Darnell Jackson
Kissimmee,United States
Summary
Analytical Systems Engineer with hands-on experience in areas of system administration, implementation and support. Knowledgeable and seasoned professional recognized for outstanding maintenance and troubleshooting abilities coupled with solid experience in various application stacks. Dedicated to implementing innovative solutions to solve technical challenges.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Senior System Engineer
Lockheed Martin
Orlando, FL
05.2022 - Current
- Perform phase planned, implemented and integrated updated system-oriented projects.
- Created security cleared operating documentation for integrated systems.
- Leveraged and rebuilt previous tools to decrease ticket traffic (Ex, Password reset tool).
- Researched and implemented new software to leverage for MMRT program.
- Designed Network infrastructure and automated the Kickstart for MMRT program.
- Created documentation master Knowledgebase and maintenance guide for LMPRS tools.
- Lead decommissions for classified workstations and labs .
- Successfully deployed server overhaul of both wired and wireless networks, completing projects ahead of anticipated deadline.
- Performed root cause analysis of problems, documented faults in tracking system and generated daily reports.
- Fully support standup for FMS.
- Configure endpoints and Firewalls to meet STIG requirements
- Scrum Master efficient in AGILE methods.
- Provide engineer support for Linux migration, SLES and virtualization.
- Configured, managed, and monitored cloud-based services such as AWS EC2, S3, EBS, ELB, RDS using Terraform and Ansible.
- Developed automated deployment processes and scripts to ensure a smooth transition from development to production.
- Created CI and CD pipelines with Jenkins and Docker to automate the build process of applications.
- Implemented systems automation using scripting languages like Python and Bash.
- Analyzed user requirements to create solutions for software development projects.
- Coded, tested and debugged programs in accordance with established standards.
Network Analyst /Network Specialist
L3 Harris
Orlando, FL
11.2019 - 06.2022
- Supervised configuration of local area network, wide area network and corporate Internet system.
- Monitor customer networks for alarms and create tickets (in Siebel, Open View, P25, Solarwinds and Sales force) for alarms response and action plan implementation.
- Performed routine troubleshooting and network monitoring.
- Implement day-to-day DNS changes and assign IP addresses.
- Coordinated with technical points of contact for networking, security, and applications to migrate services and data.
- Managed switches, routers and firewalls for LAN and WAN networks.
- Operates and monitors the disaster recovery/backup control center including performance monitoring and readiness testing.
- Assessed networks and systems to identify weaknesses and implemented fixes for risk mitigation.
- Assisted with port scanning and hardening Window servers to decrease vulnerabilities.
- Monitored network performance and troubleshooted any issues that arose.
- Assisted in the design of local area networks and wide area networks.
- Configured routers, switches, firewalls and other hardware to deploy and manage LAN, WAN and wireless networks.
Network Administrator
INOC LLC
Wisconsin Rapids, WI
03.2019 - 05.2020
- Configured Cisco routers, switches, Next-Generation firewalls and other hardware to deploy and manage LAN, WAN,VOIP and wireless networks.
- Reviews licensing problems and performs software and hardware audits throughout the organization.
- Provides audit reports and assessments and ensures compliance with licensing regulations.
- Ability to initiate and manage vendor support (such as Cisco TAC, Microsoft Premier, or CheckPoint Support) cases.
- Deployed virtual machines.
- Installed and configured Azure active directory connect.
- Optimized, improved, expanded and upgraded network capabilities and connectivity through network monitoring tools such as LogDNA, New Relic, Sumo Logic and CloudMonix.
- Worked independently while coordinating project work and support functions with other team members.
- Uploaded, configured and managed antivirus detection software and email applications.
- Built an internal wiki (KB) with technical documentation, manuals and IT policies for cross training and onboarding new hires training.
- Developed automated deployment processes and scripts to ensure a smooth transition from development to production.
- Analyzed existing applications for performance bottlenecks and implemented solutions to improve scalability.
- Monitored system health using Nagios and Splunk for early detection of issues.
- Implemented systems automation using scripting languages like Python and Bash.
- Created CI and CD pipelines with Jenkins and Docker to automate the build process of applications.
- Deployed microservices on Kubernetes clusters in order to increase scalability and availability of services across multiple regions.
- Participated in disaster recovery exercises in order to test the reliability of the system.
