Summary
Overview
Work History
Education
Skills
Security Clearance
Websites
References
Timeline
Generic

Darnell Cooper

Hanover

Summary

Vigilant Security Operator known for high productivity and efficient task completion. Possess specialized skills in surveillance operations, risk assessment, and emergency response management. Excel in communication, teamwork, and problem-solving to ensure safety and security objectives are met with precision.

Overview

16
16
years of professional experience

Work History

Global Security Operation Center Operator

International Monetary Fund
Washington
04.2023 - Current
  • ANSWERING ROUTINE AND EMERGENCY CALLS via radio or telephone systems to ensure the safety of employees globally. This includes monitoring the emergency line to ensure it functions correctly for employees who may get sick overseas or lose passports and other essential documents. Providing excellent quality service and assistance with call screening.
  • MONITORING ALARMS AND VIDEO EQUIPMENT using CCure-9000 and Exacqvision for any issues about the security of the International Monetary Fund’s Headquarters. This includes verifying badges to allow individuals access to secured spaces throughout the building. Document any duress, fire, and door alarms to minimize any threat presented to the client.
  • PROVIDE RAPID RESPONSE for employees and vendors who request assistance of any sort. Workers contact the Operation Center for lost and found items if lost on the property of the International Monetary Fund. Vendors request access to certain areas that require doors to be open to complete their daily tasks.

Control Center Supervisor

Social Security Administration
Woodlawn
01.2022 - 07.2024
  • MANAGE DAILY OPERATIONS to document any incident reported by Operators of the Control Center. Sending accurate mass notifications to various distribution groups in a timely fashion. Documenting time of event during the incident to provide vivid and precise details. Confirm all cameras throughout the complex are operational by conducting weekly checklists.
  • ENSURING OPERATORS UNDERSTAND AND COMPLY WITH ALL OBJECTIVE that includes performance, standards, and policies. Monitoring and evaluating operators, providing learning or coaching opportunities, and taking corrective action, if necessary. Conduct training drills of randomize.
  • PREPARING REPORTS AND ANALYZING DATA to assist management with accurate information of the daily operation. This can include operators’ post assignments, time of arrival, callouts, barrier status reports, daily operation logs, and complex status reports. Weekly telephone checks are conducted with details if phone lines are operating properly.
  • DETECT AND ANALYZE SITUATIONS to alert the Watch officer regarding any adverse conditions to the agency or its employees. This may include but is not limited to, severe weather conditions, political instability, crime, terrorism, and technical failures.

Control Center Operator

Social Security Administration
Woodlawn
06.2021 - 07.2024
  • CREATE AND MAINTAIN ELECTRONIC LOGS AND OTHER RECORDS. Documenting Officers’ daily tasks and contractors throughout the property of Social Security Administration to ensure the safety of employees and workers throughout the campus. Using official government-issued forms, incidents are also reported in real-time to provide accurate details on incidents that occur on the property. Maintaining forms in numerical order of calendar dates for organizational purposes.
  • ASSESS THE STATUS OF ALARM SETTINGS to determine if any adjustments were warranted. Completing system checks of all cameras, motion sensors, and card readers throughout the campus, cameras often shift out of position in which is corrected by the operator every two hours. Card readers may misfunction in which operators further investigate by conducted traces. Operators also investigate if there’s any activated alarms coming from motion sensors due to workers in the area.
  • FACILITATE EVACUATION OF INDIVIDUALS FROM DANGEROUS AND/OR LIFE-THREATENING SITUATIONS by assisting officers and responding personnel with up-to-date current information. Incident that are on-going may have new details that were not provided during the original notification. While gathering more information, operators will contact officers over the radio to advise any new information that was provided. Operators also investigate the source of reported suspicious odors and sounds and initiate the necessary notification for response and observe unique characteristics and body language of an individual for identification and intent purposes.
  • COOPERATE WITH FEDERAL, STATE, AND LOCAL LAW ENFORCEMENT AND OTHER AGENCIES to ensure the safety of workers and visitors on property. This may include several incidents like active shooters, fire alarms, disorderly individuals, and medical incidents.

