Summary
Overview
Work History
Education
Skills
Timeline
Generic

D. L. Staten

Sales Management/Consumer Finance Management or Training
Raleigh,NC

Summary

Dialysis professional seeking a remote opportunity which will allow me to utilize my skills and accomplishments in relationship development, credit analysis/utilization, sales leadership and, emotional intelligence. I am socially comfortable and educated with current LBGQT language, developing employees, receiving, and delivering objectives within all levels of an organization, including Executive-Level Leaders.

Overview

13
13
years of professional experience

Work History

Finance and Insurance Manager

Leith Inc
Raleigh, NC
02.2015 - Current
  • Establishes finance opportunities for Prime and Sub-Prime financing for internal and external customers.
  • Increased secondary revenue with secondary products (GAP Insurance, Ext. Warranties, Dent & Ding protection, Key Replacement, Tire Repair, and Service Plans).
  • Consistently meets or exceeds Corporate performance requirements.
  • 98.5 Compliance rate for Internal and External audit.
  • Performs Dealership Trainer for new Finance Manager.

Lead Finance Manager Trainer, Mobility Sales Specialist

Internet Alliance Corporation
Raleigh, NC
07.2009 - 06.2012
  • Execution of internet tele-com in entire North America (26 internet based medical supply corporations.
  • Self-education of ambulatory medical products offered primarily through 12 manufacturers.
  • Developed and operated third shift sales platform to maximize sales for all 26 companies.
  • Increased customer satisfaction by resolving issues.
  • Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.

District Manager

Budgetline Cash Advance and Title Loans, LLC
Memphis, TN
01.2004 - 07.2006
  • Multi-Unit sales and operations accountability for district (5 stores) for cash advance and title loan financing.
  • Constructed yearly marketing plan, budget, staffing forecast, and profitability benchmarks for district, and company policies.
  • Top Revenue Producer 2003, 2004, 2005
  • District Manager in 2003
  • Revitalized operations and realigned plans to better capture new opportunities and take advantage of changes in customer habits
  • Held meetings with director to identify techniques to overcome sales obstacles
  • Modeled best practices for sales and customer service
  • Located, developed and promoted talented employees to cultivate collaborative and hardworking leadership team
  • Exceeded sales targets with well-developed sales strategy and empowering team coaching
  • Coordinated with other district managers to actualize performance improvement strategies
  • Worked diligently to resolve unique and recurring complaints, promoting loyalty and enhancing operations
  • Modeled strong negotiation skills to help team members close tough deals with lucrative clients
  • Led targeted training programs to educate staff on product benefits and service capabilities

Education

Bachelor of Arts - Ethnic Studies/Social Science

Bowling Green State University
Bowling Green, Ohio

Skills

  • Leadership
  • Critical Thinking
  • Relationship Development and Retention
  • Diversity and Inclusion
  • Time Management/Multi-Tasking
  • Credit Underwriting/Risk Analysis and Assessment
  • Employee Development/Mentoring/Coaching
  • Skills
  • Human Resources, Recruiting, Conflict Resolution, Collections Retention, Project Management, AML Compliance, Fraud Prevention, Auditing, Forecasting, Customer Service, Marketing, Budgeting, Project Management, Various CRM Platforms/Software, MS Products Platform, and Social Media Applications
  • Problem Anticipation and Resolution
  • Aftermarket Sales

Timeline

Finance and Insurance Manager

Leith Inc
02.2015 - Current

Lead Finance Manager Trainer, Mobility Sales Specialist

Internet Alliance Corporation
07.2009 - 06.2012

District Manager

Budgetline Cash Advance and Title Loans, LLC
01.2004 - 07.2006

Bachelor of Arts - Ethnic Studies/Social Science

Bowling Green State University

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D. L. StatenSales Management/Consumer Finance Management or Training