Darnell Terrell
A.O Smith
Clarksville,TN
19
years of professional experience
Efficient Dock Worker very capable, career-oriented and able to work in fast-paced shipping and dock operations. Load and unload freight on trailers safely and expeditiously. Lift, pull, push, or carry freight of different weights and configuration using equipment such as forklifts and cranes. Use handheld scanners to track and move freight through distribution network. Professional Mover committed to providing excellent customer service to promote customer loyalty and retention. Communicate with crew leaders to report deviations or problems and maintain efficient customer deliveries. Professional and courteous with each customer. Self-directed and skilled at collaborating with crew members.
Professional driver prepared for role focused on efficient and timely deliveries. Brings valuable experience in route planning and customer service, ensuring reliable and consistent performance. Known for strong team collaboration and flexibility to adapt to changing schedules and tasks.
Experienced with installing, repairing, and maintaining plumbing systems. Utilizes advanced troubleshooting techniques to resolve issues efficiently. Knowledge of industry standards and safety protocols ensures high-quality service and compliance.
Work History
Delivery Driver
1 Year- Delivered pizzas promptly and accurately, ensuring customer satisfaction at each stop.
- Managed multiple deliveries simultaneously while adhering to traffic regulations and safety protocols.
- Operated delivery vehicle efficiently, maintaining cleanliness and functionality for optimal performance.
- Assisted in training new drivers on delivery routes and customer service best practices.
Plumber
3 Years 10 Months- Led installation and repair of plumbing systems, ensuring compliance with safety regulations.
- Supervised junior plumbers in daily tasks, enhancing team efficiency and skill development.
- Diagnosed plumbing issues using advanced troubleshooting techniques to minimize downtime.
- Implemented process improvements that increased service response times and customer satisfaction.
- Conducted regular inspections of plumbing systems, identifying potential problems before escalation.
- Managed inventory of tools and materials, optimizing resource allocation for projects.
- Repaired plumbing systems, components, and equipment.
- Installed valves, hangers, supports, and flanges inside piping systems.
- Installed new piping systems in various types of buildings following local building codes and regulations.
- Performed regular maintenance on plumbing systems to prevent costly future repairs for customers.
- Measured, threaded, and cut materials to correct angles.
- Consistently met deadlines while maintaining high-quality craftsmanship throughout all stages of plumbing installations, repairs, or maintenance tasks.
Loader/Scanner
4 Years 6 Months- Operated equipment and conveyors to transfer materials from transportation vehicles. Selected packages and products from warehouse to create pallets with balanced loads. Helped receiving team unload raw materials and stage for storage or shipment. Supported general warehouse operations by assisting in taking inventory, filling warehouse orders and inspecting materials. Followed orders in detail to load and unload vehicles on-schedule. Adhered to safety standards by copying and attaching load specifications to loaded tanks. Moved full pallets onto trailers and removed returned pallets for reloading or disposal.
Yard Switcher
4 Years 6 Months- Completed pre- and post-trip equipment inspections to proactively spot mechanical problems. Moved trailers from yard area into assigned docs and secured equipment to prevent movement. Used yard switchers and tractors to move trailers around warehouse. Managed truck and trailer movements to keep equipment ready for unloading, loading and transport. Transported full trailers out of shipping doors and replaced with empty trailers.
Material Handler
8 Months- Packed merchandise into boxes and containers in preparation for safe shipment. Organized warehouse inventory according to warehouse plan. Managed warehouse receiving, storing and shipping. Sorted cargo for accurate shipment to target locations, preventing unnecessary delays and promoting productivity. Observed inventory allocation to maintain material needs and production deadlines. Utilized forklift to move inventory items. Loaded, unloaded, moved, stacked and staged product after pinpointing most effective material handling equipment for specific tasks. Developed and maintained strong working knowledge of products and handling requirements. Mastered inventory standards, warehousing and stocking procedures, radio frequency technology and order picking and tracking.
Processor
2 Years 7 Months- Completed quality assurance testing on goods and products. Evaluated orders by checking for appropriate product specifications, labels and packaging, and making adjustments. Maintained proper product storage and organized warehouse inventory. Managed outgoing shipments by setting up documents, boxing items and staging deliveries. Maintained accuracy of work by completing deep research and resolving variances.
Stand-Up Forklift Operator
2 Years 7 Months- Complied with OSHA regulations, company policies and protocols to maintain safe and efficient operations. Maneuvered forklift over and around loaded pallets, boxes and other materials. Maintained current forklift training and certification as required by company policies. Unloaded incoming items from trucks and rail cars and transported materials to staging area. Transported material to correct locations and documented inventory changes. Inspected lifts before use to prevent damage to goods. Reported safety and quality issues to management. Picked up warehouse debris and deposited waste into appropriate piles and stacked baled trash.
Line Operator
9 Months- Inspected finished products for quality and adherence to customer specifications. Adjusted machine feed and speed to correct machine malfunctions. Ensured that proper stock levels were maintained on line. Followed best manufacturing practices for operation of production equipment. Reported malfunctions and errors to supervising staff, addressed concerns and supported other machine operators completing challenging workloads under tight schedules. Regulated machine flow, speed, and temperature and stopped and reset machine to address malfunctions. Observed machine operations to verify quality and conformity of packaged products, stepping in to resolve issues promptly and avoid costly production errors. Stocked and sorted packaging and replenished supplies, including wrapping paper, plastic sheets, boxes, cartons, ink, glue and labels to achieve consistent productivity levels. Sorted and weighed products after packaging to assess quality, identify defects and grade resulting items. Set and monitored product standards, examining samples of raw products and processing tests, to ensure quality of all finished products. Monitored product standards and quality-control programs. Made sure that products were produced on time and are of good quality. Monitored machine operation and diagnosed malfunctions. Assisted machine operators with finished pieces. Set up and verified functionality of safety equipment. Kept work areas clean and neat.
