Darnelle Sheaff
Philadelphia,Pa
Summary
Reliable Housekeeping Aide that has a history of being a reliable employee and fast learner. Committed to meeting all specifications for each job, getting each room done on time, and reporting any inventory needs to management in a timely manner. Results-driven Job Title excels in any position or environment using solid skills and past experience. Collaborates with others to meet deadlines and goals. Communicates effectively with co-workers and customers.
Overview
19
19
years of professional experience
Work History
Housekeeping Supervisor
Environmental Services, Temple University
07.2021 - Current
- Sanitizing Emergency Rooms
- Cleaning and disinfecting bathrooms and floors throughout the building
- Cleaning and sanitizing patient rooms
- Trash removal
- Placed orders for housekeeping supplies and guest toiletries.
- Communicated repair needs to maintenance staff.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Ensured timely completion of daily tasks, leading to an increase in positive guest feedback regarding room cleanliness.
- Completed schedules, shift reports, and other business documentation.
- Increased employee performance through effective supervision and training.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
- Collaborated with front desk staff to address guest concerns promptly, promoting an atmosphere of exceptional customer service.
- Enhanced team productivity by providing comprehensive training on proper cleaning techniques and equipment use.
- Improved overall guest satisfaction by consistently maintaining clean and organized rooms and common areas.
- Provided ongoing feedback and support to housekeeping staff, fostering a culture of continuous improvement and professional development.
- Reduced linen waste and laundry costs with careful monitoring of usage and effective communication with staff members.
- Assisted in recruitment efforts by conducting interviews and making hiring recommendations based on candidate qualifications relevant to the role requirements.
- Implemented safety protocols for handling hazardous materials, reducing workplace accidents and ensuring compliance with OSHA regulations.
- Developed strong working relationships with vendors to ensure timely delivery of supplies and cost-effective purchasing decisions.
- Evaluated employee performance and developed improvement plans.
- Managed scheduling, payroll, and performance evaluations for housekeeping staff, fostering a positive work environment that encouraged professional growth.
Housekeeping Cleaner
University Crossing, Drexel School
10.2014 - 01.2020
- Basic housekeeping sanitizing rooms after guests checks out report and return any guest properties
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
- Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies, and requested guest supplies.
- Contributed to positive guest experiences with meticulous attention to detail in all aspects of room cleaning and presentation.
- Assisted colleagues during peak periods or staff shortages, promoting teamwork within the department.
- Operated wet-vacuums, buffing machines, vacuums and upholstery cleaners to clean rugs, carpets, and upholstered furniture.
- Supported the front desk team by promptly addressing guest requests and concerns, fostering a welcoming atmosphere.
- Responded to requests from patrons for linens and toiletries.
Home Health Aide
LIBERTY RESOURCES
03.2005 - 09.2014
- Assisted clients with daily living, personal care and hygiene.
- Provided meal preparation as well as monitoring eating habits.
- Performed light housekeeping such as laundry, dishes and dusting.
- Helped client to organize living space and ensure safe environment.
Education
high school diploma -
west philadelphia high
06.2004
Skills
- Dedicated employee
- Physically Fit
- Meets Deadline
- Customer Service
- Valuable Team Member
References
Available upon request.
Timeline
Housekeeping Supervisor
Environmental Services, Temple University
07.2021 - Current
Housekeeping Cleaner
University Crossing, Drexel School
10.2014 - 01.2020
Home Health Aide
LIBERTY RESOURCES
03.2005 - 09.2014
high school diploma -
west philadelphia high