Darneese Phipps
Phipps
Summary
Dedicated and results-driven Senior Customer Service Representative with over 7 years of experience managing high-volume customer inquiries, complaints, and escalations. Proven track record of fostering strong client relationships, exceeding sales targets, and consistently delivering exceptional service. Expertise in coaching and mentoring junior staff while efficiently resolving complex issues to enhance overall customer satisfaction. Committed to leveraging skills to drive continuous improvement and surpass performance goals in a dynamic customer service environment.
Current undergraduate with foundational knowledge in Psychology and hands-on experience gained through academic projects and internships. Demonstrates strong teamwork, problem-solving, and time-management skills. Prepared to start career and make meaningful contributions with commitment and drive.
Overview
8
8
years of professional experience
Work History
Advanced Client Solutions
Bank of America
02.2025 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Developed and maintained courteous and effective working relationships.
- Proven ability to learn quickly and adapt to new situations.
Customer service support associate
Wells Fargo
02.2023 - Current
- Assisted customers with account inquiries, product troubleshooting, and order processing to ensure high levels of satisfaction
- Resolved customer complaints and issues in a timely and professional manner, resulting in improved customer retention rates
- Provided technical support for customers navigating online platforms and software applications
- Managed a high volume of incoming calls and emails, consistently meeting or exceeding customer service metrics
Ticket counter manager
Frontier
01.2021 - 01.2022
- Organized schedules throughout covid regulations
- Successfully managed a team of ticket counter staff, providing training and support to ensure exceptional customer service and efficiency
- Implemented new ticketing processes and systems to streamline operations and reduce wait times for customers
- Maintained accurate records of ticket sales and transactions, ensuring proper auditing and reporting procedures
- Resolved customer issues and complaints in a timely and professional manner, leading to improved customer satisfaction and retention
Department Manager
Walmart
06.2018 - 12.2020
- Demonstrated leadership by effectively managing a team of 20+ employees in the department to achieve and exceed sales targets
- Implemented strategic plans to streamline departmental operations and improve efficiency, resulting in a 15% increase in profitability
- Conducted regular performance evaluations and provided coaching and development opportunities for team members to enhance their skills and performance
- Collaborated with upper management to develop and implement policies and procedures to ensure compliance with company standards and regulations
Education
Associate of Science - Psychology
Arizona Western Community College
Yuma, AZ01.2026
Skills
- Detail orientated
- Well versed in verbal and written communication
- Problem-solving
- Multitasking
- Problem resolution
- Active listening
- Calm under pressure
- Organizational skills
- Order processing, Troubleshooting, Detail organizing
Languages
Japanese
Limited Working
Spanish
Elementary
French
Elementary
Timeline
Advanced Client Solutions
Bank of America
02.2025 - Current
Customer service support associate
Wells Fargo
02.2023 - Current
Ticket counter manager
Frontier
01.2021 - 01.2022
Department Manager
Walmart
06.2018 - 12.2020
Associate of Science - Psychology
Arizona Western Community College