Darnell Watson

As General Manager my position consisted of duties and responsibilities such as but not limited to:

• Developing and executing strategic plans for business growth and expansion.
• Social media.
• Manage budget implementations, employee reviews, training, schedules, and materials.
• Payroll & Inventory.
• Working with programs like Word, Google, drive/Documents, Excel.
• Community outreach, creating partnerships and long lasting collaborations.
• Planning & coordinating events/fundraisers.
• Host weekly production meetings.
• Developed and implemented strategies to increase sales and profitability.
• Launched staff engagement programs and classes; gender diversity, suicide awareness, verbal de-escalation and cultural programs.

As assistant general manager my duties & responsibilities were as followed but not limited to:

• Increasing customer satisfaction by addressing and resolving concerns in a timely manner.
• Collaborated with the General Manager on marketing initiatives, and event planning to increase awareness and drive sales.
• Improved employee morale through recognition programs that acknowledged individual achievements and team successes.
• Handled cash accurately and prepared deposits.
• Motivated, trained, and disciplined employees to maximize performance.
• Resolved problems promptly
• Managed team schedule with eye for coverage needs and individual strengths.
• Assisted in recruiting, hiring and training of team members.

As Assistant manager of Toppers Pizza, my duties and responsibilities were as follows:

• Improved customer satisfaction by addressing and resolving complaints promptly.
• Streamlined store operations for increased efficiency, implementing new processes and procedures.
• Developed strong working relationships with staff, fostering a positive work environment.
• Conducted employee performance evaluations, providing constructive feedback for growth and development.
• Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
• Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
• Maintained a clean, safe, and organized store environment to enhance the customer experience.
• Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
• Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
• Supervised day-to-day operations to meet performance, quality and service expectations.