Darnell Carter
Walnut Creek,California
Summary
Motivated retail sales professional with proven record of boosting sales and customer loyalty through individualized service. Resourceful individual skillful in learning customer needs, directing to desirable merchandise and upselling to meet sales quotas. Committed to strengthening customer experiences with positivity and professionalism when answering requests and processing sales.
Overview
13
13
years of professional experience
Work History
Sales Associate Specialist
Ashley Homestore
06.2016 - Current
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Answered questions about store policies and addressed customer concerns.
- Greeted customers and helped with product questions, selections, and purchases.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Provided accurate information about promotions, customer programs, and products, helping drive high customer retention.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Recommended complementary purchases to customers, increasing revenue.
- Developed strong rapport with customers and created positive impression of business.
- Developed professional relationships with customers to increase loyalty, retention and rapport.
Home Appliances Sales Associate
Sears
03.2010 - 06.2016
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
Education
No Degree - Journalism, Print
San Jose State University
San Jose, CA07.2014
Associate of Arts - Communication And Rhetoric
Los Medanos College
Pittsburg, CA05.2010
Skills
- Sales Records Management
- Conflict Resolution
- Independent Judgement
- Traffic Calming
- Exceeding Customer Expectations
- Time Management
- Teamwork and Collaboration
- Strategic Selling
- Team Leadership
- Assistance In Employee Onboarding
- Truck Unloading
- Persuasive Negotiations
Accomplishments
- Million Dollar Club, Years 2018-2022
- #12 in Entire Company for Protection Plan Sales
Timeline
Sales Associate Specialist
Ashley Homestore
06.2016 - Current
Home Appliances Sales Associate
Sears
03.2010 - 06.2016
No Degree - Journalism, Print
San Jose State University
Associate of Arts - Communication And Rhetoric
Los Medanos College