Summary
Overview
Work History
Education
Skills
Timeline
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Darnell Johnson

Darnell Johnson

Fort Scott,KS

Summary

Dynamic Team Leader Manager at Arby's Restaurant with a proven track record in enhancing customer engagement and team productivity. Skilled in persuasive communication and time management, I resolved service issues effectively, fostering customer confidence and loyalty. Committed to excellence, I implemented efficient workflows that significantly improved operational performance.

Overview

10
10
years of professional experience

Work History

Team Leader Manager

Arby's Restaurant
09.2022 - 02.2025
  • Resolved customer service issues by finding immediate solutions, increasing customer confidence, and decreasing escalations to executive office.
  • Enhanced team productivity by implementing efficient workflow processes and setting clear performance expectations.
  • Led employee relations through effective communication, coaching, training, and development.
  • Close the store in an adequate and timely manner.
  • Keep a professional look and perform all my duties while running the store by myself with only one employee working with me.

Sales Associate

The Dollar Tree
06.2021 - 12.2021
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.

Delivery Driver

Caldwell Delivery Solutions
05.2015 - 08.2019
  • Delivered packages to customer doorsteps and business offices.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Loaded truck and properly secured items to prevent damage for deliveries.
  • Verified accuracy of all deliveries against order forms.
  • Managed customer inquiries and complaints in polite and professional manner.
  • Facilitated smooth delivery process, ensuring all packages were securely and neatly organized within vehicle.
  • Demonstrated flexibility by covering additional routes as needed, supporting team workload balance.

Education

Associate of Science - Website Development

University of Phoenix
Tempe, AZ
03-2010

Skills

  • Customer engagement expertise
  • Time management
  • Team motivation techniques
  • Persuasive communication

Timeline

Team Leader Manager

Arby's Restaurant
09.2022 - 02.2025

Sales Associate

The Dollar Tree
06.2021 - 12.2021

Delivery Driver

Caldwell Delivery Solutions
05.2015 - 08.2019

Associate of Science - Website Development

University of Phoenix

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