Darnel A Vega
Orlando,FL
Summary
Professional warehouse worker with strong background in efficient inventory management and order fulfillment. Skilled in operating forklifts, managing stock levels, and ensuring timely deliveries. Strong focus on team collaboration and achieving results, consistently adapting to changing needs. Reliable and flexible with excellent organizational and problem-solving skills.
Overview
21
21
years of professional experience
Work History
Accounts Receivable Clerk
Salvation Army ARC - Orlando
12.2019 - Current
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
- Submitted cash and check deposits and generated cash receipts to record money received.
- Maintained up-to-date customer contact information, enabling effective communication regarding account status and payment inquiries.
- Provided exceptional customer service when addressing client inquiries about their account status or billing concerns, building strong, long-lasting relationships.
Call Center Assistant Manager
Sears Holdings Corporation
09.2015 - 10.2024
- Directed training of new team members and mentored each to promote productivity, accuracy and friendly service.
- Assisted in recruiting top talent for the call center, conducting thorough interviews and selecting qualified candidates for open positions.
- Supported team members during high-volume periods by stepping in to handle calls when necessary, demonstrating strong leadership and commitment to customer service excellence.
- Managed daily operations of the call center floor, ensuring all systems were functioning properly and technical issues were promptly addressed.
- Responded to customer requests with friendly, knowledgeable service and support.
- Served as a liaison between upper management and frontline employees, effectively communicating updates, changes, or concerns from both parties.
- Coordinated staffing schedules to maximize coverage during peak hours while minimizing labor costs.
- Adhered to all confidentiality requirements at all times.
- Solved unresolved customer issues.
- Implemented quality control measures to monitor call handling, ensuring adherence to company standards and policies.
Call Center Team Lead
Sears Holdings Corporation
09.2015 - 10.2024
- Directed training of new team members and mentored each to promote productivity, accuracy and friendly service.
- Coordinated department schedules to maximize coverage during peak hours.
- Responded to customer requests with friendly, knowledgeable service and support.
- Adhered to all confidentiality requirements at all times.
- Met all customer call guidelines including service levels, handle time and productivity.
- Solved unresolved customer issues.
Credit Specialist Tier II
Sears Holding Corporation
09.2015 - Current
- Analyzed credit reports on a daily basis to determine customers financing options.
- Worked directly with sales representatives and customers to collect, review and process stipulations necessary for financing Home Improvements projects.
- Managed contracts, authorizations, and other procedural paperwork to release projects to production.
- Maintained and gathered financing paperwork to ensure projects reached funding in a punctual manner for monthly funding goals.
Credit Specialist Tier I /Assistant Project Coordinator
Sears Holdings Corporation
09.2015 - Current
- Reviewed credit reports to determine financing eligibility and forwarded to Tier II accordingly.
- Submitted credit applications electronically and over the phone to obtain credit decisions in a timely fashion.
- Processed alternative methods of payment such as Visa, MasterCard, Discover and AMEX as well as check transactions., Provided Customer Service, set up clients with new service.
- Answered billing questions, and did some sales.
- Maintained project schedules by managing timelines and making proactive adjustments.
- Accurately estimated time and materials costs for projects.
Shipping & Receiving Clerk
Michelson's Laboratories
08.2010 - 10.2014
- Used item Numbers to properly stock warehouse.
- Received, stored and shipped goods and materials.
- Picked up incoming stock and delivered materials to designated locations.
- Tagged all inbound merchandise with receiving date.
- Attached identifying tags to containers.
- Cleaned and maintained the warehouse in compliance with OSHA safety standards.
Security Officer
Securitas Security Services Inc
04.2006 - 07.2010
- Detected suspicious activities and watched for criminal acts and rule infractions.
- Monitored and authorized entrance and departure of employees and visitors.
- Wrote reports on property damage, theft, presence of unauthorized persons and unusual occurrences.
- Monitored and reported suspicious activities to local authorities.
- Secured all doors in the office and main building after hours.
Bilingual Customer Service Rep/Sales
Heritage Door & Windows
09.2004 - 03.2006
- Answered an average of 40 calls per day by addressing customer inquiries, solving problems and providing new product information.
- Communicated with vendors regarding back order availability, future inventory and special orders.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Capitalized on up sell opportunities with new and existing customers
- Scheduled appointments with service professionals
Education
Certification - Medical Assistant
N/A - Business Administration
High School Diploma -
Skills
- Customer Service
- MS Windows proficient
- Credit card processing
- Multi-line phone talent
- Team leadership
- Strong verbal communication
- Extremely organized
- Bank Deposits
- Shipping and receiving professional
- Training development aptitude
- Project management
Timeline
Accounts Receivable Clerk - Salvation Army ARC - Orlando
12.2019 - Current
Call Center Assistant Manager - Sears Holdings Corporation
09.2015 - 10.2024
Call Center Team Lead - Sears Holdings Corporation
09.2015 - 10.2024
Credit Specialist Tier II - Sears Holding Corporation
09.2015 - Current
Credit Specialist Tier I /Assistant Project Coordinator - Sears Holdings Corporation
09.2015 - Current
Shipping & Receiving Clerk - Michelson's Laboratories
08.2010 - 10.2014
Security Officer - Securitas Security Services Inc
04.2006 - 07.2010
Bilingual Customer Service Rep/Sales - Heritage Door & Windows
09.2004 - 03.2006
ICDC College - Huntington Park Extended Facility - Certification, Medical Assistant
Long Beach Community College - N/A, Business Administration
Warren High School - High School Diploma,
Languages
Bilingual (English/Spanish