Darnella Singleton
Antioch,CA
Summary
Orderly and committed offering solid skills in customer relations and resilience to handle challenges of fast-paced environments. Bringing detail-oriented and decisive nature with sound judgment, good multitasking abilities and self-motivated nature. Comfortable working alone or with teams to accomplish on-time and accurate tasks.
Overview
14
14
years of professional experience
Work History
Housekeeper
Taylor Properties
05.2017 - 06.2019
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Verified cleanliness and organization of storage areas and carts.
- Adhered to professional house cleaning checklist.
- Dusted picture frames and wall hangings with cloth.
- Restocked room supplies such as facial tissues for personal touch with every job.
- Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
- Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
- Restocked cleaning storage cabinets, carts and baskets for easy use.
- Scrubbed floors with special cleaners and equipment to achieve deep clean.
- Ran special errands, including retrieving dry cleaning and making requested purchases.
Housekeeper
King Of Kings
01.2016 - 07.2017
- Vacuumed floors and dusted furniture to maintain organized, professional appearance.
- Interacted pleasantly with clients and guests when performing daily duties.
- Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Removed finger marks and smudges from doors, frames and glass partitions to enhance shine.
- Employed deep-cleaning techniques for areas in need of additional sanitation.
- Emptied wastebaskets and disposed of soiled linens in guest rooms to reduce spread of germs and enhance freshness.
- Dusted ceiling air conditioning diffusers and ventilation systems to improve airflow.
- Laundered sheets and removed stains to restore linens to pristine condition.
- Requested maintenance orders to fix non-working equipment and address room damage.
- Used cleaning chemicals following proper guidelines.
- Cleaned building floors by sweeping, mopping and scrubbing.
- Returned rooms to occupant-ready status to satisfy future guests.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Dusted picture frames and wall hangings with cloth.
Supervisor/Security Guard
Securitas Security Services USA
08.2012 - 02.2016
- Resolved customer complaints and adjusted policies to meet changing needs.
- Supervised property entrances and exits and monitored employee safety.
- Recorded required data for incident reports and files.
- Provided security team leadership and contributed to on-call duties.
- Led security team and contributed to on-call shifts.
- Monitored entire facility using CCTV while simultaneously performing dispatch duties.
Housekeeper
Motel 6
06.2011 - 08.2012
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Verified cleanliness and organization of storage areas and carts.
- Dusted picture frames and wall hangings with cloth.
- Restocked room supplies such as facial tissues for personal touch with every job.
- Changed bed linens and collected soiled linens for cleaning.
- Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
- Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
- Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
- Collected trash and moved garbage cans from kitchen areas to pick-up stations.
- Completed special housekeeping actions such as turning mattresses on set schedule.
Clerk/Typist
Employment and Human Services
04.2010 - 06.2011
- Responded to telephone and email requests for information.
- Delivered high-quality customer service through deep commitment to knowledge and performance.
- Supported office clerical functions using word processing and other software, email and office machines.
- Followed confidentiality rules to preserve data quality and reduce potential information compromise.
- Received and distributed incoming mail, messages and packages to appropriate individuals.
- Performed data entry and recordkeeping tasks to track company correspondence and updates.
- Answered multi-line telephone system and routed calls to appropriate personnel.
- Processed accounts payable and accounts receivable updates to maintain current financial records.
- Contacted customers regarding account updates and potential problems.
- Copied, scanned and filed documents to maintain office records.
- Answered and routed incoming calls and took messages when personnel were unavailable.
- Routed business correspondence, documents, and messages to correct departments and staff members.
Home Health Aide
IHSS Public Authority
01.2009 - 04.2010
- Maintained clean and well-organized environment for client happiness and safety.
- Assisted clients with bathing, dressing and incontinence care.
- Helped clients stay happy and healthy by providing mental and emotional support.
- Improved patient outlook and daily living through compassionate care.
- Assisted with client personal care needs to foster independence and well-being.
- Tracked and reported clients' progress based on observations and conversations.
- Managed patient transportation and appointment scheduling.
- Developed strong and trusting rapport with patients to facilitate smooth, quality care.
- Organized and administered medications on schedules to alleviate symptoms and improve quality of life.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
Collector
Bay Area Credit Services
02.2007 - 01.2009
- Processed payments over phone and set up recurring drafts.
- Created repayment plans based on account holders' financial status and repayment abilities.
- Reached out to customer to pursue payments, remind of obligations and discuss default procedures.
- Met demands of busy collections group by performing high volume of daily calls.
- Reviewed accounts to determine payment plan compliance.
- Investigated and solved problems with payments, account updates and other concerns.
- Recovered lost revenue by persistently reaching out to customers with past due accounts.
- Administered delinquency cycle from start to finish, managing collections calling, skip tracing, outside collections agency coordination and related litigation.
- Evaluated customer accounts to determine adherence to repayment schedules.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Contacted customers to discuss payment schedules and set up or immediately process payments.
Administrative Assistant
General Chemical
10.2005 - 11.2007
- Managed physical and digital files, monitored spreadsheets and updated reports to coordinate project materials.
- Directed customer communication to appropriate department personnel.
- Tracked and submitted employee timesheets to prepare for payroll processing.
- Scheduled appointments, meetings and events for management staff.
- Composed correspondence, reports and meeting notes.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Inventoried and ordered supplies for office.
- Maintained accurate department and customer records.
- Managed inventory to ensure all supplies were in stock and within budget.
- Responded effectively to sensitive inquiries or complaints.
Education
Some College (No Degree) - Business Administration
Fresno City College
Fresno, CASome College (No Degree) - Child Development
Los Medanos College
Pittsburg, CAHigh School Diploma -
Pittsburg Adult Education Center
Pittsburg, CA06.1989
Skills
- Document Retrieval
- Executive Presentation Development
- Timeline Planning and Management
- Inventory Systems
- Mopping and Buffing Floors
- Restroom Detailing
- Chemicals Handling
- Trash Collection and Disposal
- Inventory Control
- Security Team Leadership
- Staffing and Scheduling
- Medical Emergency Response
- Microsoft Office
- Access Control
Timeline
Housekeeper
Taylor Properties
05.2017 - 06.2019
Housekeeper
King Of Kings
01.2016 - 07.2017
Supervisor/Security Guard
Securitas Security Services USA
08.2012 - 02.2016
Housekeeper
Motel 6
06.2011 - 08.2012
Clerk/Typist
Employment and Human Services
04.2010 - 06.2011
Home Health Aide
IHSS Public Authority
01.2009 - 04.2010
Collector
Bay Area Credit Services
02.2007 - 01.2009
Administrative Assistant
General Chemical
10.2005 - 11.2007
Some College (No Degree) - Business Administration
Fresno City College
Some College (No Degree) - Child Development
Los Medanos College
High School Diploma -
Pittsburg Adult Education Center
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