Darnelle Harmon
New Iberia,LA
Summary
A seasoned education leader with 15 years of experience, demonstrated expertise in developing and implementing comprehensive curriculum, fostering student success, and managing diverse teams to achieve impactful learning outcomes. Proven ability to strategically align educational programs with organizational goals, cultivate strong stakeholder relationships, and drive continuous improvement initiatives within a dynamic educational environment."
Overview
13
13
years of professional experience
Work History
Lead Dental Assistant Instructor
Unitech Training Academy
09.2024 - Current
- Managed inventory of dental supplies, minimizing waste while ensuring necessary resources were readily available for all procedures.
- Explained treatment procedures and instructed patients on home care guidelines.
- Measured and recorded vital statistics by taking patients' blood pressure, temperature, and pulse.
- Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Took dental images following strict patient protection rules, applying lead aprons.
- Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
- Documented patient dental health information, medical history, and vital signs for future reference.
Medical Assistant Instructor
Unitech Training Academy
06.2024 - Current
- Mentored numerous students who successfully completed certification exams on their first attempt, leading to a higher program pass rate.
- Maintained detailed records of student attendance, participation, and performance for accurate evaluation and feedback purposes.
- Improved student comprehension by implementing interactive and hands-on learning techniques in the curriculum for Medical Assisting concepts.
- Enhanced students'' clinical skills through carefully designed practical sessions and lab exercises.
- Served as a positive role model for students by demonstrating professional behavior both inside and outside the classroom setting.
- Administered regular quizzes and exams to evaluate student progress, providing constructive feedback on areas of improvement or reinforcing successful performance.
- Created engaging presentations and multimedia materials to enhance learning and retention of complex medical concepts.
- Collaborated with other instructors to ensure consistency in teaching methods and alignment of course objectives across all sections.
- Increased student engagement during class time by employing various teaching strategies tailored to diverse learning styles.
- Facilitated open communication between students, staff, and administrators by participating in regular meetings and offering constructive feedback on program improvements.
- Developed strong rapport with students, providing one-on-one support to those struggling with course material or facing personal challenges.
- Fostered a supportive and inclusive classroom environment that encouraged open dialogue and mutual respect among students.
- Updated instructional materials, ordered equipment and supplies and utilized various learning modalities to enhance instruction.
Case Manager/Client Liaison
Ageless Healthcare
03.2022 - 09.2024
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Achieved positive client outcomes by developing and implementing comprehensive case management plans.
- Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
- Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
- Developed and implemented comprehensive case management plans to address client needs and goals.
- Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
- Improved client satisfaction by efficiently addressing concerns or grievances in a timely manner.
- Fostered open lines of communication with clients'' families and support networks, involving them in the case management process as appropriate.
- Strengthened relationships with community organizations to increase access to supportive resources for clients in need.
- Developed partnerships with local agencies to provide broader range of services for clients, broadening their support network.
Donor Services Coordinator/Phlebotomist
Grifols Plasma Center
03.2020 - 02.2022
- Spearheaded research efforts on prospective donors, facilitating informed decision-making related to cultivation strategies.
- Collaborated with marketing teams to create compelling promotional materials for donor campaigns.
- Developed comprehensive reports on donor trends and patterns, assisting in strategic decision making.
- Created donor recognition programs to drive engagement.
- Analyzed campaign performance metrics, identifying opportunities for improvement in future initiatives.
- Provided exceptional customer service to donors by addressing inquiries in a timely manner.
- Organized donor recognition events, acknowledging their generosity and fostering long-term connections.
Client Care Coordinator
Home Instead Senior Care
03.2012 - 02.2021
- Applied strategic thinking skills when evaluating potential solutions or alternatives during critical decision-making processes affecting the client experience.
- Enhanced client satisfaction by promptly addressing concerns and providing personalized solutions.
- Developed strong relationships with clients to build trust and loyalty, resulting in repeat business.
- Analyzed feedback from clients to identify patterns and trends requiring attention or action from management.
- Advocated for clients'' best interests when liaising with different departments, ensuring their needs were always heard and considered during internal discussions.
- Collaborated closely with cross-functional teams to drive process improvements that enhanced overall service delivery.
- Monitored service delivery quality to ensure exceptional client experiences consistently.
- Conducted regular follow-ups with clients to gauge satisfaction levels and identify areas for improvement.
- Delivered prompt service to prioritize customer needs.
- Exhibited high energy and professionalism when dealing with clients and staff.
Education
Dental Assisting
Bryman College
Alhambra, CA04-2001
No Degree - Medical Assisting
Bryman College
Rosemead CA06-1993
Skills
- Developed new curriculum-based educational programming
- Classroom management
- Provided oversight on student issues, managed program/teacher schedules, coordinated with Program Advisory Committees, and monitored academic success
- Created and directed all classroom instruction, training manuals, multimedia visual aids and professional staff development educational materials
- A strong background in clinical skills
- The ability to oversee the program and curriculum, and to maintain agreements with clinical sites
- Strong oral and written communication skills, and the ability to interpret instructions
- Excellent organizational skills, and the ability to plan, schedule, and manage deadlines
- Excellent interpersonal skills, and the ability to deal with a variety of people
- A commitment to customer service
- : Acute attention to detail and accuracy
- The ability to be versatile and flexible, and work within constantly changing priorities
- : The ability to work independently with little or no supervision
Timeline
Lead Dental Assistant Instructor
Unitech Training Academy
09.2024 - Current
Medical Assistant Instructor
Unitech Training Academy
06.2024 - Current
Case Manager/Client Liaison
Ageless Healthcare
03.2022 - 09.2024
Donor Services Coordinator/Phlebotomist
Grifols Plasma Center
03.2020 - 02.2022
Client Care Coordinator
Home Instead Senior Care
03.2012 - 02.2021
Dental Assisting
Bryman College
No Degree - Medical Assisting
Bryman College
Similar Profiles
Angellica HowardAngellica Howard
Pharmacy Technician Program Director/Instructor Supervisor at Unitech Training AcademyPharmacy Technician Program Director/Instructor Supervisor at Unitech Training Academy
LAQUINCY SMITHLAQUINCY SMITH
Instructor at Unitech Training AcademyInstructor at Unitech Training Academy
Niharika AwasthyNiharika Awasthy
Data Collection Specialist at Rockford Softsol Computer Academy & Training Center Rockfoard AcademyData Collection Specialist at Rockford Softsol Computer Academy & Training Center Rockfoard Academy
Dennis CarlosDennis Carlos
Flatbed Truck Driver at TMCFlatbed Truck Driver at TMC
Rylee NorrisRylee Norris
Camp Counselor at Iberia Parish GovernmentCamp Counselor at Iberia Parish Government