Summary
Overview
Work History
Education
Skills
Timeline
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Darneisha Simmons

Fort Deposit,AL

Summary

Accommodating Patient Service Representative offers account management, data entry and customer service paired with proficiency in Microsoft Word and Excel. Greets and checks in patients and verifies correct patient information. Communicates with customers in courteous, respectful manner. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Friendly Technical Support Representative keen to help customers maximize product impact and usability. Amiably replies to all customer queries and consistently resolves client issues. Committed to improving user satisfaction numbers and supporting return patronage across all supported products.

Overview

13
13
years of professional experience

Work History

Patient Service Representative

HGS healthcare
Fort Deposit, AL
03.2019 - 12.2023
  • Answered incoming calls in a professional manner.
  • Assisted with scheduling follow-up appointments according to provider availability.
  • Scheduled patient appointments and procedures.
  • Scheduled and confirmed patient appointments with patients and healthcare professionals.
  • Answered patient questions and fielded complaints to resolve issues.

Chat Agent

Kelly Connect
Fort Deposit, AL
12.2014 - 02.2017
  • Resolved customer complaints in a timely manner.
  • Followed up with customers after resolving their problems or inquiries.
  • Escalated unresolved issues to higher levels when necessary.
  • Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.

Customer Service Representative

TTEC
Fort Deposit, AL
03.2011 - 11.2014
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Made outbound calls to obtain account information.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.

Education

High School Diploma -

Calhoun High School
Letohatchee, AL
03-2006

Skills

  • Appointment Confirmation
  • System Updates
  • Appointment Scheduling
  • Payment Collection
  • Scheduling Appointments
  • Customer Service
  • Technical Support
  • Call Center Operations
  • Technical Troubleshooting

Timeline

Patient Service Representative

HGS healthcare
03.2019 - 12.2023

Chat Agent

Kelly Connect
12.2014 - 02.2017

Customer Service Representative

TTEC
03.2011 - 11.2014

High School Diploma -

Calhoun High School

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Darneisha Simmons