Summary
Overview
Work History
Education
Skills
CUST
Affiliations
Timeline
Generic
Darneilous Robinson

Darneilous Robinson

Arlington,Texas

Summary

Dedicated to delivering exceptional customer service and resolving issues with a helpful and friendly approach. Eager to further develop my skill set in this area. Seeking a position where I can continue to make a positive impact by assisting others and providing top-notch service. Excited about the opportunity to contribute to a team-oriented environment that values customer satisfaction and continuous improvement.

Overview

14
14
years of professional experience

Work History

Delivery Courier

Amazon Flex
03.2022 - Current
  • Optimized delivery routes to enhance efficiency and reduce turnaround times.
  • Ensured timely and safe delivery of packages while adhering to company policies.
  • Conducted regular vehicle inspections to ensure compliance with safety standards.
  • Followed company policies and procedures during shift.
  • Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
  • Drove safely at all times to avoid accidents and harm.
  • Safely loaded items into delivery vehicle to minimize damage while in transit.
  • Navigated complex urban environments swiftly, utilizing GPS technology and advanced planning techniques for efficient route management.

Fundraising Coordinator

United Ambitions
01.2024 - 02.2025
  • Developed and executed comprehensive fundraising strategies to enhance donor engagement.
  • Coordinated fundraising events, optimizing logistics and participant experience to maximize contributions.
  • Analyzed fundraising performance metrics, providing insights for strategic decision-making and resource allocation.
  • Trained and mentored junior staff in best practices for donor relations and event coordination.
  • Led team meetings to evaluate ongoing projects, encouraging collaboration and continuous improvement among members.
  • Planned and coordinated fundraising events..
  • Established strategic partnerships with local businesses to secure in-kind donations.

Front Office Manager

Comfort Suites-Arlington
08.2019 - 04.2020
  • Achievements and Responsibilities include:
  • Supervised and directed Front Desk, Maintenance, and F&B teams to enhance hotel operations.
  • Reviewed SOP with Front Desk staff to ensure exceptional guest service.
  • Conducted weekly revenue management meetings with in-house sales and Choice Rev. managers to secure optimal rates.
  • Managed inventory and ordered supplies across departments, ensuring budget compliance.
  • Guided departments in adopting Best Practices to boost LTR scores.
  • Maintained accuracy and currency of financial accounts.

Assistant General Manager/General Manager

Days Inn/817 Hotel
06.2017 - 08.2019
  • Achievements and Responsibilities include:
  • Managed hotel operations during transitional phase to ensure seamless brand integration.
  • Transitioned environment from outdated management to a more welcoming atmosphere.
  • Supervised renovation project to conform to PIP standards from GLI/Choice and meet set timelines.
  • Supervised hotel functions including staffing, financial transactions, budgeting, and adherence to compliance standards.
  • Submitted various reports including MPR, Business on the Books, and Expense Reports to management company.

Director of Operations

4 Dimensions Hotels
03.2015 - 06.2017
  • Achievements and Responsibilities include:
  • Explored new avenues for management and ownership to drive company expansion.
  • Optimized hotel performance through effective supervision of General Managers.
  • Supported P&L analysis and ProForma reviews.
  • Created actionable plans to fulfill goals set by ownership groups.
  • Instrumental in securing four hotel acquisitions and initiating construction of two additional properties.

Assistant General Manager/General Manager

Studio 6
01.2013 - 01.2015
  • Achievements and Responsibilities include:
  • Managed and facilitated regular training sessions across departments.
  • Created in-house rules to boost brand recognition within the community.
  • Supervise renovation project to align with PIP guidelines from G6 Hospitality.
  • Boosted occupancy by 20 points within 12 months using sales strategies.
  • Achieved a 37.1% reduction in guest complaints.
  • Boosted guest return ratio by 50%.
  • Contributed significantly to the creation of a distinctive guest accounts system, boosting guest satisfaction.

Front Office Manager

Belvedere Suites/Studio 6
06.2011 - 01.2013
  • Achievements and Accomplishments include:
  • In addition to daily function as department head, responsible for hotel inventory and ordering for hotel in all departments
  • Executed sales strategies to boost walk-in traffic and OTA reservation distribution.

Education

No Degree - Design Engineering Technology

Grambling State University
Grambling, LA

No Degree - Hospitality Management

University of Phoenix
Ruston, LA

Skills

  • Software: Microsoft Office
  • Hotel PMS: ChoiceAdvantage, Opera Cloud

CUST

  • Key competencies include:
  • Customer Service/Care
  • Revenue Management
  • Facility Management
  • Extended Stay
  • Front Office Operations
  • Hotel Management
  • Preventative Maintenance
  • Marketing & Sales
  • Training

Affiliations

Alpha Phi Omega National Service Fraternity

Timeline

Fundraising Coordinator

United Ambitions
01.2024 - 02.2025

Delivery Courier

Amazon Flex
03.2022 - Current

Front Office Manager

Comfort Suites-Arlington
08.2019 - 04.2020

Assistant General Manager/General Manager

Days Inn/817 Hotel
06.2017 - 08.2019

Director of Operations

4 Dimensions Hotels
03.2015 - 06.2017

Assistant General Manager/General Manager

Studio 6
01.2013 - 01.2015

Front Office Manager

Belvedere Suites/Studio 6
06.2011 - 01.2013

No Degree - Design Engineering Technology

Grambling State University

No Degree - Hospitality Management

University of Phoenix

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Darneilous Robinson