Software Engineer
Food First (Contract) Remote
Orlando, FL
02.2019 - 11.2019
- Analyzed solutions and coding fixes for software problems.
- Coordinated with project managers to meet development timelines and plan testing.
- Conducted full lifecycle software development from planning to deployment and maintenance.
- Deploy and configure network appliances.
- Maintained Virtual Private Network.
- Set up and configure switches Aruba.
- Created and executed test scripts for validated environments.
- Tested software for bugs, redundancies and security issues on routine basis.
- Troubleshot and resolved issues with DNS and Azure Active Directory.
- Maintained OS/ FS and RTI servers.
Help Desk Support Specialist
CDS Logistics, Emergency Power, and Electric
Middle River, MD
02.2016 - 01.2019
- Monitored and provided expert knowledge on tests and technologies and performed system-level engineering services to develop software and hardware for systems.
- Installed updates and patches to Window servers 2003, 2008,2012 and 2016 standard edition.
- Installed and configured components for hardware and software from HP, VMware and Cisco routers.
- Served as first point of escalation Service Desk Technicians for software and network interruption.
- Increased efficiency of triaging by documenting recommended steps as well as funneling information from L2 to L1.
- Assisted developers converting on prem to serverless with migration team and Network Engineers.
- Installed updated Software versions for user utilizing RMD.
System Administrator
Coding Word of America
Pikesville, MD
04.2013 - 01.2016
- Oversaw storage management, data migration, backups and drive replacements.
- Software support and upgrades through SCCM and Software center.
- Set up accounts and workstations.
- Ensure security through access controls, back ups and firewalls.
- Troubleshoot issues and outages.
- Resolved issues with multiple operating systems.
- Deploying cloud services and configuring for the needs of customer.
- Hard drive duplications and smoke test.
- Monitored application and print servers, rapidly responding to faults and malfunctions.
- Generated reports outlining network performance, costs and downtime issues.
Help Desk Analyst
John Hopkins Hospital
Baltimore , MD
10.2009 - 01.2013
- Assisted customers by troubleshooting and resolving technical problems.
- Created new accounts, reset passwords and configured access to servers and file management software for users.
- Delivered local and remote Tier 1/2 IT support for hardware and software to company personnel.
- Managed user profiles, security access and shared file structures.
- Walked customers through processes of installing software or hardware and initial program start up procedures.
- Resolved record-breaking backlog of support tickets following major system malfunction.
Education
CompTia Linux + -
IQ Share LLC
Colorado Springs, CO11.2022
PenTest + -
CertMaster
Aline, OK04.2022
CCNA -
Stormwinds Studios
01.2022
Azure Fundamental -
Microsoft
Online 11.2021
CEH Ethical Hacking -
Aspen EC Counsel
Online 09.2021
CompTia Security + -
CertMaster Boot Camp
07.2021
Bachelor of Science -
American InterContinental University
Schaumburg, IL08.2017
Skills
- Security Clearance
- Penetration Testing
- Infrastructure Development
- Disaster Recovery
- Network Security
- Performance Monitoring and Optimization
- Software Management
- Virus Protection
- Data Backup
- Application Configuration
- System Testing
- Operating System Configuration
- Server/Network Configuration
- Virtualization Technologies
- Containerization Technologies
- Software Development Lifecycle
Certification
- CCNA
- CEH Ethical Hacking
- CompTia Network+
- CompTia Linux+
- CompTia Security+
- CompTia Server+
- Microsoft Azure
- CompTia Cysa+
- CompTia Pen+
Timeline
Senior System Engineer
Lockheed Martin
05.2022 - Current
Network Analyst /Network Specialist
L3 Harris
11.2019 - 06.2022
Network Administrator
INOC LLC
03.2019 - 05.2020
Software Engineer
Food First (Contract) Remote
02.2019 - 11.2019
Help Desk Support Specialist
CDS Logistics, Emergency Power, and Electric
02.2016 - 01.2019
System Administrator
Coding Word of America
04.2013 - 01.2016
Help Desk Analyst
John Hopkins Hospital
10.2009 - 01.2013
CompTia Linux + -
IQ Share LLC
PenTest + -
CertMaster
CCNA -
Stormwinds Studios
Azure Fundamental -
Microsoft
CEH Ethical Hacking -
Aspen EC Counsel
CompTia Security + -
CertMaster Boot Camp
Bachelor of Science -
American InterContinental University