Darnell Felipe
Sparks,NV
Summary
Experienced with identifying customer needs and providing tailored solutions. Utilizes effective sales strategies to close deals and increase client satisfaction. Track record of building strong client relationships and delivering consistent results. Hardworking employee enthusiastic about learning all the ins and outs. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building, and problem-solving abilities. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings a positive attitude and commitment to continuous learning and growth.
Overview
13
13
years of professional experience
Work History
Territory Sales Manager
Reno Forklift
03.2023 - Current
- Worked to build relationships with customers and built potential for additional sales.
- Developed relationships with clients for increased loyalty and repeat business.
- Collaborated with team members to reach collective sales goals, fostering a supportive work environment.
- Expanded customer base through targeted prospecting and networking efforts.
- Planned, designed, and scheduled phases for large projects.
- Met project deadlines without sacrificing build quality or workplace safety.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
- Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
- Managed friendly and professional customer interactions.
Lead Installer
Machabee Office Environments
Las Vegas, NV
04.2021 - 01.2023
- Operated tools, equipment and machinery according to safety standards.
- Maintained relationships with customers to better understand needs and uphold standards of service.
- Installed new systems/cubicles at new jobsites.
- Inspected installations to check for functionality and maintain customer satisfaction.
- Communicated quickly and accurately with supervisors about problematic sites, missed installations or other issues.
- Maintained schedule of appointments with eye for both quality and speed of service.
- Demonstrated knowledge of local building codes and requirements on each project.
- Demonstrated to customers proper methods for operating equipment after it had been installed.
- Pull parts/product from warehouse to then be loaded into company truck to be delivered to customer.
- Offload truck and place product in designated area according to jobsite drawings.
- Perform routine inspections of product once project has been completed.
- Performed 3 to 4 daily office installations according to strict scheduling, inventories, and customer satisfaction.
Quality Assurance Specialist
Via INC
Reno, NV
10.2015 - 02.2021
- Hired on as a production employee on assembly line.
- Tasked with assembling full chairs to spec and packaged them to be shipped out.
- Transferred into Marketing department to assist with in-house printing.
- Help make any necessary adjustments to photos for companies' website.
- Managed printing levels and processed marketing/literature orders for various sales reps.
- Assisted with creating new literature brochures/books.
- Performed inventory beginning and end of each month to ensure physical samples and literature brochures were kept to proper levels.
- Effectively shipped out literature orders to meet customers/sales rep requests.
- Transferred into Manufacturing Engineering Department as Warranty and Quality Assurance Specialist.
- Updated inspection journals and daily summary logs with quality-related data.
- Delivered/installed local orders.
- Met with customers/sales reps to discuss next step action plan for larger orders.
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies
- Reviewed any noted defective parts with Quality Assurance team.
- If those defective parts reached over a certain dollar amount threshold we will send out a SCAR (Supplier Corrective Action Report) to the vendor detailing what is failing on said part(s) for the vendor to review and send back to the QA team with a corrective action plan to be put in place to avoid future failures.
- Performed 2.5 AQL inspection on newly received parts to ensure product is correct and up to Via's standards.
- Processed returns and managed RMA's.
- Processed credit for customers when valid.
- Completed deviation forms and recorded findings of inspection process, collaborating with quality team members and department managers to implement procedural remedies.
- Educated employees on specific QA standards and confirmed maintenance of standards.
- Reported problems and concerns to management.
Sales Associate
Old Navy
Reno, NV
03.2012 - 09.2015
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Processed accurate and efficient sales and return transactions to facilitate customer satisfaction.
- Maintained reports of transactions and greeted customers when entering and leaving establishment.
- Replenished stock where inventory levels were low.
- Accurately counted drawers at start and end of shift.
Education
High School Diploma -
Spanish Springs High School
Sparks, NV06.2012
Skills
- Correction Action Planning
- Quality Management
- Adaptable
- Customer Relations
- Motivated
- Communicative
- Team collaboration
- Detail-oriented
- Multitasking
Timeline
Territory Sales Manager
Reno Forklift
03.2023 - Current
Lead Installer
Machabee Office Environments
04.2021 - 01.2023
Quality Assurance Specialist
Via INC
10.2015 - 02.2021
Sales Associate
Old Navy
03.2012 - 09.2015
High School Diploma -
Spanish Springs High School
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