Contract Dispatcher/Alarm Monitor

Department of Homeland Security, Federal Protective Service
Suitland
04.2019 - 06.2021
  • PROVIDE WIDE RANGE SUPPORT to the Department of Homeland Security (DHS), Federal Protective Service’s (FPS) mission in providing law enforcement and physical security to the public, federal employees and over 1,200 federal facilities within the Washington, DC area. Ensure seamless daily operation of office by tracking and maintaining the condition of equipment and executing standard procedures. Organize, ensure accuracy of, and retrieve information from databases such as the Alarm Monitoring System (SIS) and the MegaCenter Information Network (MegaN). Responsible for monitoring alarm accounts from different government agencies to include the White House. Perform computerized data entry and information processing. ORGANIZE INTERNAL DATA for convenient access by staff through shared drives. Prioritize administrative needs and request to meet deadlines in a timely manner. Communicate effectively orally and in writing and deal effectively with others in person-to-person situations.
  • MANAGE A MULTIPLE PHONE LINE SYSTEM and route calls to the appropriate parties to include upper management. Showcase a strong ability to deal with public, government employees, local and other law enforcement agencies, utilizing radio and telephonic communications. Process high volume of emergency and non-emergency alarms and phone calls. Assess caller information from emergencies to general inquiries about DHS and local government and regulations. Collect caller information and reported problems and incidents through Dispatch Operations Log (DOL). Prioritize incoming calls and reports of emergency to verify the severity of the situation and the availability of FPS officers and other Law Enforcement personnel. Gather incident and location details to project any risks and vulnerabilities to determine the requirement to dispatch additional officers to maximize the safety of officers, victims and properties.
  • TRACK AND DISPATCH FPS officers to government locations in the DC, MD and VA area using a Microsoft Excel computer aided dispatching system (C.A.D). Complete DOL events for security checks conducted by FPS officers at different government facilities in the Washington, DC area. Utilize SharePoint to update NCIC (National Crime Information Center) records for lost or stolen government property for the FPS. Operate NCIC and NLETS (National Law Enforcement Telecommunications Systems) to assist FPS Officers with traffic stops, wanted individuals, driver’s license queries, stolen and/or lost property, BOLO events and other information. Responsible for initiating 3155’s (WebRMS based reports) for FPS officers and PSO (Protective Security Officers) to complete after they have cleared a call for service.
  • COORDINATE WITH NUMEROUS LOCAL AND FEDERAL LAW ENFORCEMENT AGENCIES for various situations ranging from common routine incidents to unique, critical incidents such as threats to the President of the United States and other high-ranking officials.

Itinerant Specialist Educational Assistant

Prince George’s County Public Schools System
Fort Washington
02.2012 - 04.2019
  • ASSISTED WITH THE SPECIAL EDUCATION TEAM to provide personalized services for children inside general populated classrooms. Followed each individual IEP plan to achieve educational and/or behavioral goals. Aided children with disabilities such as attention deficit disorder (ADD), attention deficit hyperactive disorder (ADHD), emotional disorder (ED), and autism by conducting weekly meetings with parents and special educators to discuss student’s progression or regression. Collaborate ideas to modify student’s work assignments and practice the use of learning tools such as calculators, abacus, dictionary, etc. Conducted field trips to restaurants to practice daily life skills such as reading a food menu and standing in public lines.
  • MAINTAINED DETAILED ATTENTION FOR STUDENTS by anticipating each child’s weaknesses and building confidence for their special needs. Identified the best teaching and learning methods and worked with children in small, focused groups. Accumulated extended service time to work on vocabulary spelling, reading, and math comprehension outside the classroom. Used computer programs such as iReady to create a fun and exciting learning environment for children between grades 3 through 5.
  • ACCOMMODATED CLOSE SUPERVISION FOR STUDENTS to ensure a safe environment for children during regular school hours. Assured children exit vehicles and buses without incident during the arrival and departure times by opening vehicle doors, walking kids to and from vehicles or buses. Always performed safe procedures such as kids walking while outside waiting for parents, and having smaller children initially board the bus before older students. Directed traffic of vehicles to ensure safe environment of children. Monitored students during lunch period in the cafeteria to aid with cleaning lunch tables and ensured all students were provided with lunch.

Intern File Clerk

Smithsonian Institution
Washington
06.2009 - 12.2011
  • MAINTAINED OVER 6,000 EMPLOYEE RECORDS to ensure proper placement of confidential documents. Documents that included: employees’ beneficiaries, SF-50 forms, appraisals, and updated benefit forms. Alphabetized each employee inside the Lektreiever vertical filing system for easy access and a manageable database.
  • SCHEDULED APPOINTMENTS for private investigators and other HR specialists. Prepared employee’s personnel files to maintain up-to-date documentation and provided accurate information when requested for appointments via phone calls or emails.
  • SCREENED PHONE CALLS and transferred lines to proper departments and directors within the Human Resource Department using a multi-line phone system.

Education

Master of Science - Cloud Computing

University of Maryland Global Campus
Hyattsville, MD
05-2026

Bachelor’s Degree - Computer Information Systems Management

University of Maryland Global Campus
Hyattsville, MD
01.2023

High School Diploma -

Frederick Douglass High School
Upper Marlboro, MD
01.2006

Skills

  • Report preparation
  • Incident management
  • Security monitoring
  • Team collaboration
  • Customer service
  • Communication skills
  • Efficient multitasking
  • Problem-solving
  • Production work
  • Troubleshooting
  • Continuous improvement
  • Issue resolution
  • Flexible schedule
  • Analytical thinking

Security Clearance

Public Trust, 2021-06-29

References

References available upon request.

Timeline

Global Security Operation Center Operator

International Monetary Fund
04.2023 - Current

Control Center Supervisor

Social Security Administration
01.2022 - 07.2024

Control Center Operator

Social Security Administration
06.2021 - 07.2024

Contract Dispatcher/Alarm Monitor

Department of Homeland Security, Federal Protective Service
04.2019 - 06.2021

Itinerant Specialist Educational Assistant

Prince George’s County Public Schools System
02.2012 - 04.2019

Intern File Clerk

Smithsonian Institution
06.2009 - 12.2011

Master of Science - Cloud Computing

University of Maryland Global Campus

Bachelor’s Degree - Computer Information Systems Management

University of Maryland Global Campus

High School Diploma -

Frederick Douglass High School

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