Versatile IT Technician ready to fix faulty hardware, install new assets and support continuous business operations. Adapts to rapidly changing work situations and employee realities. Consistently beneficial to all technical operations and technological procedures.
Hi, I’m
Darnell Dumas
Reedsburg,WI
Summary
Overview
10
years of professional experience
Work History
Our house Assisted living
Resdient Care Assistent
09.2023 - Current
Job overview
- Assisted healthcare providers in patient care tasks and medical procedures, ensuring patient comfort and safety
- Provided direct patient care, including bathing, dressing, and assistance with activities of daily living, ensuring patient comfort and dignity
- Worked with healthcare teams to monitor patient vital signs and report any changes, contributing to early intervention and improved patient outcomes.
Smart Motors Toyota
Car Rental Agent
02.2016 - 09.2023
Job overview
- Managed multiple tasks in high-volume environment
- Performed inspections daily and kept complete, accurate records of vehicle condition
- Used cleaning, protective and restorative agents to maintain and enhance appearance of vehicles
- Interacted face-to-face with customers to understand vehicle rental needs and ensure quality
- Awarded Agent of the Year 2 times for customer satisfaction.
Seats Inc
Line Assembler
03.2018 - 08.2019
Job overview
- Kept work areas clean, organized and safe to promote efficiency and team safety
- Performed quality checks on finish products to verify compliance specifications and assign
- Maintained order accuracy and customer satisfaction by double-checking packing labels while
- Trained new employees and promoted supportive, performance-oriented atmosphere by, instructing.
- Collaborated with team members to meet production deadlines and maintain a consistent workflow.
Oce Depot
Computer Repair Technician
06.2014 - 01.2016
Job overview
- Disassembled computers to perform diagnostics and check for repair needs
- Researched and identified problems with computers and advised staff and clients on plans of action
- Updated and installed new software
- Explained diagnostic findings to customers and outlined repair or service options
- Trained customer employees and managers on machine use and maintenance Evaluated systems according to predetermined checklist and noted issues
- Gained knowledge of standard equipment, including manufacturer repair guidelines.
Education
ITT Technical Institute Madison, WI
Computer Science
10.2014
University Overview
Herzing University Madison, WI
Graphic Design
01.2012
University Overview
Skills
- Good Troubleshooting skills
- Very Good Interpersonal skills
- Extremely quick learner
- Hardware and software installation
- Technical support
- Customer service expert
- Excellent listening skills
- Hardware Installation
- Desktop Technical Support
- Technical Support
- Problem-Solving
- Microsoft Windows and Office
Timeline
Resdient Care Assistent
Our house Assisted living
09.2023 - Current
Line Assembler
Seats Inc
03.2018 - 08.2019
Car Rental Agent
Smart Motors Toyota
02.2016 - 09.2023
Computer Repair Technician
Oce Depot
06.2014 - 01.2016
ITT Technical Institute
Computer Science
Herzing University
Graphic Design
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