Overview
Work History
Education
Skills
Timeline
Generic

Darnell Toon

Wilmington,DE

Overview

16
16
years of professional experience
2
2
years of post-secondary education

Work History

Diesel Technician

First Choice Auto & Truck Repair
Newcastle, DE
09.2025 - 12.2025
  • Diagnosed diesel engine malfunctions and implemented effective solutions to restore functionality.
  • Conducted thorough inspections of diesel vehicles to identify mechanical issues and ensure optimal performance.
  • Performed preventive maintenance tasks to extend vehicle lifespan and enhance reliability.

Shop Manager

Top Choice Inc
Newcastle, DE
07.2017 - 08.2025
  • Enhanced visual merchandising standards to improve product presentation and customer engagement.
  • Developed training programs to elevate staff performance and ensure operational compliance.
  • Analyzed sales performance data to identify trends and implement effective strategies.
  • Streamlined inventory management processes to reduce shrinkage and improve stock accuracy.
  • Resolved operational issues proactively to maintain smooth daily functions and uphold service standards.
  • Trained new employees on shop procedures and customer service expectations to ensure consistency.
  • Maintained detailed records of sales and inventory to support informed decision-making.
  • Monitored staff performance and provided feedback and guidance as necessary.
  • Resolved customer complaints promptly and professionally.
  • Supervised daily operations by establishing procedures and monitoring team performance.
  • Conducted regular stock takes to ensure accurate inventory records.

Senior Lead Technician

Clover Technologies
Farmingdale, New Jersey
01.2010 - 06.2017
  • Managed complex projects, ensuring adherence to timelines and quality standards.
  • Led troubleshooting efforts for technical issues, reducing downtime and increasing efficiency.
  • Coordinated team meetings to enhance communication and align project goals.
  • Developed and implemented process improvements to streamline operations.
  • Provided technical training and mentorship to junior technicians, fostering skill development.
  • Evaluated and improved quality assurance protocols to enhance product reliability.
  • Facilitated cross-functional collaboration to support project execution and troubleshooting.
  • Analyzed technical problems and devised effective solutions to enhance system functionality.

Education

Diesel Technician Certification - Diesel Technician

Universal Technical Institute
Exton, PA
09.2018 - 06.2020

Skills

  • Engine diagnostics
  • A/C troubleshooting
  • Brake inspection
  • Preventive maintenance
  • Parts ordering
  • Inventory management
  • Process improvement
  • Problem solving
  • Effective communication
  • Team leadership
  • Customer service
  • Attention to detail
  • Work order interpretation

Timeline

Diesel Technician

First Choice Auto & Truck Repair
09.2025 - 12.2025

Diesel Technician Certification - Diesel Technician

Universal Technical Institute
09.2018 - 06.2020

Shop Manager

Top Choice Inc
07.2017 - 08.2025

Senior Lead Technician

Clover Technologies
01.2010 - 06.2017
Darnell Toon