Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
Timeline
Generic

Darnell Latimer

Sandy Hook,CT

Summary

Dynamic small business owner with a proven track record at Be Driven LLC, excelling in customer relations and relationship building. Enhanced operational efficiency and passenger satisfaction through exceptional service and strategic process improvements. Skilled in verbal communication and adept at fostering trust, ensuring a safe and reliable transportation experience for clients.

Overview

15
15
years of professional experience

Work History

Owner/Operator Wheelchair Van

Be Driven LLC
01.2017 - Current
  • Manage day-to-day business operations.
  • Develop and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Oversee daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Increase customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Consult with customers to assess needs and propose optimal solutions.
  • Hire train, and manage a high-performing team of employees dedicated to achieving company goals.
  • Establish foundational processes for business operations.
  • Successfully navigated challenging economic conditions by making informed decisions that protect the business''s financial stability.
  • Passenger satisfaction by providing safe and efficient transportation services to wheelchair-bound individuals.
  • Foster trust among passengers by maintaining strict confidentiality regarding personal information discussed during ride services.
  • Develop strong relationships with clients by consistently providing exceptional customer service experiences during each interaction.
  • Maintain accurate records of trips, mileage, and other documentation as required by company policy and regulatory agencies.
  • Reduce stress for families of wheelchair-bound individuals by providing reliable transportation services that allowed them increased independence in their daily lives.
  • Assist passengers in boarding and exiting the vehicle, ensuring their safety and comfort throughout the trip.
  • Collaborate with healthcare professionals to coordinate pick-up times and locations, streamlining scheduling processes.
  • Minimize customer complaints by consistently addressing concerns with empathy, professionalism, and prompt resolution efforts.
  • Display excellent problem-solving skills when faced with unforeseen challenges related to weather conditions or mechanical issues during transport engagements.

Loss Prevention Security Officer

Kohls Department Store
01.2015 - 11.2016
  • Collaborated with management to develop and implement effective loss prevention strategies.
  • Maintained a secure environment for customers and employees by enforcing company policies and procedures.
  • Streamlined incident reporting process, resulting in faster response times from management and law enforcement agencies.
  • Conducted thorough background checks on prospective employees to ensure a safe working environment.
  • Increased overall security awareness through regular training sessions for staff members.

Material Planner

O2 Concepts
07.2010 - 09.2015
  • Monitored arrivals and prioritized inbound shipments with transportation department.
  • Championed the adoption of lean principles within the material planning function, leading to increased efficiency through process standardization and elimination of waste.
  • Enhanced supply chain visibility with regular updates on material status, ensuring timely delivery of products to customers.
  • Reviewed system-generated error reports and manually input order corrections.
  • Conducted detailed market analysis to identify trends in raw material pricing, facilitating informed decision-making and risk mitigation efforts.
  • Collaborated with cross-functional teams to identify process improvements, resulting in cost savings and increased operational efficiency.
  • Evaluated vendor performance regularly using scorecards, providing constructive feedback that led to improved service levels from suppliers over time.
  • Reduced lead times for critical materials by establishing strong relationships with suppliers and streamlining procurement processes.

Education

CDL - CDL

NETTTS
CT
07-2010

GED -

Danbury High School
Danbury, CT
06-1983

Skills

  • Customer relations
  • Small business operations
  • Relationship building
  • Verbal and written communication

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Achieved maximum by introducing Dispatching Made Easy for transportation scheduling tasks.

Timeline

Owner/Operator Wheelchair Van

Be Driven LLC
01.2017 - Current

Loss Prevention Security Officer

Kohls Department Store
01.2015 - 11.2016

Material Planner

O2 Concepts
07.2010 - 09.2015

CDL - CDL

NETTTS

GED -

Danbury High School

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