Darnay Johnson
Davenport,US
Summary
Detail-oriented Administrative Professional with expertise in office management and operational efficiency. Proficient in scheduling, document management, and customer service, enhancing organizational productivity. Skilled in utilizing office software and communication tools for seamless operations.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Assistant Teacher
KinderCare Learning Centers
08.2025 - 12.2025
- Enhanced children's cognitive and social skills through engaging learning activities.
- Implemented individualized education plans (IEPs) in collaboration with lead teachers.
- Promoted positive behavior and ensured safety by monitoring classroom dynamics.
- Created educational materials to support curriculum objectives and boost student engagement.
- Trained new staff in effective classroom management and educational practices.
- Evaluated student progress, providing actionable feedback during parent conferences.
- Led small group sessions to support skill-building and peer collaboration.
Customer Service Representative (Remote)
Continuum Global Solutions
06.2023 - 07.2025
- Improved survey completion rates by interacting with schedulers at medical offices.
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Maintained product knowledge to provide accurate information and support to clients.
- Trained new staff on best practices for enhanced customer service protocols.
- Mentored team members to foster a collaborative and service-focused environment.
- Streamlined processes to reduce response times for customer queries and inquiries.
Customer Service Representative
DS Water Services
05.2018 - 07.2021
- Enhanced customer satisfaction by addressing complaints and providing tailored solutions.
- Resolved inquiries quickly through various communication channels, boosting customer satisfaction.
- Reduced response times by streamlining order processing and implementing tracking systems.
- Mentored new team members, improving their adherence to customer service protocols.
- Identified service improvements by analyzing customer feedback trends effectively.
- Coordinated with teams to resolve complex customer issues in a timely manner.
File Clerk/Data Entry
Stat Informatic Solutions
04.2019 - 04.2020
- Ensured timely document distribution by checking and copying incoming paperwork.
- Improved organization by sorting documents alphabetically and by relevance.
- Updated records with new files, enhancing data accuracy and accessibility.
- Streamlined document management, resulting in efficient retrieval of information.
- Maintained electronic and physical filing systems for optimal accessibility and order.
- Trained new employees on filing protocols to ensure compliance and efficiency.
Office Administrative Assistant
Frito-Lay
02.2013 - 03.2019
- Enhanced customer satisfaction by efficiently resolving inquiries across communication channels.
- Streamlined information flow by managing office communications and correspondence effectively.
- Maintained organized filing systems for quick and efficient document retrieval.
- Facilitated strategic decision-making by preparing reports and presentations with data analysis tools.
- Coordinated executive scheduling by organizing meetings and appointments effectively.
- Improved operational efficiency by implementing effective office procedures and reducing delays.
Education
Associate of Science - Business Administration And Management
Southern New Hampshire University
Hooksett, NH05-2026
Diploma - Customer service
stepping stones HS
Tampa, FL, US01.2013
Skills
- Data entry
- Verbal communication
- Microsoft office
- Schedule management
- Scheduling appointments
- Scheduling and calendar management
- Document scanning
- Customer engagement
- Human resources
- Social media oversight
- Administrative support
Certification
Driver's License
Timeline
Assistant Teacher
KinderCare Learning Centers
08.2025 - 12.2025
Customer Service Representative (Remote)
Continuum Global Solutions
06.2023 - 07.2025
File Clerk/Data Entry
Stat Informatic Solutions
04.2019 - 04.2020
Customer Service Representative
DS Water Services
05.2018 - 07.2021
Office Administrative Assistant
Frito-Lay
02.2013 - 03.2019
Diploma - Customer service
stepping stones HS
Associate of Science - Business Administration And Management
Southern New Hampshire University