Darneisha Kidd
Los Angeles,CA
Summary
At Cedars Sinai Medical Center, I excelled as a Food & Beverage Captain, enhancing team collaboration and customer satisfaction through leadership and effective communication. I streamlined operations, significantly reducing costs, and mentored staff, improving service standards. My expertise in multitasking and organizational skills led to a positive, efficient work environment.
Overview
8
8
years of professional experience
Work History
Food & Beverage Captain
Cedars Sinai Medical Center
10.2016 - Current
- Fostered a culture of teamwork and collaboration by regularly providing constructive feedback and recognition for exemplary performance.
- Ensured seamless transitions during shift changes by thoroughly briefing incoming staff on current reservations, special requests, or potential issues.
- Ensured smooth dining experiences by promptly addressing guest concerns and coordinating with the kitchen staff for timely meal preparation.
- Resolved conflicts among team members through active listening skills, fostering a positive work environment for increased job satisfaction.
- Streamlined communication between front-of-house and back-of-house teams through effective use of technology and clear verbal instructions.
- Improved customer satisfaction by consistently providing exceptional service and maintaining a clean, welcoming atmosphere.
- Implemented cost-saving measures such as portion control guidelines without compromising food quality or presentation standards.
- Conducted regular inventory checks for proper stock levels, minimizing waste and reducing costs.
- Mentored junior staff members in developing their hospitality skills while adhering to company policies and procedures.
- Collaborated with other food and beverage attendants to provide prompt, smooth and excellent service.
- Trained new staff members on company policies and procedures.
- Followed safety and sanitation policies while handling food and beverages to uphold proper health standards.
- Greeted customers and answered inquiries regarding menu items and specials.
- Monitored food quality and freshness throughout day.
- Cross-trained in other kitchen positions to support staff and meet customer needs and demands.
Education
High School Diploma - General Studies
06.2005
Skills
- Leadership qualities
- Mission planning
- Teamwork
- Time management
- Attention to detail
- Multitasking
- Organizational skills
Timeline
Food & Beverage Captain - Cedars Sinai Medical Center
10.2016 - Current
Crenshaw High School - High School Diploma, General Studies
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