Summary
Overview
Work History
Education
Skills
Certification
Timeline
CustomerServiceRepresentative

Darnell McCullough

Consultant
Addison,TX

Summary

Dedicated professional with demonstrated strengths in customer service, time management and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals.

Overview

12
12
years of professional experience
3
3
Certification

Work History

Logistics Supervisor

Up N Ready Courier, LLC Dba UNR Logistics
03.2017 - 01.2024
  • Communicated with internal teams to address and resolve delivery service issues and to improve safe and effective delivery timelines
  • Set department objectives and performance goals and managed personnel and resource utilization accordingly
  • Adhered to freight-cost estimates to mitigate expense overages.
  • Coordinated driver dispatch to accomplish daily delivery requirements.
  • Developed strong relationships with key clients through frequent communication and exceptional service delivery.

Domestic Operations Specialist

Perimeter Global Logistics
12.2015 - 03.2017
  • Generated packing lists, shipping labels, invoices and bills of lading to accompany shipments
  • Managed supply chain operations to maintain inventory levels and support operations
  • Tracked and monitored shipment progress, delivering consistent customer updates regarding delays or transport issues
  • Communicated with freight forwarders and carriers to facilitate favorable partnerships and reduce costs.

Aviation Parts Clerk

Silver Airways
11.2014 - 10.2015
  • Read and interpreted pick sheet to determine items needed for customer orders
  • Helped individuals locate desired items, maintaining customer satisfaction and loyalty
  • Kept storage areas, display cases and sales aisles clean with regular attention
  • Minimized product errors, carefully examining incoming shipments and properly tagging items.

NASM Certified Personal Trainer

YouFit Health Club
08.2013 - 05.2014
  • Researched new exercise routines and stretches to develop quality training programs
  • Prepared individualized exercise programs by evaluating health history and fitness assessments
  • Developed, implemented and instructed variety of group training sessions for clients.

Leasing Agent

Integrity Asset Management
10.2011 - 04.2013
  • Managed resident relations by staying on top of issues arising before, during, and after move-in dates
  • Closed leasing contracts by overcoming objections and accurately processing required paperwork
  • Streamlined leasing procedures, increasing efficiency in handling contracts for more than 400 units
  • Stimulated growth by implementing new and highly successful promotional strategies
  • Converted 60% of inquiries into site tours using highly persuasive communication style and expert knowledge.

Education

Bachelor Of General Studies - General Studies

Seminole State College of Florida
Sanford, FL

Bachelor Of Engineering - Civil Engineering

The University of Texas At El Paso
El Paso, TX

Skills

  • SOP compliance
  • Resource utilization
  • Performance optimization
  • Cost control
  • Vendor relationship management
  • Strong communication
  • Consultative sales
  • Problem resolution
  • Logistics Planning
  • Transportation Management
  • Delivery Scheduling

Certification

  • National Academy of Sports Medicine, 08/01/13
  • Google Project Management: Professional,
    12/20/23
  • IT Fundamentals, 08/06/24

Timeline

Logistics Supervisor

Up N Ready Courier, LLC Dba UNR Logistics
03.2017 - 01.2024

Domestic Operations Specialist

Perimeter Global Logistics
12.2015 - 03.2017

Aviation Parts Clerk

Silver Airways
11.2014 - 10.2015

NASM Certified Personal Trainer

YouFit Health Club
08.2013 - 05.2014

Leasing Agent

Integrity Asset Management
10.2011 - 04.2013

Bachelor Of General Studies - General Studies

Seminole State College of Florida

Bachelor Of Engineering - Civil Engineering

The University of Texas At El Paso
  • National Academy of Sports Medicine, 08/01/13
  • Google Project Management: Professional,
    12/20/23
  • IT Fundamentals, 08/06/24
Darnell McCulloughConsultant