensuring passenger and crew comfort
- Secured flights through collaboration with gate agents, ramp crew, and air traffic control
- Optimized ticketing processes, improving passenger satisfaction and reducing wait times.
- Implemented new boarding procedures that expedited flight readiness.
- Provided tailored services for passengers, ensuring a comfortable and safe journey.
- Worked closely with air traffic control to maintain timely departures and arrivals.
- Streamlined pre-flight checks, enhancing operational efficiency.
- Enhanced team coordination, reducing miscommunication and delays.
Education
Certification in Business Administration -
Robert Morgan
Miami, FL01.2006
HIGH SCHOOL DIPLOMA -
American High School
Lansing, IL01.2004
Skills
- Multi-tasking skills
- Commercial management
- Sales expertise
- Microsoft Office proficiency
- CRM , Yardi, Rent Cafe proficiency
- Financial accuracy
- Operational efficiency
- Housing management
- HOA oversight
- Marketing strategies
- Client engagement
- Training and development
- Team development
- Financial tracking
- Property inspections
- Leasing strategies
- Coaching and mentoring
- Effective communication
Additional Information
On-Boarding Peer Coach who trained and mentored new employees., As an Assistant Property Manager: Decreased delinquency from 15% to 1% in 30 days by implementing aggressive rent collection efforts. Increased debt collections from 26k to 52k in 6 months by implementing aggressive debt collections and setting up payment agreements with previous residents in house., As a Property Manager: Increased revenue by comparing market values and making necessary adjustments to budget and comparable market rates while increasing occupancy from 89% to 90%. Built a strong onsite team to provide the residents with exceptional living experience., Leasing Professional of the Year Nominee - Greystar 2017, Mid-Rise Property of the Year Winner - Greystar 2018, Assistant Community Manager of the Year - Greystar 2018
Timeline
National Move in Coordinator Assistant Manager
FirstKey Homes, LLC
06.2022 - Current
Association Property Manager
Veranda Park Commercial Property Owners, LLC
07.2020 - 03.2021
Residential and Commercial Property Manager
Westside Living
07.2020 - 03.2021
Assistant Community Manager
Greystar
06.2018 - 08.2018
Leasing Professional
Greystar
05.2016 - 06.2018
Airline Operations
Southwest Airlines
05.2011 - 02.2014
Certification in Business Administration -
Robert Morgan
HIGH SCHOOL DIPLOMA -
American High School