Darmikea Harrington
San Diego,CA
Summary
Talented Accounts Receivable Specialist with several years' experience in financial services, collections and customer care management across diverse industries. Knowledgeable, analytical, and personable with excellent problem solving skills and strengths in areas of credit and collections. Proven to improve workflow efficiencies while maintaining high standards in customer service.
Overview
7
7
years of professional experience
Work History
Accounts Receivable Specialist (Team Lead)
Peninsula Psych Center
02.2022 - Current
- TOS Process- Daily Time of Service (TOS) Collections (processed hourly after appt w default CC
- Provider Support - Troubleshoot coding / data errors preventing payment
- Collaborate for most effective TOS Patient responsibility payment collections
- Manage RCM Ticketing Rebill / resolve claims using RCM Helpline Dashboard
- Responsible for checking status, comments & resolution of center - based errors on each ticket submitted
- Manage Payment plans - structure, monitor & collect from clients who have high outstanding balances
- Use tasks to ensure transactions run on agreed date
- Invoicing - manage self- pay rates & updates to invoices for changes in insurance status
- Entry adjustments for waived NS fees & credentialing issues
- Review Statements - Omit statements to prevent distribution of erroneous balances created by credentialing, insurance coverage interruptions / changes, coordination of benefits, rebilling / denied / delayed claims prior to Waystar batch process by the 5th of the month
- Customer Service - Answer & resolve incoming Billing Dept
- Phone calls - Payments, request for superbills / historical statements, review of claims & patient responsibility
- Billing notifications - Outgoing phone calls & messages to clients supporting efforts to collect TOS & outstanding balances due & correct data for maximum efficacy
- Default Credit Card Report - Process payments on behalf of clients who signed Credit Card Auths prior to mailing statements
- Complete prior statements by the 5th monthly
- Manage Declined & Expired Credit Cards - Notify clients, update & collect overdue payments
- Testing Auths - Secure authorization prior to testing appointment for Psychological Testing, scheduling & contact clients to discuss payment terms / deductible / non covered services
- Risk Management - Identify risks impacting timely collections & implement strategies to improve authorization, missing / terminated insurance, unbilled claims, unpaid claims and credentialing issues.
Administrative/Clerical Assistant
World Oil Environment Services
05.2020 - 10.2021
- Processes customer orders/changes/returns according to department policies and procedures
- Provides communication and support services to drivers, customers and operations
- Provides timely and accurate information to customer questions and requests
- Detailed compliance review of completed paperwork and distribution to the proper department for processing and billing
- Provides timely feedback to the company regarding service failures or customer concerns
- Partners with the sales and operation teams to meet and exceed customer's service expectations
- Works with the credit department to resolve disputed credit items
- Posting / fulfillment of service orders
- Filing / scanning
- Customer reporting.
Checkmate
01.2018 - 08.2020
- Counting cash; Accepting payments from customers; Depositing and disbursing money; Answering questions about accounts, products, and services; Preparing traveler's checks, savings bonds, and money orders; Exchanging currencies; Ordering bank cards and checks; Verifying customer identities; and Accurately recording all transactions
- Cash Loans
- Auto Loans
- Counting safe at the beginning/end of shift.
Administrative Assistant
Irish Contruction
04.2017 - 09.2017
- Collects and assists in analyzing and interpreting data related to work of the association
- Coordinates various projects and assignments with low to moderate level of supervision
- Carries out special projects as assigned
- Screen visitors and phone calls, makes appointments
- Knowledge of Microsoft Word, Excel, Outlook and PowerPoint, familiar with modern office practices and procedures and current personnel practices, office machines and filing system
- Complies periodic and special reports.
Education
High School Diploma -
Helix High School
Currently in school to obtain my AA majoring in Biology and working on getting into the Allied Health Program to further my career and skills. -
San Diego Mesa College
Skills
- Excellent interpersonal skills
- Strong analytical, technical skills
- Strong knowledge of billing and collections procedures and practices
- Strong customer service skills
- Excellent written and verbal communication abilities
- Demonstrated ability to motivate and lead others
- Self-starter with the ability to work with minimal supervision
- General knowledge of accounting and cost control principles
- Credit and collections
- Investigative research
- Statement issuing
- Billing dispute resolution
- Bill processing
- Payment management
- Adjustment posting
- Collections
- Research and due diligence
- Cross-Functional Team Collaboration
- Relationship Building
Accomplishments
- Promoted within 4 months at Peninsula Psychological Center from Admin to Acct Rec clerk, then Promoted to Team Lead within a few months.
Affiliations
- Having the ability to multitask while paying close attention to detail, also crossed trained to help my fellow counter parts when needed.
References
References available upon request.
Timeline
Accounts Receivable Specialist (Team Lead)
Peninsula Psych Center
02.2022 - Current
Administrative/Clerical Assistant
World Oil Environment Services
05.2020 - 10.2021
Checkmate
01.2018 - 08.2020
Administrative Assistant
Irish Contruction
04.2017 - 09.2017
High School Diploma -
Helix High School
Currently in school to obtain my AA majoring in Biology and working on getting into the Allied Health Program to further my career and skills. -
San Diego Mesa College
Similar Profiles
Sheree MeyersSheree Meyers
Director of Provider Relations at Psych Center of GADirector of Provider Relations at Psych Center of GA
Sheconna MurraySheconna Murray
Practice Manager /Administrative Director at The Psych Center, LLCPractice Manager /Administrative Director at The Psych Center, LLC
MARISSA CAMPOSMARISSA CAMPOS
Post-Anesthesia Care Unit at Monterey Peninsula Surgery CenterPost-Anesthesia Care Unit at Monterey Peninsula Surgery Center