DARNELL EVERETTE
Jacksonville,FL
Summary
Detail & results oriented professional with more than 11 years of experience in the workforce. Consistently excels in roles that require keen leadership skills & a diplomatic nature. My plethora of experience in the Customer Service Industry has allowed me to garner the necessary skills to lead a team when needed & work alongside others towards a common mission, vision, & goal. I am well organized with the ability to multitask & delegate tasks while maintaining a high level of professionalism. I am fully equipped to complete any task assigned to me efficiently, effectively, & accurately making me an excellent candidate for employment.
Overview
9
9
years of professional experience
Work History
Housekeeper 2
Chester County Hospital
Westchester, PA
08.2023 - 12.2023
- Stocked amenities such as soap, shampoo and toilet paper in guest rooms.
- Vacuumed floors and dusted furniture to maintain organized, professional appearance.
- Delivered requested items such as extra pillows or blankets to guest rooms.
- Cleaned building floors by sweeping, mopping and scrubbing.
- Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Dusted ceiling air conditioning diffusers and ventilation systems to improve airflow.
- Cleaned bathrooms, including toilets, tubs, showers and sinks.
- Waxed and polished wood furnishings to restore faded appearance.
Patient Care Technician
Lankenau Medical Center
Wynnewood, PA
07.2022 - 08.2023
- Monitors vital signs & any changes pertaining to patient's overall wellness
- Supports the care of the patient by completing tasks including but not limited to: reporting & recording patient care findings & data in a timely manner, reporting changes regarding the patient's condition efficiently, & securing & providing qualified assistance as needed
- Performs medical assistant duties when required including: DOT drug screens, breath alcohol tests, audiograms, vision tests, phlebotomy, urinalysis, vital signs, & wound care.
Patient Services Representative
University of Pennsylvania Health Systems
Philadelphia, PA
03.2018 - 06.2022
- Monitors vital signs & any changes pertaining to patient's overall wellness
- Supports the care of the patient by completing tasks including but not limited to: reporting & recording patient care findings & data in a timely manner, reporting changes regarding the patient's condition efficiently, & securing & providing qualified assistance as needed
- Performs medical assistant duties when required including: DOT drug screens, breath alcohol tests, audiograms, vision tests, phlebotomy, urinalysis, vital signs, & wound care.
Customer Service Associate
Wawa
Ardmore, PA
04.2016 - 05.2021
- Alerted management or proper point of contact for help when problems would arise
- Greeted & engaged with customers by providing information & resolving complaints in order to ensure an enjoyable shopping experience.
Deli Associate
Giant
Springfield, PA
01.2016 - 01.2018
- Served an increasing number of customers each day by suggesting deli products, receiving order requests, cutting food items, & accurately processing orders in the system
- Demonstrated an overall knowledge of programs & operations to include slicing, packaging of meats/cheeses, sandwiches, salads, CMS case, & rotisserie.
Housekeeping
Day's Inn
Springfield, PA
01.2015 - 03.2016
- Responsible for reporting any maintenance deficiencies & handled guest's requests or complaints
- Completed various tasks in a timely manner on a daily basis such as cleaning hotel rooms, collecting & emptying trash, sweeping & mopping floors, & sanitizing & replenish restrooms.
Customer Service Representative
Kohl's Department Store
Havertown, PA
01.2015 - 02.2016
- Interfaced with customers in a variety of ways, ensuring that they have a positive experience when visiting the store.
Education
Nursing -
Delaware County Community College
01.2017
Business Management -
Bloomsburg University
01.2015
Skills
- Microsoft Office Suite
- Customer Service
- Data Entry & Analysis
- Patient Care
- Detail & Results Oriented
- Written & Verbal Communication
- Leadership & Delegation
- Collaboration
- Process Improvement
- Hardworking
- Hospitality Background
- Housekeeping
Timeline
Housekeeper 2
Chester County Hospital
08.2023 - 12.2023
Patient Care Technician
Lankenau Medical Center
07.2022 - 08.2023
Patient Services Representative
University of Pennsylvania Health Systems
03.2018 - 06.2022
Customer Service Associate
Wawa
04.2016 - 05.2021
Deli Associate
Giant
01.2016 - 01.2018
Housekeeping
Day's Inn
01.2015 - 03.2016
Customer Service Representative
Kohl's Department Store
01.2015 - 02.2016
Nursing -
Delaware County Community College
Business Management -
Bloomsburg University