Darnell Pickett
400 Bentwood Dr,MD
Summary
Aiming to secure a leadership position where I can leverage my skills in mentoring, strategic planning and elevate team performance. Experienced with team leadership, customer service, and operational oversight. Utilizes effective communication and organizational skills to ensure smooth daily operations. Track record of enhancing team performance and maintaining high service standards.
Overview
17
17
years of professional experience
Work History
Lead Steward
Gaylord National Resort & Convention Center
05.2011 - Current
- Supervise and coordinate a team large team of stewards to ensure cleanliness and organization of the kitchen and other areas.
- Maintain high levels of cleanliness and sanitation, complying with health and safety regulations.
- Manage inventory and restocking of kitchen supplies, cleaning chemicals, and equipment.
- Coordinate with the kitchen and services teams to ensure smooth operations during peak hours and special events.
- Support catering events by ensuring timely preparation and maintenance of kitchen equipment and dishwashing services.
- Train new stewards in best practices for cleaning, equipment maintenance and hygiene standards.
- Maintained cleanliness of kitchen and dinning equipment during large events and banquets.
- Assisted in dishwasher and cleaning duties during high volume services.
- Support chefs and Kitchen staff in preparation of the food.
Professional Cleaner
All-ways Clean
01.2008 - 04.2009
- Provided exceptional customer service while addressing specific cleaning requests from clients.
- Demonstrated flexibility in adapting to varied work schedules for different clients'' needs.
- Delivered quality customer service to address urgent needs and cleaning requests.
- Enhanced client satisfaction by meticulously cleaning and sanitizing residential properties.
- Remove cobwebs and empty trash
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
Education
High School Diploma -
Suitland High School
Suitland, MD06.2009
Skills
- Sanitation Standards
- Problem-solving
- Delegation Abilities
- Staff Scheduling
- Customer Service
- Reliability
- Organizational Skills
- Effective Communication
- Conflict resolution
- Microsoft Software Programs
- Food presentation
- Team collaboration
Volunteer:
- Outreach coordination for community event (Aug 2023)
- Feed the homeless (Nov 2022)
Timeline
Lead Steward
Gaylord National Resort & Convention Center
05.2011 - Current
Professional Cleaner
All-ways Clean
01.2008 - 04.2009
High School Diploma -
Suitland High School
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