Darnell Jackson
Baltimore,MD
Summary
SUMMARY OF qualifications Detail oriented, reliable, flexible and dedicated individual experienced in banking operations and customer service; proficient in MS Office applications such as Word; as well as general computer and software operations. Highly skilled in data entry, customer service, and correspondence control; Posses leadership looking for a job in payments Authorized to work in the US for any employer
Overview
18
18
years of professional experience
Work History
Payment Processing Specialist Lockbox
Wells Fargo
07.2011 - 12.2022
- Performed special check payments in different locations Process high volume consumer oriented payments such as utility payments, loan payments, etc; Capture" check images and associated documentation (payment coupons) into digital format (i.e., TIFF, JPEG or PDF files) for use in computer systems; convert specialty checks to electronic data and purge paper checks
- Data enter, balance, and assembled complex and non complex financial reports; Reconcile and balance multiple accounts, verify and resolve accounting discrepancies; Perform clerical duties such as faxing, copying, telephone, paging, computer entry, and printer management
- Processing State Of Maryland Checks Payments Check Key and Scan all Checks And Back up Work
- Process over 2000 payments everyday
- Reviewed completed work for compliance with regulations
- Managed large data projects, including workflow scheduling, data entry and accuracy verification
- Used automated mail processing equipment to sort and collate mail
- Maintained excellent attendance record, consistently arriving to work on time
- Lockbox lead
Senior Lockbox Clerk
Bank of America
01.2006 - 05.2010
- Manage and directed daily operations within department to include deposit operations, proofing and lockbox; Monitored daily reports and work flow to ensure all goals were met in timely manner; identified training needs for staff members and provided coaching where applicable; communicated with shift supervisors about operational changes and goals; Assisted with assigning and quality controlling work, monthly call monitoring and employee schedules and training development
- Accurately and efficiently encoded variety of checks, monies and financial documents; Evaluated funding for loan transactions, inscribed various magnetic fields on credit and debit transactions; Provided customer service and/or specialized accounting services involving operational related issues; processed and assisted in mail sorting and distribution
- Scan and process over 1000 rejected checks manually
- Operations Specialist lockbox
- Worked different stations to provide optimal coverage and meet production goals.
- Worked well in a team setting, providing support and guidance
Lockbox Specialist
JP Morgan Chase
07.2004 - 01.2006
- Encoded checks, deposit tickets and payments from financial institutions; verified deposit and withdrawals balances; processed invoices and checks for payments, coded receipts; processed mail;
- Reviewed funding of loan transactions, minimized organization's risk by leveraging operational controls, identified suspicious/inconsistent activity, notified appropriate parties of suspicious activity; accurately and efficiently data entered ledger account data; and provided training to new employees
- Identified, researched, and resolved customer consumer account issues; Managed difficult and emotional customer situations; Responded promptly to customer concerns; Managed customer requests for information and resolved problems promptly; maintained working knowledge of financial products; developed long-term solutions for customer problems to help ensure account retention; processed daily transactions and balanced daily activity; reconciled and balanced monthly third party information for accounting reports
- Open all mail for night over 20 trays to scan in Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Trained new hires on customer service policies and procedures
Education
High School Diploma - General Education, Business Management
Continental Academy, Maryland High School
2003
Skills
- Cash balancing
- Payment processing
- Cash transactions processing
- Processing payments
- Document scanning
- 10-Key data entry
- Data entry
- Quality control
- Verifying data payments
- Mail operations (10 years)
- Accounting
- 10 key calculator
- Staff Management
- Team Leadership
Timeline
Payment Processing Specialist Lockbox
Wells Fargo
07.2011 - 12.2022
Senior Lockbox Clerk
Bank of America
01.2006 - 05.2010
Lockbox Specialist
JP Morgan Chase
07.2004 - 01.2006
High School Diploma - General Education, Business Management
Continental Academy, Maryland High School
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