Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Darnell Simpson

San Francisco,CA

Summary

Proven leader in high-stakes environments, adept at crisis management and emergency assessment, honed at A-1 Protective Services INC. Excels in geographical expertise and verbal communication, significantly enhancing operational efficiency. Recognized for exceptional problem-solving abilities and maintaining composure under pressure, consistently delivering results that exceed employer expectations.

Overview

10
10
years of professional experience

Work History

On-Site Operations Manager

A-1 Protective Services INC.
San Francisco, CA
11.2022 - Current
  • Facilitated ongoing training programs focused on emergency situation protocols for recent hires.
  • Assigned drivers to appropriate routes based on customer needs.
  • Determined types or amounts of equipment, vehicles or personnel to meet work orders or specifications.
  • Investigated and resolved customer and vendor issues to retain business.
  • Addressed questions, problems or requests for service or equipment.
  • Reviewed routes, daily traffic and weather conditions to adjust plans, meeting daily requirements, and service needs.
  • Responded immediately to emergencies by initiating outbound calls to police agencies and emergency contacts.
  • Monitored radio frequencies to ensure proper communication between personnel in the field and dispatch office.
  • Received and dispatched calls for emergency services.
  • Kept detailed and updated records of calls in physical and electronic databases.
  • Recorded and maintained files or records of customer requests, work or services performed.
  • Managed a large volume of phone calls while ensuring accuracy in data entry.
  • Trained employees on triaging and dispatching procedures to properly handle daily calls.
  • Alerted personnel of road and weather hazards to minimize accidents and delays.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Updated and maintained databases with current information.
  • Monitored staff performance and provided feedback to ensure quality standards were met.
  • Conducted regular audits of operational records to identify areas needing improvement or correction.

Security Supervisor

Allied Universal Security Services
Ontario, CA
01.2019 - 11.2022
  • Coordinated security team rotations, achieving improved cost efficiency.
  • Developed and implemented preventative measures against accidents, thefts and other risks.
  • Reviewed CCTV footage on a regular basis to detect any suspicious activity or violations of company policy.
  • Created schedules for security personnel shift rotations and monitored staffing levels to ensure adequate coverage at all times.
  • Ensured all security equipment was maintained and fully operational.
  • Liaised with management to communicate security concerns and provide updates.
  • Supervised team of security personnel, ensuring compliance with all safety protocols and procedures.
  • Upheld strict confidentiality regarding sensitive information and security measures.
  • Developed emergency evacuation plans and conducted drills to ensure preparedness.
  • Ensured security staff is properly trained and certified in accordance with company policies and local regulations.
  • Maintained records of all incidents that occurred on site including lost and stolen items and unauthorized persons present.
  • Collaborated closely with law enforcement agencies to provide assistance during investigations or emergencies.
  • Supervised access control at all entrance points of the facility, ensuring only authorized personnel are granted entry.
  • Monitored security operations to ensure compliance with established procedures and standards.
  • Recorded required data for incident reports and files.
  • Reviewed incident reports submitted by subordinates for accuracy and completeness.
  • Managed scheduling and deployment of security personnel across various shifts.
  • Responded immediately to security threats, breaches and emergencies, following proper protocols.
  • Responded quickly to emergency situations as they arise by deploying appropriate resources and personnel.
  • Provided security team leadership and contributed to on-call duties.
  • Interacted regularly with other departments within the organization to promote collaboration between teams.
  • Developed strategies for mitigating risks associated with physical security elements such as locks, cameras, alarms.
  • Monitored entire facility using CCTV while simultaneously performing dispatch duties.
  • Managed staff schedules for shifts and events to minimize overtime costs.
  • Used two-way communication to generate enthusiasm and foster atmosphere receptive to open exchange.
  • Implemented new security protocols to prohibit trespassing and increase safety.
  • Monitored CCTV systems to ensure comprehensive surveillance of the facility.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Operated a variety of machinery and tools safely and efficiently.

Railway Shuttle

Hallcon
San Bernardino, CA
02.2015 - 01.2019
  • Drove shuttle buses, limousines or company cars to transport passengers.
  • Reported major accidents, emergencies and suspicious incidents to supervisors.
  • Cleaned, refueled and maintained vehicles to prevent delays and breakdowns.
  • Ensured compliance with applicable laws and regulations related to driving vehicles on public roads.
  • Conducted regular checks of interior and exterior of shuttle for cleanliness and damage control purposes.
  • Performed pre- and post-trip safety and maintenance checks to mitigate hazards.
  • Completed transfers at hubs and final destinations to keep routes on schedule.
  • Performed pre-trip inspection of vehicle prior to departure from terminal or garage.
  • Managed unexpected emergencies and route changes with calm and professionalism.
  • Followed all safety procedures while operating the shuttle including defensive driving techniques.
  • Helped passengers feel comfortable by keeping pleasant temperatures and clean bus interiors.
  • Notified dispatchers or company mechanics of vehicle problems.
  • Checked condition of vehicle's tires, brakes or safety equipment to verify working order.
  • Completed accident reports and delivered to supervisor.
  • Followed regular schedule of pickups for individual customers and groups.
  • Followed safety regulations and state laws governing vehicle operation.
  • Complied with traffic regulations to safely operate vehicles.
  • Monitored vehicle performance, such as fuel levels, tire pressure, and oil levels.
  • Communicated with dispatchers by radio, telephone or computer to exchange information and receive requests for passenger service.
  • Communicated frequently with dispatchers regarding locations, routes and traffic conditions.
  • Adhered to company policies regarding proper handling of fare payments, receipts.
  • Operated radio equipment efficiently in order to communicate effectively with dispatch personnel.
  • Greeted guests, helped customers enter and exit shuttle and loaded and unloaded luggage.
  • Assisted passengers in loading and unloading luggage, ensuring safe transport of items.
  • Maintained accurate records of vehicle maintenance inspections and repairs.
  • Updated and maintained databases with current information.
  • Recognized by management for providing exceptional customer service.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.

Education

High School Diploma -

Arroyo Valley High
San Bernardino, CA
08-2004

San Bernardino Valley College
San Bernardino, CA

Skills

  • Geographical expertise
  • Information gathering
  • Prioritization
  • Memory retention
  • Situational awareness
  • Police and fire procedures
  • Map reading skills
  • Information gathering and relay
  • Stress tolerance
  • Data entry
  • Emergency assessment
  • Computer skills
  • Active listening
  • Information documentation
  • Works Well Under Pressure
  • Crisis management
  • Verbal and written communication
  • Call management
  • Problem-solving

Affiliations

  • Volunteering
  • Reading: Fiction, non-fiction, biographies
  • Financial Literacy seminars

Timeline

On-Site Operations Manager

A-1 Protective Services INC.
11.2022 - Current

Security Supervisor

Allied Universal Security Services
01.2019 - 11.2022

Railway Shuttle

Hallcon
02.2015 - 01.2019

High School Diploma -

Arroyo Valley High

San Bernardino Valley College

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