Darnel Marley
Wichita,KS
Summary
Accomplished Floral Designer with a proven track record of exceeding client expectations through innovative design and efficient delivery coordination. At Bloom Wichita, spearheaded a team that boosted customer satisfaction through creative solutions and exceptional interpersonal communication. Skilled in floral arrangement and adept at fostering vendor relationships, demonstrating a blend of technical expertise and soft skills essential for dynamic environments.
Overview
23
23
years of professional experience
Work History
Freelance Floral Designer
Self Employed
02.2021 - Current
- Collaborated closely with customers to create unique designs for bouquets, wreaths, and gifts.
- Prepared potted plants and bouquets based on customer requirements.
- Researched latest design trends, colors, and vendor products for use in new pieces.
- Quoted, generated, and processed customer orders to meet specifications and various occasions.
- Maintained thorough knowledge of needs, characteristics, and varieties of flowers and greenery used in shop to inform arrangement decisions and provide information to customers.
- Transported and set up floral arrangements for large-scale functions, comprising weddings, funerals, and banquets.
- Consulted with clientele to discuss special occasion floral designs for weddings, funerals, and other events.
- Imparted knowledge on plants and flowers to customers.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Drove customer satisfaction by providing recommendations for greenery and flower pairings.
- Possess in-depth knowledge of various types of flowers and their seasonal availability.
- Worked closely with clients to understand their needs and design flower arrangements that perfectly match their vision.
- Paid attention to detail while completing assignments.
- Provided professional services and support in a dynamic work environment.
- Proven ability to learn quickly and adapt to new situations.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Developed and maintained courteous and effective working relationships.
- Proved successful working within tight deadlines and a fast-paced environment.
- Excellent communication skills, both verbal and written.
Lead Floral Designer
Bloom Wichita
09.2022 - 09.2023
- Collaborated closely with customers to create unique designs for bouquets, wreaths, and gifts.
- Researched latest design trends, colors, and vendor products for use in new pieces.
- Consulted with clientele to discuss special occasion floral designs for weddings, funerals, and other events.
- Transported and set up floral arrangements for large-scale functions, comprising weddings, funerals, and banquets.
- Quoted, generated, and processed customer orders to meet specifications and various occasions.
- Maintained thorough knowledge of needs, characteristics, and varieties of flowers and greenery used in shop to inform arrangement decisions and provide information to customers.
- Prepared potted plants and bouquets based on customer requirements.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Imparted knowledge on plants and flowers to customers.
- Possess in-depth knowledge of various types of flowers and their seasonal availability.
- Worked closely with clients to understand their needs and design flower arrangements that perfectly match their vision.
- Drove customer satisfaction by providing recommendations for greenery and flower pairings.
- Self-motivated, with a strong sense of personal responsibility.
- Proved successful working within tight deadlines and a fast-paced environment.
- Proven ability to learn quickly and adapt to new situations.
- Provided professional services and support in a dynamic work environment.
Lead Floral Designer
LUSH ICT
04.2020 - 08.2022
- Collaborated closely with customers to create unique designs for bouquets, wreaths, and gifts.
- Prepared potted plants and bouquets based on customer requirements.
- Consulted with clientele to discuss special occasion floral designs for weddings, funerals, and other events.
- Maintained thorough knowledge of needs, characteristics, and varieties of flowers and greenery used in shop to inform arrangement decisions and provide information to customers.
- Transported and set up floral arrangements for large-scale functions, comprising weddings, funerals, and banquets.
- Quoted, generated, and processed customer orders to meet specifications and various occasions.
- Researched latest design trends, colors, and vendor products for use in new pieces.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Imparted knowledge on plants and flowers to customers.
- Worked closely with clients to understand their needs and design flower arrangements that perfectly match their vision.
- Possess in-depth knowledge of various types of flowers and their seasonal availability.
- Drove customer satisfaction by providing recommendations for greenery and flower pairings.
- Paid attention to detail while completing assignments.
- Excellent communication skills, both verbal and written.
- Demonstrated creativity and resourcefulness through the development of innovative solutions.
- Cultivated interpersonal skills by building positive relationships with others.
- Identified issues, analyzed information and provided solutions to problems.
- Skilled at working independently and collaboratively in a team environment.
- Resolved problems, improved operations and provided exceptional service.
Floral Wholesale Representative
Baisch and Skinner Wholesale Distributors
09.2014 - 12.2016
- Researched potential clients and markets to prepare for appointments.
- Worked to develop network by identifying and pursuing new leads, attending industry events, and building rapport with clients.
- Branded products through effective salesmanship and maintained long-term relationships with clients.
- Networked at events and by phone to expand business profits and revenues.
- Used consultative sales approach to understand and meet customer needs.
