Darnell Dabney
Kent,WA
Summary
Wildland firefighting is ther goal, as I am prepared to manage and combat natural fire outbreaks with commitment to safety and efficiency. I have experience fire suppression and resource management, ensuring protection of life and property. Highly reliable team player known for effective communication and adaptability to rapidly changing conditions.
Reliable Firefighter offering exceptional knowledge of fire science and firefighting equipment operations. Skilled in wilderness first aid and CPR with highly effective emergency management skills.
I'm a private pilot, whos desire is to work with the HECM for the remainder of my working life. I wish to work, so i can open and complete a (PTB) Position Task Book. Get the field experience needed, and eventually have it signed off by a supervisor.
Wild Land firefighting was the only meaningful position i've ever held in my entire life. I miss it!
Overview
1
1
Certification
9
9
years of professional experience
Work History
Advertiser
North West Polite Society
Seattle, WA
01.2018 - 06.2022
- Developed and executed targeted advertising campaigns across digital platforms.
- Analyzed campaign performance metrics to optimize ad spend and improve ROI.
- Collaborated with cross-functional teams to align marketing strategies with business goals.
- Conducted market research to identify emerging trends and consumer preferences.
- Created compelling ad copy and visuals that resonated with target audiences.
- Trained junior team members on best practices in digital advertising techniques.
- Drove client revenue growth with targeted advertising campaigns that successfully differentiated their products and services from the competition.
- Kept up-to-date with industry trends and best practices to ensure cutting-edge advertising techniques were employed.
- Delivered measurable results by utilizing data-driven insights to optimize ad placement and targeting strategies.
- Developed campaigns, led design, and tracked results.
- Worked with marketing department to create targeted advertising strategies for key customer demographics.
- Planned and prepared advertising and promotional material to increase sales of products or services and work with customers, company officials and advertising agencies.
- Attended customer meetings, trade shows and conferences as company representative.
Car Salesperson
Tacoma Dodge
Tacoma, WA
09.2019 - 01.2020
- Delivered exceptional customer service to enhance client satisfaction and loyalty.
- Developed in-depth knowledge of vehicle features, financing options, and warranty information.
- Conducted vehicle demonstrations to highlight key selling points and benefits to potential buyers.
- Collaborated with finance team to streamline loan approval processes for customers.
- Negotiated purchase prices and explained sales, warranty, and optional products.
- Answered telephone and email inquiries from potential customers.
- Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
- Collaborated with finance team to secure optimal financing options for customers, ensuring a seamless purchasing process.
- Demonstrated exceptional product knowledge, allowing for personalized recommendations based on customer preferences and requirements.
- Boosted customer satisfaction by providing comprehensive information on vehicle features and options.
Customer Service Representative
BDC Bellevue Toyota
Bellevue, WA
08.2018 - 01.2019
- Resolved customer inquiries and issues efficiently, enhancing overall satisfaction.
- Provided product knowledge to customers, facilitating informed purchasing decisions.
- Processed warranty claims and service appointments using dealership management software.
- Trained new team members on customer service protocols and company policies.
- Collaborated with sales and service teams to streamline communication processes.
- Analyzed customer feedback data to identify trends and recommend actionable improvements.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Improved resolution time with effective problem-solving for customer complaints.
- Led quarterly customer service meetings to review performance and set goals for improvement.
Wildland Firefighter
Department of Agriculture
Darrington, WA
05.2013 - 10.2015
- Conducted thorough assessments of fire-prone areas, identifying hazards and recommending mitigation measures.
- Analyzed incident reports to identify performance improvements and refine emergency response procedures.
- Cut and cleared brush and dug trenches to create fire lines using axes, chainsaws or shovels.
- Patrolled burnt areas after fires to locate and eliminate hot spots that could flare or rekindle.
- Enhanced wildfire containment by coordinating and executing strategic fireline construction.
- Upheld high standards of professionalism while interacting with the public during prescribed burns or emergency situations.
- Improved crew safety through diligent hazard assessment and risk management during incidents.
- Maintained readiness for rapid response by ensuring timely completion of required training certifications and qualifications updates.
- Oversaw equipment and vehicle upkeep to maintain emergency readiness.
- Maintained high physical fitness levels to meet demands of extended firefighting operations in challenging environments.
- Assisted with regular maintenance of firefighting equipment.
- Evaluated areas after containing fires to identify and suppress hot spots.
- Completed training to stay in peak physical fitness and handle challenging tasks.
- Operated hoses, pumps, ladders and other firefighting equipment.
Education
High School Diploma -
Elk Grove Adult School
Sacramento, CAPrivate Pilot Certificate -
ATP
Everett, WASkills
- Content development
- Data entry
- Customer relations
- Problem resolution
- Relationship building
- Call center experience
- Chainsaw operation
- Fire containment
- Fire suppression tools operations
- Backfire and flanking
- Physical fitness and endurance
- Fireline construction
- Fire shelter deployment
- Time and task management
- Documentation skills
- Pre-flight checks
- Takeoff and landing techniques
- Flight planning
- Exercising discretion
- Exercising and playing
Certification
- Licensed Perivate Pilot - Feb 2022
Timeline
Car Salesperson
Tacoma Dodge
09.2019 - 01.2020
Customer Service Representative
BDC Bellevue Toyota
08.2018 - 01.2019
Advertiser
North West Polite Society
01.2018 - 06.2022
Wildland Firefighter
Department of Agriculture
05.2013 - 10.2015
High School Diploma -
Elk Grove Adult School
Private Pilot Certificate -
ATP