Summary
Overview
Work History
Education
Skills
Timeline
Generic

Darnell Dailey

Loxley,AL

Summary

Experienced in academic advising with a focus on student success and retention. Skilled in effective communication, counseling techniques, curriculum development, and student support services. Proven track record of creating successful advising plans and increasing student engagement through independent work or collaborative team efforts.

Overview

12
12
years of professional experience

Work History

Academic Advisor

Coastal Alabama Community College
05.2023 - Current
  • Developed strong relationships with students, providing mentorship and fostering personal growth.
  • Conducted academic advisement services for students on reoccurring basis to maintain educational progression.
  • Consulted with students to advise on topic selection, appropriateness and academic value.
  • Assisted students in identifying career goals and aligning them with appropriate academic programs.
  • Provided ongoing support for students experiencing academic difficulties, resulting in improved performance.
  • Improved retention rates by providing personalized guidance to students at various stages of their academic journey.
  • Coordinated orientation events for new students, ensuring a smooth transition into their chosen academic program.

Admissions Assistant

Coastal Alabama Community College
02.2020 - Current
  • Help with interview process, orientation program and implementation of admissions policies as applications are considered.
  • Evaluate high school transcripts to help determine student placement path.
  • Input ACT scores to help determine student placement and eligibility for scholarships.
  • Strengthen relationships by partnering with colleagues in offices such as Financial Aid, Housing, Student Success Center, Business Office and Student Activities to implement best practices and protocols.
  • Continually look for methods to improve daily operations, communications with students, recordkeeping. and data entry for increased efficiency.
  • Collaborate and communicate with prospective students to provide seamless transition to Academic Advisors.
  • Lead tours of campus for potential students and families to highlight features and benefits of college.
  • Manage phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Increase office participation in special events such banquets, pageants, mock interviews and college fairs.

Universal Banker

The First, ANBA
06.2018 - 02.2020
  • Identified customer financial needs through in-person efforts, cold calls, referrals and marketing while providing strong product knowledge and quality service.
  • Adhered to established security procedures and reported potential fraud or safety violations to management for immediate recourse.
  • Understood and applied selling techniques to open, develop and close sales and created product interest by actively cross-selling products and services to pursue customers.
  • Evaluated client financial positions and identified most appropriate banking products.
  • Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
  • Submitted loan applications to underwriter for verification and recommendations.
  • Complied with regulatory requirements of Bank Secrecy Act, Anti Money Laundering, OFAC, USA Patriot Act, Privacy Act and Community Reinvestment Act.

Substitute Teacher

Baldwin County Board Of Education
09.2017 - 06.2018
  • Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
  • Upheld classroom routines to support student environments and maintain consistent schedules.
  • Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
  • Kept students on-task with proactive behavior modification and positive reinforcement strategies.
  • Took over class for regular classroom teacher, managing assignments, student needs and recordkeeping.
  • Maintained day-to-day classroom management and discipline to promote learning initiatives.

Teller Supervisor

PNC Bank
10.2014 - 09.2017
  • Examined tellers' reports of daily transactions for accuracy.
  • Maintained strong knowledge of bank products, services, procedures and regulatory requirements to assist staff members with questions and difficult or complex tasks.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Counted cash drawers and made bank deposits.
  • Promoted bank's products and services by consistently cross-selling to customers.
  • Evaluated customer lifestyle to counsel customers on best products and services.
  • Maintained friendly and professional customer interactions.
  • Counted, verified and handled bank deposits and armored car transactions.
  • Established rapport with new clients to increase satisfaction and loyalty.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.

Retail Sales Representative

ATT
10.2013 - 10.2014
  • Welcomed customers and provided assistance in locating and purchasing products.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Recommended merchandise to customers based on needs and preferences.
  • Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
  • Answered product questions with up-to-date knowledge of sales and store promotions.
  • Maintained customer satisfaction with quick and professional handling of product returns.

Education

Bachelor of Science - Social Sciences

Troy University
Troy, AL
12.2013

Associate of Science -

Coastal Alabama Community College
05.2005

High School Diploma -

Fairhope High School
Fairhope, AL
05.2003

Skills

  • Academic planning
  • Student advocacy
  • Disability support
  • Career guidance
  • Confidentiality
  • Collaboration
  • Collaboration and teamwork
  • Career advising
  • Retention strategies
  • Time management
  • Teamwork and collaboration

Timeline

Academic Advisor

Coastal Alabama Community College
05.2023 - Current

Admissions Assistant

Coastal Alabama Community College
02.2020 - Current

Universal Banker

The First, ANBA
06.2018 - 02.2020

Substitute Teacher

Baldwin County Board Of Education
09.2017 - 06.2018

Teller Supervisor

PNC Bank
10.2014 - 09.2017

Retail Sales Representative

ATT
10.2013 - 10.2014

Associate of Science -

Coastal Alabama Community College

High School Diploma -

Fairhope High School

Bachelor of Science - Social Sciences

Troy University

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