Summary
Overview
Work History
Education
Skills
Timeline
Generic
Darnella Nelson

Darnella Nelson

Belleville

Summary

Dynamic retail professional with extensive experience at Check N Go, excelling in team leadership and financial management. Proven track record in enhancing customer satisfaction and operational efficiency. Skilled in hiring and training staff while fostering a collaborative environment, resulting in improved store performance and employee engagement.

Overview

12
12
years of professional experience

Work History

Assistant Manager

Rainbow Shops
02.2024 - Current
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.

Store Manager

Check N Go
06.2021 - 01.2024
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.

Assistant Store Manager

Pilot Travel Centers
10.2019 - 05.2021
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.

Server

IHOP
08.2013 - 01.2017
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.

Education

High School Administration

Dubuque Senior High School
Dubuque, IA
06-2011

Skills

  • Customer service
  • Money handling
  • Team leadership
  • Decision-making
  • Problem-solving
  • Financial reporting
  • Customer service and satisfaction
  • Microsoft office expertise
  • Computer skills
  • Problem resolution
  • Coaching and mentoring
  • Employee supervision
  • Retail operations
  • Team building
  • Employee scheduling
  • Financial management
  • Hiring and training

Timeline

Assistant Manager

Rainbow Shops
02.2024 - Current

Store Manager

Check N Go
06.2021 - 01.2024

Assistant Store Manager

Pilot Travel Centers
10.2019 - 05.2021

Server

IHOP
08.2013 - 01.2017

High School Administration

Dubuque Senior High School

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