Set Up Technician
5 Years- Tended operating machinery to identify equipment malfunctions and locate sources of product defects. Dismantled machinery to access, remove and replace worn components and keep production within optimal tolerances. Followed technical documentation, including tooling instructions and product specifications to determine and implement operational sequences. Used work instructions and measuring tools to check specifications of finished items. Reviewed work instructions and schedules to coordinate machine operation and production schedules. Arranged and secured materials in chucks, fixtures, or automatic feeding mechanisms. Monitored machine settings and adjusted to correct malfunctions or errors. Set accurate feed rates and trimming protocols to maintain efficient production and meet schedule demands. Maintained equipment performance by completing routine maintenance actions such as lubricating and cleaning components. Updated daily production logs with timely and accurate information, regularly informing management of special incidents or non-conformance issues. Supervised and adjusted machinery when necessary, reducing downtime.
Direct Support Professional
1 Year 6 Months- Helped with diagnosing patients and delivering treatments with timely medication administration and specimen collection. Enhanced successful patient outcomes by helping each participate in recreational activities alone or in groups. Assisted patients with adjusting to hospital procedures and helped each thrive in highly structured settings. Promoted health and wellness in psychiatric patients by providing caring emotional support and encouragement. Maintained clean, safe and well-organized patient environment. Assisted disabled clients in any way necessary to facilitate independence and well-being. Transported individuals to medical appointments and other errands. Administered medication as directed by physician. Completed entries in log books, journals and care plans to document accurately report patient progress. Ensured safety and well-being of each patient in alignment with care plan. Worked to improve and enhance patient lives through effective and compassionate care. Developed rapport with patients to create safe and trusting environment for care. Monitored progress and documented any patient health status changes to keep healthcare team updated. Supervised daily activities and provided assistance when needed. Quickly identified problematic changes in patient behavior and progress by closely monitoring patients and keeping detailed records. Enhanced patient stays by creating and maintaining visual calendar of social, recreational and education activities. Adapted and adjusted patient medication dosages to optimize effectiveness and improve overall patient behavior.
Direct Support Professional
4 Years 2 Months- Promoted health and wellness in psychiatric patients by providing caring emotional support and encouragement. Enhanced successful patient outcomes by helping each participate in recreational activities alone or in groups. Ensured safety and well-being of each patient in alignment with care plan. Developed rapport with patients to create safe and trusting environment for care. Maintained clean, safe and well-organized patient environment. Supervised daily activities and provided assistance when needed. Completed entries in log books, journals and care plans to document accurately report patient progress. Transported individuals to medical appointments and other errands. Worked to improve and enhance patient lives through effective and compassionate care. Assisted disabled clients in any way necessary to facilitate independence and well-being. Administered medication as directed by physician. Monitored progress and documented any patient health status changes to keep healthcare team updated. Quickly identified problematic changes in patient behavior and progress by closely monitoring patients and keeping detailed records. Enhanced patient stays by creating and maintaining visual calendar of social, recreational and education activities.
Customer Care Representative
1 Year 2 Months- Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction. Achieved and consistently exceeded revenue quota through product and service promotion during routine calls. Updated customer accounts and system database with latest details to support accuracy and efficiency in future interactions. Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service. Coordinated timely responses to online customer communication and researched complex issues. Conferred with customers about concerns with products or services to resolve problems and drive sales. Defused customer concerns with exceptional conflict and problem resolution skills. Maintained accurate and current customer account data with manual forms processing and digital information updates. Compiled customer feedback and recommended service delivery improvements to management. Built long-term, loyal customer relations by providing top-notch service and detailed order, account and service information.
Education
high school diploma - general education
Skills
SUPPLY CHAIN AND INVENTORY MANAGEMENT
MATERIAL HANDLING
STAGING AND SORTING
CUSTOMER SERVICE SKILLS
ASSEMBLY LINE PRODUCTION
EXTREMELY QUICK LEARNER
Piping installation
Plumbing repairs
Skilled with both hand and power tools
Drainage systems repair
Timeline
Delivery Driver
Domino's Pizza
08.2025 - CurrentRead More
Plumber
Hiller Plumbing Heating & Cooling
10.2022 - CurrentRead More
Loader/Scanner
A.O Smith
02.2022 - CurrentRead More
Yard Switcher
A.O Smith
02.2022 - CurrentRead More
Material Handler
A.O Smith
02.2022 - 10.2022Read More
Processor
Wal-Mart Distribution
07.2019 - 02.2022Read More
Stand-Up Forklift Operator
Wal-Mart Distribution
07.2019 - 02.2022Read More
Line Operator
LG Electronics
10.2018 - 07.2019Read More
Set Up Technician
Akebono Brakes
10.2013 - 10.2018Read More
Direct Support Professional
Progressive Direct Inc.
04.2012 - 10.2013Read More
Direct Support Professional
Sunrise Community of Tennessee
08.2009 - 10.2013Read More
Customer Care Representative
Convergys Corporation
06.2007 - 08.2008Read More
Kenwood High School
high school diploma from general education
Read More