Darnell Toon
Wilmington,DE
Overview
16
16
years of professional experience
2
2
years of post-secondary education
Work History
Diesel Technician
First Choice Auto & Truck Repair
Newcastle, DE
09.2025 - 12.2025
- Diagnosed diesel engine malfunctions and implemented effective solutions to restore functionality.
- Conducted thorough inspections of diesel vehicles to identify mechanical issues and ensure optimal performance.
- Performed preventive maintenance tasks to extend vehicle lifespan and enhance reliability.
Shop Manager
Top Choice Inc
Newcastle, DE
07.2017 - 08.2025
- Enhanced visual merchandising standards to improve product presentation and customer engagement.
- Developed training programs to elevate staff performance and ensure operational compliance.
- Analyzed sales performance data to identify trends and implement effective strategies.
- Streamlined inventory management processes to reduce shrinkage and improve stock accuracy.
- Resolved operational issues proactively to maintain smooth daily functions and uphold service standards.
- Trained new employees on shop procedures and customer service expectations to ensure consistency.
- Maintained detailed records of sales and inventory to support informed decision-making.
- Monitored staff performance and provided feedback and guidance as necessary.
- Resolved customer complaints promptly and professionally.
- Supervised daily operations by establishing procedures and monitoring team performance.
- Conducted regular stock takes to ensure accurate inventory records.
Senior Lead Technician
Clover Technologies
Farmingdale, New Jersey
01.2010 - 06.2017
- Managed complex projects, ensuring adherence to timelines and quality standards.
- Led troubleshooting efforts for technical issues, reducing downtime and increasing efficiency.
- Coordinated team meetings to enhance communication and align project goals.
- Developed and implemented process improvements to streamline operations.
- Provided technical training and mentorship to junior technicians, fostering skill development.
- Evaluated and improved quality assurance protocols to enhance product reliability.
- Facilitated cross-functional collaboration to support project execution and troubleshooting.
- Analyzed technical problems and devised effective solutions to enhance system functionality.
Education
Diesel Technician Certification - Diesel Technician
Universal Technical Institute
Exton, PA 09.2018 - 06.2020
Skills
- Engine diagnostics
- A/C troubleshooting
- Brake inspection
- Preventive maintenance
- Parts ordering
- Inventory management
- Process improvement
- Problem solving
- Effective communication
- Team leadership
- Customer service
- Attention to detail
- Work order interpretation
Timeline
Diesel Technician
First Choice Auto & Truck Repair
09.2025 - 12.2025
Diesel Technician Certification - Diesel Technician
Universal Technical Institute
09.2018 - 06.2020
Shop Manager
Top Choice Inc
07.2017 - 08.2025
Senior Lead Technician
Clover Technologies
01.2010 - 06.2017