Darnell Shaw
Oakland,CA
Summary
Accomplished retail store manager with expertise in staff management and sales growth, showcasing exceptional problem-solving and communication skills. Successfully enhanced store operations, surpassing sales targets and fostering collaborations with vendors. Proven track record in shrinkage control and inventory management, ensuring optimal store performance and customer satisfaction. Proficient in leading all aspects of new and ongoing business operations. A strategic thinker and tactical decision-maker, driven by a passion for serving customers and exceeding expectations. A creative problem solver skilled at de-escalating situations and driving positive change. With years of experience managing teams of up to 10 members, possesses a natural ability to handle day-to-day operations across various areas. Motivating team members is a strength as effective communication is prioritized. Believes in finding appreciation in positive actions rather than solely criticizing mistakes for optimal performance. Lives by the principle of being hearty and lavish in praising, while being loathe to find fault, as stated by Dale Carnegie in "How to Win Friends and Influence People." Additionally, possesses a security background that equips with necessary conflict de-escalation skills.
Overview
10
10
years of professional experience
Work History
Retail Store Manager
Fruitvale Exotic Snax
02.2021 - 09.2024
- Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
- Completed routine store inventories.
- Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Evaluated employee performance regularly provided constructive feedback coaching opportunities improvement recognition outstanding achievements.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Improved store sales by implementing effective marketing strategies and attractive visual merchandising.
- Optimized store displays and appearance via strategic merchandising.
- Continuously assessed store layout to optimize product placement for enhanced visibility and impulse purchases from customers.
- Managed store organization, maintenance, and purchasing functions.
- Submitted orders for new inventory.
- Collaborated with upper management to develop strategic plans for store growth and expansion.
- Streamlined store operations through the implementation of efficient scheduling systems, task delegation, and performance monitoring.
- Ensured compliance with company policies and local regulations regarding safety standards, licensing requirements, staff conduct in-store procedures.
- Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback, and rewarding superior performance.
- Boosted employee retention rates by fostering a positive work environment, providing growth opportunities, and offering competitive compensation packages.
- Developed strong vendor relationships to ensure timely delivery of products while negotiating favorable terms for payments or discounts on bulk purchases.
- Managed inventory control, cash control, and store opening and closing procedures.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Supervised guests at front counter, answering questions regarding products.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Assisted with hiring, training and mentoring new staff members.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Project Manager
UC Berkeley Food Pantry
01.2020 - 07.2022
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Planned, designed, and scheduled phases for large projects.
- Met project deadlines without sacrificing build quality or workplace safety.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
- Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
- Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
- Collaborated closely with senior management to align project objectives with strategic company initiatives, ensuring that efforts contributed to overall business growth.
- Identified plans and resources required to meet project goals and objectives.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
- Monitored project performance to identify areas of improvement and make adjustments.
- Coordinated cross-functional teams and resolved conflicts, maintaining a positive work environment throughout the project lifecycle.
- Provided detailed project status updates to stakeholders and executive management.
- Managed risk assessments and implemented mitigation strategies to minimize potential issues during project execution.
- Managed projects from procurement to commission.
Security Supervisor
Tactical Protection Services
05.2014 - 03.2020
- Conducted regular patrols of facility to detect and deter security threats.
- Recorded incident reports with detailed accounts of occurrences.
- Monitored alarm systems and CCTV footage to enable prompt attention and response.
- Closely monitored alarm systems, responding promptly to alerts and coordinating appropriate action when necessary.
- Maintained a secure environment for employees and visitors by enforcing access control policies and visitor management procedures.
- Prepared and submitted reports to keep management informed of security activities and developments.
- Supervised and evaluated security staff performance to determine compliance with safety regulations.
- Coordinated with security personnel or other departments to establish safety of visitors and staff.
- Oversaw team of security officers and managed scheduling and performance evaluations.
- Managed a team of security officers, providing guidance, support, and performance evaluations to ensure a high level of professionalism.
- Improved employee safety by conducting regular training sessions on emergency procedures and proper use of security equipment.
- Enhanced security measures by conducting thorough risk assessments and implementing new protocols.
- Developed and implemented strategies to prevent and respond to security incidents.
- Successfully managed incident response operations during critical situations, ensuring staff and visitor''s safety and minimizing potential damages to company property.
- Assisted with investigations into reported incidents, gathering evidence and providing detailed reports for review by management or law enforcement officials when required.
- Analyzed and investigated incidents alongside functional management and security supervisors.
- Collaborated with management to develop security policies and procedures.
Education
Bachelor of Science - Sociology
University of California, Berkeley
Berkeley, CA06-2024
Associate of Science - Sociology
Riverside City College
Riverside, CA07-2019
Skills
- Strong multi-tasking
- Problem-Solving
- Decision-making skill
- Excellent Communicator
- Staff Management
- Vendor Collaboration
- Shrinkage Control
- Sales Growth
- Inventory Control
- Store maintenance
- Accurate money handling
- Merchandise Strategizing
Languages
English
Full Professional
Timeline
Retail Store Manager
Fruitvale Exotic Snax
02.2021 - 09.2024
Project Manager
UC Berkeley Food Pantry
01.2020 - 07.2022
Security Supervisor
Tactical Protection Services
05.2014 - 03.2020
Bachelor of Science - Sociology
University of California, Berkeley
Associate of Science - Sociology
Riverside City College
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