Summary
Overview
Work History
Education
Skills
Timeline
Generic

Darmetra Blanson

Houston

Summary

Dynamic professional with a proven track record at Blue Cross Blue Shield of California, excelling in customer service and conflict resolution. Skilled in data entry and quick-learning, I consistently improved patient satisfaction through effective communication and process enhancements. Committed to achieving goals and fostering strong relationships in fast-paced environments.

Overview

16
16
years of professional experience

Work History

Canvasser

Leaf Guard By National Building And Roofing Supplies
03.2025 - Current
  • Conducted door-to-door outreach to engage community members and promote initiatives.
  • Collected feedback and input from residents to inform campaign strategies.
  • Distributed informational materials to increase awareness of local programs and services.
  • Maintained accurate records of interactions and responses for analysis purposes.
  • Trained new canvassers on best practices and operational procedures for efficiency.
  • Maintained a positive attitude and high energy levels throughout long hours of door-to-door outreach, contributing to team morale.
  • Adapted communication style to address diverse populations effectively, ensuring inclusivity and respect for all individuals encountered.

Quality Control Warehouse

RCS - Universal Tubi
03.2024 - 03.2025
  • Strengthened communication skills through regular interactions with others.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Learned and adapted quickly to new technology and software applications.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Developed and maintained courteous and effective working relationships.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Passionate about learning and committed to continual improvement.
  • Worked effectively in fast-paced environments.

Healthcare Customer Service Representative

Blue Cross Blue Shield of California
04.2020 - 2024
  • Resolved customer inquiries regarding insurance benefits and medical services.
  • Collaborated with healthcare providers to streamline appointment scheduling processes.
  • Assisted patients in navigating health insurance claims and billing issues.
  • Trained new team members on customer service protocols and system navigation.
  • Implemented process improvements that enhanced response times for patient concerns.
  • Mediated conflicts between patients and healthcare staff, ensuring satisfactory resolutions.
  • Evaluated service delivery methods to increase patient satisfaction scores consistently.
  • Developed training materials focused on effective communication strategies for customer interactions.
  • Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
  • Enhanced patient satisfaction by efficiently addressing and resolving healthcare-related inquiries.
  • Managed difficult conversations with compassion and professionalism, helping deescalate tense situations while maintaining a focus on finding resolutions.
  • Increased first-call resolution rates by carefully listening to customers'' needs and providing accurate information based on their inquiries.
  • Expanded knowledge on medical terminology and insurance policies through continuous learning initiatives, enhancing accuracy in communication with clients.
  • Maintained accurate records of customer interactions, ensuring proper documentation within the company''s database.
  • Maintained confidential patient, employee and company information in compliance with company policies and regulatory requirements.
  • Developed strong relationships with clients by providing empathetic support and understanding during challenging health situations.
  • Gathered information, assessed and fulfilled callers' needs and educated on important policies and procedures.
  • Facilitated smooth communication between patients, insurance companies, and medical staff for seamless coordination of care.

Pharmacy Help Desk

Alorica
08.2017 - 11.2020
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.
  • Paid attention to detail while completing assignments.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.

Senior Technical Support Representative

AT&T
06.2014 - 03.2017
  • Diagnosed and resolved complex technical issues for diverse customer base.
  • Provided in-depth product knowledge training to junior support staff.
  • Streamlined support processes, improving response times and customer satisfaction.
  • Collaborated with engineering teams to escalate and address recurring technical challenges.
  • Utilized ticketing systems to track and manage customer inquiries efficiently.
  • Developed troubleshooting documentation to enhance team performance and knowledge sharing.
  • Conducted regular quality assurance reviews to ensure adherence to support standards.
  • Led cross-functional meetings to identify improvement opportunities within service delivery workflows.
  • Proactively engaged in continuous self-improvement initiatives such as certifications or training seminars to stay current with industry advancements.
  • Coordinated after-hours emergency support as needed, demonstrating flexibility and dedication towards ensuring client satisfaction at all times.
  • Continuously updated personal expertise in technology trends and software updates to provide accurate solutions to clients'' inquiries.
  • Optimized workflows within the support team by identifying areas for improvement and implementing necessary changes for enhanced efficiency.

Fast Food Manager

Buger King
05.2009 - 10.2014
  • Assisted in training team members on food safety and service protocols.
  • Supported daily operations, ensuring compliance with health and safety regulations.
  • Helped manage inventory levels to meet customer demand efficiently.
  • Contributed to maintaining cleanliness and organization of dining and kitchen areas.
  • Learned cash handling procedures to assist in register operations effectively.
  • Observed team performance and provided feedback for improvement opportunities.
  • Engaged with customers to enhance service experience and address inquiries.
  • Participated in scheduling shifts to optimize staff coverage during peak hours.
  • Trained new employees on company policies, procedures, and food preparation techniques to ensure consistent product quality.
  • Improved customer satisfaction by implementing efficient service strategies and maintaining a clean, organized restaurant environment.
  • Monitored cash handling procedures closely to prevent theft or discrepancies in revenue reporting accurately.

Education

Associate of Arts - Medical Assistance

Florida Career College
Houston, TX
05.2021

Associate of Arts - Early Childhood Development

Northwest Technical College
Natchitoches, LA
11.2012

High School Diploma - GED

Kilbourne High School
Kilbourne, LA
02.2010

Skills

  • Data entry
  • Documentation
  • Quick-learning
  • Goal oriented
  • Sales experience
  • Brand awareness
  • Direct sales

Timeline

Canvasser

Leaf Guard By National Building And Roofing Supplies
03.2025 - Current

Quality Control Warehouse

RCS - Universal Tubi
03.2024 - 03.2025

Healthcare Customer Service Representative

Blue Cross Blue Shield of California
04.2020 - 2024

Pharmacy Help Desk

Alorica
08.2017 - 11.2020

Senior Technical Support Representative

AT&T
06.2014 - 03.2017

Fast Food Manager

Buger King
05.2009 - 10.2014

Associate of Arts - Medical Assistance

Florida Career College

Associate of Arts - Early Childhood Development

Northwest Technical College

High School Diploma - GED

Kilbourne High School

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