- Used Software to maintain company database with essential account and sales information.
- Maintained routine communication with clients to assess overall satisfaction, resolve complaints, and promote new offerings.
- Demonstrated products and specific features at customer locations and special events.
- Contacted customers and prospects to generate new business to achieve company growth goals.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Monitored weekly sales to write reports for senior leadership and streamline operational processes.
- Educated new sales staff on store policies and customer support operations.
- Supported customers continuously from sales process to product set-up and use.
- Managed sales plan activities, promotions and product launches resulting in expanded revenues and branding.
- Clarified customer requests, forwarded product information and answered questions to support sales operations.
- Leveraged proven sales methods to increase revenue and surpass sales objectives.
- Kept detailed records of inventories, completed sales and customer information to enhance customer experiences.
- Enhanced product exposure to customers by negotiating display position and adhering to merchandising standards.
- Produced remarkable sales and enhanced numbers by managing complete lifecycle from networking through ongoing account servicing.
- Fulfilled orders and sourced products to meet rigorous customer delivery schedules.
- Maintained customer promotional logs for product advertising campaigns.
- Conferred with existing and potential customers to assess requirements and propose optimal solutions.
- Scheduled, updated and maintained product preparations and customer promotions.
- Interacted with problematic accounts, helping to build lasting rapport and boosting revenue opportunities.
- Serviced existing accounts on regular basis to maximize revenue.
- Coached customers' staff and demonstrated product use and maintenance.
- Proactively managed client correspondence and recorded tracking and communications.
- Targeted prospective clients by reviewing business directories, building database of leads and attending networking events.
- Tracked customer and supply chain details for precise and timely fulfillment.
- Resolved order issues efficiently and enhanced customer satisfaction ratings.
- Addressed each customers' needs and wants to recommend suitable product options.
Floral Designer
Stems Floral
01.2010 - 01.2014
- Quoted, generated, and processed customer orders to meet specifications and various occasions.
- Maintained thorough knowledge of needs, characteristics, and varieties of flowers and greenery used in shop to inform arrangement decisions and provide information to customers.
- Consulted with clientele to discuss special occasion floral designs for weddings, funerals, and other events.
- Transported and set up floral arrangements for large-scale functions, comprising weddings, funerals, and banquets.
- Prepared potted plants and bouquets based on customer requirements.
- Collaborated closely with customers to create unique designs for bouquets, wreaths, and gifts.
- Researched latest design trends, colors, and vendor products for use in new pieces.
- Imparted knowledge on plants and flowers to customers.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Worked closely with clients to understand their needs and design flower arrangements that perfectly match their vision.
- Proficient in utilizing floral design software to create custom arrangements.
- Drove customer satisfaction by providing recommendations for greenery and flower pairings.
- Possess in-depth knowledge of various types of flowers and their seasonal availability.
- Worked effectively in fast-paced environments.
- Developed and maintained courteous and effective working relationships.
- Cultivated interpersonal skills by building positive relationships with others.
- Organized and detail-oriented with a strong work ethic.
- Excellent communication skills, both verbal and written.
- Gained extensive knowledge in data entry, analysis and reporting.
- Provided professional services and support in a dynamic work environment.
Skills
- Customer Orders
- Design Specifications
- Floral shop assistance
- Client meetings
- Order Placement
- Large order fulfillment
- Creative merchandising and display
- Special occasion decorative pieces
- Client Consultations
- Price Negotiation
- Floral and plant knowledge
- Flower arranging
- Vendor relationships
- Delivery Coordination
- Social Media Promotion
- Personnel development
- Workshop Facilitation
- Sales and Marketing
- Interpersonal Communication
- Organizational Skills
- Problem-Solving
- Time Management
- Relationship Building
- Problem-solving abilities
- Adaptability and Flexibility
- Professionalism
- Order Management
- Multitasking Abilities
- Analytical Skills
- Goal Setting
- Continuous Improvement
- Decision-Making
- Team Collaboration
- Multitasking
- Stock organization
- Self Motivation
- Adaptability
- Task Prioritization
- Problem-solving aptitude
- Time management abilities
- Design Team Recommendations
- Team building
- Professional Demeanor
- Teamwork and Collaboration
- Reliability
- Active Listening
- Excellent Communication
- Effective Communication
- Interpersonal Skills
- Attention to Detail
Timeline
Lead Floral Designer
Bloom Wichita
09.2022 - 09.2023
Freelance Floral Designer
Self Employed
02.2021 - Current
Lead Floral Designer
LUSH ICT
04.2020 - 08.2022
Floral Wholesale Representative
Baisch and Skinner Wholesale Distributors
09.2014 - 12.2016
Floral Designer
Stems Floral
01.2010 - 01.2014