Darmetra Ray
Trenton,MI
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
22
22
years of professional experience
Work History
Billing Customer Service Representative/ Referral
Trinity Health
09.2016 - Current
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Delivered prompt service to prioritize customer needs.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Educated customers about billing, payment processing and support policies and procedures.
Logistics Administrative Clerk
Adecco/ JB Hunt Trucking
05.2015 - 02.2018
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
- Performed research to collect and record industry data.
- Completed forms, account receivables, BOL's, reports, logs and records to quickly handle all documentation for delivered shipments.
Unit Secretary
Henryford Health Systems
10.2012 - 05.2015
- Managed incoming calls and directed to appropriate department.
- Maintained patient confidentiality in line with HIPAA regulations.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Organized paperwork such as charts and reports for office and patient needs.
- Maintained current and accurate medical records for patients.
- Provided information for patient admissions and discharges to foster timely processing.
- Performed various administrative tasks by filing, copying and faxing documents.
- Processed patient bills and payments, double checking information for accuracy.
- Greeted and interacted with visitors, patients, initiated triage processes, provide information, answer questions for clients to streamline patient flow and assist with appointment scheduling..
- Obtained payments from patients and scanned identification and insurance cards.
- Registered and verified patient records before triage with most up-to-date information.
Call Center Representative
Archway Marketing Services, Inc
03.2010 - 10.2012
- Responded to customer calls and emails to answer questions about products and services.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Processed debit and credit card and electronic check payments.
- Collaborated with shipping team to track shipments, verify orders and handle product returns.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Educated customers about billing, payment processing and support policies and procedures.
Medical Office Assistant
Detroit Bio-Med Laboratories
05.2003 - 05.2006
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Prepared patient charts by gathering and organizing medical records ahead of appointments.
- Provided prompt, polite and professional in-person and telephone customer service.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Updated patient information and insurance details for accurate electronic medical records.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Received, recorded and filed medical payments by check, cash, and credit card.
- Performed various administrative tasks by filing, copying and faxing documents.
- Registered and verified patient records before triage with most up-to-date information.
Customer Service Representative
American Blind And Wallpaper
06.2001 - 04.2004
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Processed customer service orders promptly to increase customer satisfaction.
- Investigated and clarified customer issues to determine root cause of problems and resolve product service complaints quickly.
- Exhibited high energy and professionalism when dealing with clients and staff.
Certified Nurse Assistant
Kizann Home Care
01.2002 - 05.2003
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Helped clean and prepare patient consultation rooms to maintain hygiene standards
- Supported ambulation and physical therapy needs by conducting planned exercise routines to prevent loss of function during care and upheld infection control.
Education
No Degree - Health Administration
Marygrove College
Detroit, MIAssociate of Applied Science - Health Administration
Oakland Community College
Bloomfield Hills, MI06.2025
High School Diploma -
Mumford High School
Detroit, MI06.1996
Skills
- Call Center Processes
- SAP Implementation
- Customer Service and Assistance
- Billing and Payment Processing
- Product Specifications
- Accounts Payable and Accounts Receivable
- Administrative and Office Support
- POS Systems and Ordering Platforms
- Document and Records Management
- Call Volume and Quality Metrics
- Policy and Procedure Adherence
- Microsoft Office
Timeline
Billing Customer Service Representative/ Referral
Trinity Health
09.2016 - Current
Logistics Administrative Clerk
Adecco/ JB Hunt Trucking
05.2015 - 02.2018
Unit Secretary
Henryford Health Systems
10.2012 - 05.2015
Call Center Representative
Archway Marketing Services, Inc
03.2010 - 10.2012
Medical Office Assistant
Detroit Bio-Med Laboratories
05.2003 - 05.2006
Certified Nurse Assistant
Kizann Home Care
01.2002 - 05.2003
Customer Service Representative
American Blind And Wallpaper
06.2001 - 04.2004
No Degree - Health Administration
Marygrove College
Associate of Applied Science - Health Administration
Oakland Community College
High School Diploma -
Mumford High School
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