BreNeiha MANUEL
Humble,TX
Summary
Driven and customer-focused professional with experience at IHOP, adept at de-escalating conflicts and ensuring guest satisfaction. Demonstrates a strong work ethic and interpersonal skills, excelling in fast-paced environments. Proficient in data entry and committed to maintaining a professional appearance, consistently delivering results that exceed employer expectations.
Overview
2
2
years of professional experience
Work History
Greeter/Waitress
IHOP
Humble, Tx.
12.2022 - 07.2023
- Greeted customers upon entering the store, providing a friendly and welcoming atmosphere.
- Answered customer inquiries about food and services.
- Completed daily paperwork.
- Reported any suspicious behavior or incidents immediately to management.
- Maintained cleanliness in the entry area and sitting area.
- Answered phones.
- Assisted staff in resolving conflicts.
- Maintained positive working relationship with fellow staff and management.
- Prepared checks accurately and processed payments promptly.
- Provided excellent customer service by addressing any complaints or concerns promptly.
- Directed guests to the correct location and seat.
- Took orders for food and drinks and delivered them to guests.
- Replenished beverages when necessary.
- Communicated daily specials to customers.
- Greeted customers and provided menus.
Cashier
Dairy Queen
Kingwood, Tx.
04.2021 - 02.2022
- Greeted customers and answered any questions they had about the store's products and services.
- Operated the cash register efficiently and accurately, processed payments by cash, credit card, gift card, or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Issued receipts, refunds, credits or change due to customers.
- Stocked with merchandise when needed.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Ensured compliance with all safety regulations within the store environment.
- Provided excellent customer service.
- Reconciled transactions at end of shift using appropriate forms and reports to verify accuracy of transactions.
- Followed company security procedures for handling sums of money.
Education
High School Diploma -
Kingwood High School
Kingwood, TX05-2023
Skills
- Customer conflict de-escalation
- Strong work ethic
- Able to stand for hours
- Strong interpersonal skills
- Language proficiency
- Reading comprehension
- Effective problem solving
- Data entry proficiency
- Stocking
- Guest relations
- Professional appearance
- Initiative and Self-motivation
Timeline
Greeter/Waitress
IHOP
12.2022 - 07.2023
Cashier
Dairy Queen
04.2021 - 02.2022
High School Diploma -
Kingwood High School
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