Darneisha Davis
Fairburn,GA
Summary
Dynamic and empathetic MBA graduate currently pursuing a Master of Social Work (MSW), with over 6 years of progressive experience in client services, conflict resolution, mentorship, and team leadership. Adept at guiding individuals through personal development and recovery, with a passion for coaching and uplifting underserved populations. Eager to transition into impactful roles in mentorship, project coordination, financial analysis, or management consulting.
Overview
7
7
years of professional experience
Work History
Direct Support Professional
Devereux
Lawrenceville, GA
02.2026 - Current
- Assisted individuals with daily living activities, promoting independence and personal growth.
- Collaborated with multidisciplinary teams to develop individualized support plans.
- Monitored and documented client progress, ensuring adherence to care protocols.
- Implemented behavioral interventions to enhance social skills and emotional regulation.
- Facilitated recreational activities that encouraged community involvement and social interaction.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Provided ongoing communication between clients, families, and other service providers to enhance overall care coordination efforts.
- Transported clients to medical and dental appointments to provide support.
- Maintained accurate case records and documentation for compliance with regulations.
Founder/Lead Mentor
Blissfully Balanced Wellness LLC
Fairburn, GA
01.2019 - Current
- Mentored individuals overcoming addiction, life transitions, and mental health challenges.
- Designed and led workshops on self-growth, resilience, and goal-setting.
- Developed personalized coaching plans to enhance client self-awareness and goal-setting.
- Facilitated workshops on effective communication and emotional intelligence skills.
- Provided ongoing support and accountability to clients through regular check-ins and progress assessments.
- Utilized various coaching tools and techniques to foster personal growth and resilience in clients.
Rental Replacement Specialist
Enterprise Mobility
01.2019 - 05.2026
- Oversaw remote customer service operations for vehicle replacement logistics, effectively handling more than 50 cases on a daily basis.
- Developed and maintained strong partnerships with clients and service providers to enhance service delivery.
- Implemented effective conflict resolution strategies to ensure smooth claim management and foster customer loyalty.
- Collaborated with cross-functional teams to enhance user experience and streamline deployment processes.
- Collaborated with team members to enhance service delivery and support processes.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Senior Customer Service Representative
Enterprise Holdings
01.2020 - 01.2022
- Coached and mentored new hires, improving onboarding and performance outcomes.
- Spearheaded resolution of escalated customer issues, achieving a 92% satisfaction rating.
- Balanced multiple priorities in a fast-paced environment with consistent accuracy.
Sponsor
Alcoholics Anonymous
- Provided ongoing peer support and accountability for individuals in recovery.
- Facilitated group discussions on spirituality, wellness, and values-based living.
Education
Master of Social Work - Social Work
Herzing University
Atlanta, GA12-2027
MBA - Business Administration And Management
Herzing University
Atlanta, GA05-2025
Bachelor of Science - Computer Programming
Herzing University
Atlanta, GA05-2023
Associate of Science - Computer Programming
Georgia Piedmont Technical College
Atlanta, GA12-2019
Skills
- Mentorship & Coaching
- Project Coordination
- Conflict Resolution & Empathy
- Strategic Communication
- Family support
- Psychosocial assessments
- Clinical documentation
- Customer Engagement
- Child advocacy
- Behavioral analysis
- IT proficiency
Websites
Timeline
Direct Support Professional
Devereux
02.2026 - Current
Senior Customer Service Representative
Enterprise Holdings
01.2020 - 01.2022
Founder/Lead Mentor
Blissfully Balanced Wellness LLC
01.2019 - Current
Rental Replacement Specialist
Enterprise Mobility
01.2019 - 05.2026
Sponsor
Alcoholics Anonymous
Master of Social Work - Social Work
Herzing University
MBA - Business Administration And Management
Herzing University
Bachelor of Science - Computer Programming
Herzing University
Associate of Science - Computer Programming
Georgia Piedmont Technical College