Darnell Pierre
Mattapan,MA
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Drivers' Helper
UPS
11.2023 - Current
- Assisted drivers with loading and unloading packages onto delivery trucks to maintain deadlines.
- Arranged packages on truck to achieve best use of storage space and to minimize damage.
- Assisted in receiving, stocking and distribution of merchandise.
- Managed detailed records of packages and deliveries according to established protocols.
- Reported package damage or delivery issues to driver for swift resolution.
- Maintained vehicle organization and cleanliness and reported any issues to driver.
- Unpacked and repacked items in different quantities and configurations for shipment.
- Exhibited good attendance, work habits, and willingness to learn job functions.
Security Guard
ST.Moritz Security Company
12.2018 - 10.2019
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Assisted in the development of comprehensive security plans for special events and occasions.
- Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
- Examined doors, windows and gates to verify security.
- Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
- Collaborated with law enforcement agencies during investigations, providing accurate information and assistance as needed.
- Provided excellent customer service to clients while maintaining vigilance in addressing security concerns or issues that arose onsite.
Line Cook Staff
Dave And Buster
12.2016 - 07.2017
- Improved kitchen efficiency by streamlining prep tasks and effectively organizing workstations.
- Enhanced customer satisfaction by consistently delivering high-quality dishes in a timely manner.
- Followed restaurant stock management schedule to monitor product freshness and rotate out old products.
- Plated and presented all dishes to match established restaurant standards.
- Wrapped up and stored unused food in appropriate containers and placed in refrigerator to avoid spoilage.
- Expedited service during peak hours by coordinating with fellow line cooks on timing of dish completion.
- Produced adequate amounts of mise en place to make meal preparation easier.
Line Cook Staff
Fridays
09.2015 - 11.2016
- Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
- Kept kitchen clean and organized by performing daily maintenance tasks.
- Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Improved kitchen efficiency by streamlining prep tasks and effectively organizing workstations.
- Expedited service during peak hours by coordinating with fellow line cooks on timing of dish completion.
Education
GED -
South Bay Complex
Boston, MA09.2009
Skills
- Bilingual Customer Service Representative
- Cargo Securing
- Freight Labeling
- Attention to Detail
- Product Knowledge
- Exceptional customer service
- Safe Food Handling
Certification
OSHA 10 License - 5 year renewal
Languages
Hatian creole
Full Professional
French
Limited Working
Timeline
Drivers' Helper
UPS
11.2023 - Current
Security Guard
ST.Moritz Security Company
12.2018 - 10.2019
Line Cook Staff
Dave And Buster
12.2016 - 07.2017
Line Cook Staff
Fridays
09.2015 - 11.2016
GED -
South Bay Complex